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March 2024 by Rafael M.
Waited an hour and a half then got kicked out at 11am with no guarantee of being able to see me when they get back from lunch. I offered to wait and they told me no.
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February 2024 by Jahanzaib Aslam
Terrible Terrible Customer service!! I wish i could give 0 Stars to this pathetic lab... don't waste your time here... blood works takes 30-45 minutes per patient, TOO BAD!!
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January 2024 by Z S
The SLOWEST personnel ever!! Not helping, just wasting my time!
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January 2024 by Shire Baggins
One of the worst automated scheduling system around. They wont even allow to talk to a representative.
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January 2024 by Richard Lin
Have an appointment, and arrives on time.Get the work done in 15 minutes.
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September 2023 by Alfie Who
It's small room at the back of Safeway but it does have two lab rooms, a rest room and an OK waiting area.The most complaints were about the check-in system. To me, it is a better approach then asking the tech double as a receptionist but YOU NEED TO check-in using that tablet as soon as you arrive. Unfortunately, it was not *CLEARLY* advertised but it seems people are eager to help later comers with the process.I was a walk-in, right after the first appointment slot but the gentleman came in 5 minutes after me was not so lucky. The appointment is 10 minutes per slot and the backlog grew quickly when there is only one tech working.I have no complaint about the phlebotomist -- she is professional and courteous. We did spend 5+ minutes, typing in the procedures I needed and printing labels for the vials -- this is definitely an area that can be improved if Quest really aims to hit one patient processed in 10 minutes.The lab room is not bigger than a 10*8 bathroom and the tech is so busy I suspect she can even step out for a break other than leading in the next patient.Again, make sure you check in and preferably make an appointment. Although it has two lab rooms but there was only one tech opening up the shop at 06:30 and the backlog can grow quickly. The appointment slot is 10 minutes but realistically, 15 minutes is probably needed per patient. The pressure on the single working tech is enormous, me thinkth...
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July 2023 by Shelly Deng
Horrible experience! Absolutely clueless on how to print.I made an appointment. The lady could not figure out how to print the lab I emailed her. If you can’t use technology, why offer that as an option? Just say you need the physical form, so instead I missed my appointment slot and had to be taken as a walk-in. Waited 2 hours just for her to tell me she can’t take me as a walk-in
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July 2023 by Niyati Shenoi
Very poor appointment management system. I came in on time and waited and didn’t realize I have to check in on the tab. 5 mins later I got up to check in and the system couldn’t find my appointment. Teresa , the nurse conducting all tests said I was late and and my appointment is cancelled. I was now a stand by and there were so many ppl waiting that they couldn’t take standby’s. I wasted an hour.The same day morning I had walked in as well. Teresa made me wait an hour saying she might be able to take me in as a stand by but in the end refused to take me in as she had to close the lab.
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April 2023 by Mayank Vashistha
This is good locationThe early morning visit was done very smoothly and professionallyLady taking blood is very nice.
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March 2023 by ItsTayvry
Terrible time management by the staff. Simple blood draws were taking 20-30mins per guest when at other locations it's 2min max.Took 1 walk in over the span of 3 hours of waiting.Total guests that came in were 8.8 people in 3 hours is pathetic.
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March 2023 by Deyu
Delay in reservation, but really friendly and kind service.
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January 2023 by Edwin Chiu
Noina did such a professional job! Everything was a breeze and there was no wait. The jab was right on target with little pain at all. Thank you!
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January 2023 by Johann Voelkening
Walk-in appointment during the afternoon. Fast and helpful. Very nice lady.
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December 2022 by Rebecca Green
Staff is very nice but there is always a computer problem. What should be a 10 min appointment takes over a 39 minutes.
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November 2022 by Mary Guerito
I visit quest diagnostics for the first time at this location. I usually go to the quest diagnostics in Milpitas. What a nice place and Teresa was wonderful. Thanks Teresa ??