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August 2024 by Matthew Sutherland
This place was helpful, honest, and professional when I came in for a quick repair. Khanh worked on my car and did a great job explaining to me what the problem was - he also let me take a look under the car before and after his repairs so he could explain what he did. He worked quickly and charged a fair price, highly recommend to anyone in the Sunnyvale area.
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May 2024 by Arun Rao
Have been going to this place for several years, and have always received great service. Paul and Khanh are very knowledgeable, professional, courteous and fair. Highly recommended
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February 2024 by Cindy Luo
For a busy person who doesn't have much time and knowledge to deal with car problems, Lozano is the best choice. I have been using their services for 20+ years. 20+ years ago I had a problem with my car electric system (window). I brought it to the auto shop I used to work with for two years. They did diagnosis and worked on the fixes three times, costing me a lot of time-off from work, frustration in arranging pickup, and near $1000, but the problems still existed. With friend's recommendation I took my car to Lozano. They fixed the long-bothering issue in 5 minutes (wire not well connected) at no charge. Since then, I have become a loyal customer till now.
My most recent experience with Lozano was for an issue associated with the warning sign lit-up. It was actually due to the problem of the gas cap not being tightly closed and a reset being needed. This happened a few years ago, and the Toyota dealer charged me $210 for diagnosis despite I had a very expensive 7-year warranty. This time I called to check the availability, Lozano told me the diagnosis charge was $150 vs. $249 by the Toyota dealer, which is much closer to me and had a lot of available slots. But I still chose Lozano with an expectation of 5-7 hours' waiting time. Unexpectedly I received their call within an hour, informing me that my car was ready for pickup (just a re-set needed). They even waived the diagnosis fees and also did some other minor fix on something they noticed, all at no charge.
In the past 25 years, I had changed two cars, but what has remained unchanged is my loyalty to Lozano. Their honesty and professional services, buidling up my trust, are the drivers. Highly recommend Lozano.
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February 2024 by Chris Vaughn
These guys do good work at a good cost. My cars drive very nicely after the repairs.
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January 2024 by Shruti Merchant
Love these guys. They do high quality work, are honest and upfront about issues, and are so friendly/great to work with. Highly recommend
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December 2023 by shirley li
I asked for an inspection of creaking noises. The mechanic didn’t seem sure about the root cause and performed extra services that I didn’t consent to. It didn’t even fix the issue like he claimed it did. I still have intense creaking in my car despite the “tightening of parts” and half hour test drive. They say it’s a natural sound because of my low mileage but it doesn’t make sense. So many used cars with low mileage don’t sound like this. I feel taken advantage of. This was an extra $45. I don’t recommend this shop.
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September 2023 by Rob Iannacone
Excellent service! We will be back!
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August 2023 by Rob G.
Great service. Honest shop and no up selling.I will recommend this business for any auto care needs.
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February 2023 by Ravi Srivastava
The work I needed done was not that complicated, but I was initially hesitant to use Lozano Auto Service since I did not know anything about them. They turned out to be great! I interacted with Paul and Khanh, and both of them were professional and very pleasant. The work was done very well, completed on time, and at a fair price. Excellent experience. I definitely recommend them, and will return for other work when needed.Service: General repairs & maintenance
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February 2023 by Akhilesh K.
My friend recommended me to Paul(Lozano) when I was looking for car service, my friend knows Paul for couple of "decades" and gives his car service at Lozano.Paul and his team are knowledgeable and honest. They give you best customer service, NO HIDDEN FEES, they tell you upfront or call you to conform with you the prices and needs for your car. I even recommended Paul to the Lyft driver, Lyft driver came to get business details after dropping me.HIGHLY RECOMMENDED!!
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January 2023 by Ravi S.
The work I needed done was not that complicated, but I was initially hesitant to use Lozano Auto Service since I did not know anything about them. They turned out to be great! I interacted with Paul and Khanh, and both of them were professional and very pleasant. The work was done very well, completed on time, and at a fair price. Excellent experience. I definitely recommend them, and will return for other work when needed.
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January 2023 by Evan Forhan
Techs were a huge help, had a stripped drain plug. Thought the pan would have to be replaced. Came in on my lunch for them to diagnose the problem and if it could be fixed. 20 Mins later the oil change was done. Speedy, very helpful, super reasonable pricing and Friendly! Not much more you can ask for these days; Thanks Paul Hensley and Khanh Hoang, I owe you guys!Services: Vehicle Inspection
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January 2023 by Joy Riggins
Great experience with this business. Paul took me in on a busy day and helped me figure out what was wrong with my car. Excellent service. I will be back!Service: Auto engine diagnostic
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December 2022 by Hana M.
Paul at Lazaro's was great! We were looking to get a pre car inspection before purchasing a used vehicle at the adjacent dealership and he was very accommodating. The inspection was performed promptly and the information obtained was very valuable. Paul was straightforward, honest, and knowledgeable of used cars. I would definitely recommend!
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November 2022 by Minerva Grayson
First time coming here for a smog check and Paul and the crew were super friendly and nice! Only took 20 minutes, without an appointment too! Thanks again, Paul!
