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March 2024 by Xiao Shi
They rejected to serve me for 27 minutes late and charged me the full fee. I got super angry at their attitude. I booked a 60 minutes massage appointment from 3-4pm. I was 27 minutes late (my bad, just forgot) but when I called them saying I will come now (5 minutes distance for me to be there) they said they won't serve me as after 3: 15pm and I will be viewed as no cancel no show up and charge me the full 60 minute fee $90. My point is, If I booked this one hour, that time should be mine. They charged me but rejected to serve me. I am super angry. I asked for the term I signed (I remember I signed on a paper iiuc, but I received an electronic one), there is no 15 minutes late reject service policy.This membership has been a burden to me, they charge me every month automatically and I have to there and can't be late. I said I want to cancel the membership, they said I need to pay the next 9 months membership fee.
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March 2024 by Alia Benazeer
Massage was fine but the hot stone is not great. The stones don't stay hot since since they heat them in an electric box rather than the crock pot they did before. The lady is constantly reheating the stones so she doesn't line thm up on my back anymore. Not her fault. She does the best she can with what she is given and I am too lazy to find another place. Staff are pleasant besides one lady.
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October 2023 by Kathy Klein
I had a massage with Jenny and she does an amazing job, she focused on all the areas I had described, I felt wonderful afterwards!
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October 2023 by Lisa Goulet-Mah
Madison was amazing! Her instructions for skin care follow up were so helpful! Thank you Madison.
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October 2023 by Britany “Brit” Taylor-Tadesse
Madison is an amazing esthetician she is very professional and also knows her area of work, she is very welcoming as well as delicate with your face. She takes a lot of pride in her work as I can tell coming from one professional to another. I'm very pleased with her service as well as being able to feel comfortable enough to share my thoughts on my skin care routine.I really enjoy massage envy and the business that they provide. The wonderful ladies in the check-in/lobby are so awesome and welcoming. They make you feel super comfortable (even when you're rushing to get to your appointment and all you could find is sweatpants) ?I'm very pleased and happy with the overall service that I get, with my membership, my facial therapist (esthetician) as to the reason I am signed up and will continue my yearly membership as it is beneficial to my overall health and confidence.
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August 2023 by Andy Frazer
This was my first time to Massage Envy. I made an appointment because I'd strained my lower back last weekend. Facility is clean and modern. The check-in was quick and easy. My masseuse, Edgar, was very good. He was strong enough to do enough of a medium to deep tissue massage. I felt great when I left. I even signed up and bought a 6-month package and I'm looking forward to going again.
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August 2023 by Jennifer Juarez
Clean inviting environment. The receptionist Alyssa was amazing! Perfectly scheduled and accommodated my needs. Greeted with a smile and for that alone I will be back.
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July 2023 by Cindy Cahilig
Facial was excellent! The esthetician informed me what she was doing and the benefits of each application. Will return every month for a facial with this esthetician! Thank you ?
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June 2023 by Christina Hagen
Cindy was INCREDIBLE! I’m 7 1/2 months pregnant with very swollen feet and legs. She instantly went to work by creating heat and moving the facia giving my legs much needed attention and movement of fluid. I’m so impressed I’m going back every week until I deliver!
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May 2023 by Vanda Kadas
Brilliant service, brilliant helpfulness from the front desk lead at the Sunnyvale, CA, location! She went out of her way to assist me. I am truly grateful, and highly recommend this location, especially Alice, my talented Massage Therapist.Thank you both wholeheartedly!?
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May 2023 by Barbara Buckley
I received a massage by Emma. She was great! I got a 1 hour deep tissue massage. She was professional and friendly. I highly recommend her.
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May 2023 by Mary Singh
Jenny has been working on me a few times now. She has been able to take all the knots out of my shoulders. I will now only go to her. She is great!
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May 2023 by Rebecca Saldivar
I had an amazing massage. The masseuse paid attention to detail. She really knew where to find the knots and work on them. I felt really amazing after. I have a Massage Envy that was close by me but they were booked so I went to Sunnyvale and I wouldn’t mind traveling again just to see the same masseuse. She did a great job.
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May 2023 by Fernando Garcia
Yufeng was great!! I really enjoyed the massage and it felt like my muscles were finally getting put back together after so many gym sessions. She was really respectful and would definitely go again! Great job massage envy Sunnyvale.
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May 2023 by Krista Hawkins
Betty was amazing. She is very skilled, listened to my needs, and customized my session accordingly. Can't wait for my next massage.
