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February 2024 by London D.
very kind helpful and also a very good Communicator answered all the questions I needed and more without making me feel belittled or ignorant so I appreciate your service
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December 2023 by Douglas B.
Do not bank with Provident Credit Union, the branch manager named Cherry refused to give me a debit card she was very rude and was giving me attitude because she said I wasn't eligible for a debit card when I was a provident member for years, I asked for a new debit card to correct my last name since it was misspelt, and she looked at my account and said that I wasn't eligible for a new debit card, and she close my existing card, leaving me with a hard situation with payments and leave me out on the streets. FUCK Provident Credit Union do not bank with this shitty credit union, they're the worst in the nation and don't give a fuck about their members. That's it I'm no longer banking with Provident Credit Union. I am closing my accounts with them because I'm not gonna be in that situation anymore where I can't use a debit card on them. I'm in a very tough situation with Provident where I cannot access my funds anywhere anytime a day 24/7 not even at the ATMs. I'm switching to JP Morgan Chase Bank from Provident Credit Union I recommend people who have issues banking with Provident Credit Union to close their accounts with Provident, and to look for another credit union or bank to replace Provident.
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November 2023 by Jaguar C.
Daniela She help me to open my account, she explained all my questions and she speak Spanish too. Thanks for your help Daniela I appreciate your help.
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October 2023 by Miranda G.
Terrible experience. Applied for a personal loan and then they kept on giving wrong calculations, not knowing what debit to income ratio is or how to calculate it. I had to explain to them they were calculating everything incorrectly.
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August 2023 by Erick G.
I came in to open an account and Daniela helped me, she was really kind and very helpful. Everyone is welcoming and made me feel good! :)
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August 2023 by Lizbeth G.
I went to this this credit union and Daniela was very helpful knowledgeable She helped me with my enrollment in this bank and made the process for my car loan very easy I had the most wonderful experience thank you Daniela! and everyone here was just nice and friendly!
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August 2023 by Catherine F.
I rarely go inside the bank and just get my stuff done through the atm. This time I needed to go inside and be helped. Daniela greeted me right away, was helpful through the process and very patient with all my questions. I left happy and with all my questions answered. Thanks Daniela! :)
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May 2023 by Angelina C.
Visited this location for the first time 05/02/23 and had a pleasant experience the staff was amazing. Alex was very helpful and handled everything in a professional manner. Highly recommend this location for any Provident banking services.
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April 2023 by Consumer R.
This bank needs a lot of upgrades to be on par with the general banks around it. I hope they get their act together. They still owe me my $300 bonus for opening an account!
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April 2023 by Renita S.
Daniela is an amazing worker! She helped me with all my paperworks to enroll in this bank and made and smooth process for my car loan transfer from another bank! Thank you Daniela!
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March 2023 by Jan M.
I applied for a loan at Provident Credit Union and was pleased with the quality of service I received. The staff was professional and pleasant, and they assisted me in navigating the application process efficiently. They provided a competitive interest rate and a range of loan options to meet my requirements. However, the application process was time-consuming and required various documents and personal information. Despite this, I was eventually authorized for the loan and would suggest Provident Credit Union to anyone in need of dependable and competitive lending services.
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February 2023 by Amandeep S.
I was trying to buy a car and I went through PCU. When I called, I had the pleasure of speaking with Cedra Strickland. From that point on until the loan imbursement, the process was made super easy and she was very informative and very prompt to all my queries. I appreciate all the work that you did and information you provided Cedra!
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January 2023 by Emmy Le
The worst customer service I have ever dealt with. Takes days, sometimes weeks to get a response on anything. They also constantly have weird technical glitches, including ones that caused overdraft fees. They would only reverse these fees caused by their technical errors after countless calls and wasted time. I am so glad I switched to Ally Bank where I can get help 24/7 or a response back to an online inquiry within a day. Peter Nieves shame on you for also lying about our communications when I have email proof.
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September 2022 by Sardar K.
I recently had some business in Provident Credit Union | Sunnyvale Branch. I was impressed by the customer services of Cherry Do. I think she was very professional and caring and resolved my issues to my complete satisfaction.***** for her.
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August 2022 by Emily Le
The worst customer service I have ever dealt with. Takes days, sometimes weeks to get a response on anything. They also constantly have weird technical glitches, including ones that caused overdraft fees. They would only reverse these fees caused by their technical errors after countless calls and wasted time. I am so glad I switched to Ally Bank where I can get help 24/7 or a response back to an online inquiry within a day. Peter Nieves shame on you for also lying about our communications when I have email proof.
