Pep Boys Auto Service & Tire Center, located at 170 E El Camino Blvd, offers a wide range of services for cars, trucks, and SUVs, including auto repairs, tire services, oil changes, and roadside assistance. Customers appreciate the convenience of same-day service and the expertise of the ASC-certified technicians, with over 100 years of experience ensuring proper vehicle care. While many reviews highlight efficient service and reasonable pricing, experiences can vary. Some customers report smooth processes for services like battery replacements and tire changes, expressing satisfaction with the work done. However, there are concerns regarding customer service, particularly related to communication about wait times. One customer experienced significant delays despite prior appointments and felt that their concerns were not adequately addressed, leading to dissatisfaction. The shop is noted for its well-managed environment and friendly staff, with positive feedback about thorough inspections and effective repairs. Some customers have also mentioned issues such as unexpected changes to vehicle settings and miscommunication about operating hours. Despite these mixed experiences, overall, Pep Boys remains a popular choice for auto service, with many willing to return for future needs.
Went in for minor repairs and was given a good estimate. Service took a bit longer than estimated since the technician missed some part of the repair. Overall happy with the service, would recommend
July 2024
I went in for car battery replacement. Line wasn't long. Price was reasonable. Estimated wait time for repair to be done was about couple hours. Overall everything went smoothly without issue.
July 2024
Awesome service, helpful people. 100 / I will back .
