-
August 2023 by Rob G.
Great service. Honest shop and no up selling.I will recommend this business for any auto care needs.
-
February 2023 by Ravi Srivastava
The work I needed done was not that complicated, but I was initially hesitant to use Lozano Auto Service since I did not know anything about them. They turned out to be great! I interacted with Paul and Khanh, and both of them were professional and very pleasant. The work was done very well, completed on time, and at a fair price. Excellent experience. I definitely recommend them, and will return for other work when needed.Service: General repairs & maintenance
-
February 2023 by Akhilesh K.
My friend recommended me to Paul(Lozano) when I was looking for car service, my friend knows Paul for couple of "decades" and gives his car service at Lozano.Paul and his team are knowledgeable and honest. They give you best customer service, NO HIDDEN FEES, they tell you upfront or call you to conform with you the prices and needs for your car. I even recommended Paul to the Lyft driver, Lyft driver came to get business details after dropping me.HIGHLY RECOMMENDED!!
-
January 2023 by Ravi S.
The work I needed done was not that complicated, but I was initially hesitant to use Lozano Auto Service since I did not know anything about them. They turned out to be great! I interacted with Paul and Khanh, and both of them were professional and very pleasant. The work was done very well, completed on time, and at a fair price. Excellent experience. I definitely recommend them, and will return for other work when needed.
-
January 2023 by Evan Forhan
Techs were a huge help, had a stripped drain plug. Thought the pan would have to be replaced. Came in on my lunch for them to diagnose the problem and if it could be fixed. 20 Mins later the oil change was done. Speedy, very helpful, super reasonable pricing and Friendly! Not much more you can ask for these days; Thanks Paul Hensley and Khanh Hoang, I owe you guys!Services: Vehicle Inspection
-
January 2023 by Joy Riggins
Great experience with this business. Paul took me in on a busy day and helped me figure out what was wrong with my car. Excellent service. I will be back!Service: Auto engine diagnostic
-
December 2022 by Hana M.
Paul at Lazaro's was great! We were looking to get a pre car inspection before purchasing a used vehicle at the adjacent dealership and he was very accommodating. The inspection was performed promptly and the information obtained was very valuable. Paul was straightforward, honest, and knowledgeable of used cars. I would definitely recommend!
-
November 2022 by Minerva Grayson
First time coming here for a smog check and Paul and the crew were super friendly and nice! Only took 20 minutes, without an appointment too! Thanks again, Paul!
-
December 2021 by mark song
Watch out - New owner w/ focus on return on investment. Not as friendly as before. Loyal customers not appreciated.Went to replace my brake pads and rotors. The experience is mixed and I realized that the shop has a new owner. So if you are a return customer like me, please be mindful and prepared.Here is my story - I visited the shop this March for an oil change for my Volvo. Vince (the owner) and guys got it done. Also they told me the wearing measure of the brake pads. Nice! So I decided to come back in 6 months or so.Called earlier and Paul provided an estimated cost and asked me to bring the car in and leave it there in next morning. So I was there before 8:30.By 5pm, the job is done and I paid 15% more than the estimated. That's okay. Estimate is just an estimate! But it looks like they don't take care of the customers like the previous owner/team did.It's clear that current owner does not appreciate the loyal customers and wanted to make some quick return on investment. The owner told me that he paid over $6K for a diagnostic/testing equipment/panel so they need to 'make it back'. I can understand from his perspective.... but "the making quick money mentality" does not work in auto service!
-
November 2021 by Graham M.
The folks at Lozano are dependable, honest, and fairly priced. I serviced two of my cars there and they did a fantastic job. Highly recommended!
-
November 2021 by Angelina S.
KHAN and his crew have never let me down! They took me as a walk-in and not only did they diagnose my car quick but they worked on it right away and let me use a loner car while my car was being serviced. They were done by the next day and i was shocked because of how big the job was. My car is running like a champ and the prices are UNBEATABLE. Khan specializes in BMW so I feel completely secure with all his work . Five stars! Highly recommended!
-
October 2021 by sharath kumar
Highly recommend this shop! Took my Mercedes for a secondary air injection pump issue. Khanh explained exactly what the problem is and what needs to be done to be fixed. They also showed the parts that were going to be installed. The whole process took less than a few hours. They were communicative and delivered on their promise. Paul was instrumental with communication. They were both experienced and knew what they were doing. Overall very professional experience.Services: Electrical
-
October 2021 by Peggy Lin
Highly recommend Lozano!! They are really good at their jobs. I’ve been coming here with my Toyota Prius since 2018 and my car never ran into problems. All the staffs are very nice there. Though they are not as fancy as some big companies besides them but they never try to sell you stuff or make you pay more services. Also, If you don’t wanna wait in the line, I recommend to come at 8 am in the morning. Your car can usually get done within an hour ?
-
October 2021 by Valente NIKOS
I went to this place after seeing great reviews. I called a week in advance to booked an appointment. When I went to dropped my car, I was told to bring in back in 2 days. No problem, they were too busy. I said, let’s give a 2nd chance. I booked a 2nd appointment a week in advance. When I arrived, I was asked, if I have called before to booked the appointment. Finally they kept my car for 2 days. They never found what problem was. (VERY IMPORTANT) they told me they drove my car for about 15miles and no issues found. I took a picture of the miles before and after. See pictures. When I tried to bring my concerns to vince(owner), he used the F word and hang up on me.Services: General repairs & maintenance
-
October 2021 by Steve Gee
Paul and Vince are the best. I wouldn't trust my car with anyone else. Thank you Paul and Vince for 20+ years of amazing service
