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June 2024 by Rachel K
Peter, Ciero, and Pedro helped me move today. They arrived on time in the morning, placed each box in the desired location, and wrapped all the furniture and mattresses. I am very satisfied. I plan to use it again next time! Be friendly and meticulous~
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June 2024 by Kaizzen
Peter, Ciro and Saul did a great job helping us move from a large 2 floor house to another one with a lot of stairs!
They are a pleasant lot, who converse with you, and follow instructions decently well.
Something I appreciate, is that nobody argued or insisted on a specific tip amount. They were graceful about the amount we felt comfortable tipping!
Thanks for your service!
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June 2024 by Laura Chen
Robert and Luis did an incredible job. From South Bay to SF they helped us finish moving in just 2 hours, even getting a queen mattress up 3 flights of stairs with no elevator. We could not have done it without their positivity and hard work.
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June 2024 by Gianluca Borello
This has been absolutely the worst moving experience ever, please read this review and do not hire this company.
I scheduled my move with them, from Sunnyvale to San Francisco, several weeks in advance, getting multiple confirmation emails and several email/phone interactions with the booking team to answer all the questions they had for me.
Pickup was scheduled for Saturday 5/18 at 9am. I called them on Wednesday, 5/15, to confirm that everything was good and asked them to please arrive on time, since I had reserved a building elevator with the HOA in San Francisco for the 11am - 1pm time slot only, because there were multiple people moving in that day.
On Saturday, at 9:30am they still weren't there.
I called their number and a person tells me they had been trying to reach me, unsuccessfully, the previous day to confirm the appointment, and when I "did not pick up" they cancelled my order. I almost fainted right there. They had my email and phone number, we interacted multiple times until Wednesday, and I absolutely did not receive any call from them.
After a lot of internal back and forth, it turns out the person who tried to call me made a mistake and typed a wrong digit in the phone number. Truly insanity for a moving company to just cancel an order without double-checking the original confirmation, which clearly listed my correct email and phone number, with a long paper trail of interactions up until Wednesday.
They said the movers weren't available anymore and that she would call me back with updates. You can imagine my stress level, missing the HOA elevator window, and having to absolutely move out by the end of the day, all in the hands of incompetent people. I waited an entire hour, texted them multiple times for updates, and nobody ever called me back. They swept my emergency situation under the rug, probably to avoid getting in trouble with their manager.
In absolute panic mode, I went to rent a uhaul truck, which I miraculously found, and did an emergency last-minute move by myself with a couple of friends. We are not professional movers and had to go up/down the stairs for loading and unloading, since I couldn't use the HOA elevator anymore. It was an extremely painful and taxing move on our bodies.
I truly cannot imagine how disrespectful a company has to be to do this to a customer. Joy Moving, if you read this, you should be ashamed of yourself.
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April 2024 by Jessica Yan
These guys are quick, efficient, and easy to work with. My move was smooth and I didn’t have to think twice about it. I’m glad I found these guys, highly recommend for those in Bay Area!
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April 2024 by Ebra Y.
1- The movers. Peter and Pedro, were very helpful!
2- It’s not honest for the owner to ask the movers to have each person take a picture and write a review in front of the drivers, while drivers wait there until you finish the review. I returned to this to change mine from 5 to 3.
3- It’s not great that the owner is unreachable. The person who responds the calls/text kept on saying the owner is “busy” and wouldn’t allow me to talk to them.
4- I was trying to understand why I’m required to pay a $15/box deposit for 25 boxes that they recommended ($375 deposit) and she couldn’t explain, so I asked to talk to the owner and they were unreachable.
Management could improve.
Movers were great.
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February 2024 by vibhor goel
Great professional helper from Reyes and Exequias
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January 2024 by Omer Weissman
Great service by Peter, Cero and Pedro
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January 2024 by 程子璿
Thanks Reyes, Es, and Sebastian. Great job!
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January 2024 by Brent Allard
I moved with Joy moving on 12/29. One thing that was very helpful was the reusable boxes that they loan with refundable deposit so you don’t have to buy boxes. General customer support and punctuality was very good also
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December 2023 by Jennifer Morrow
Phenomenal experience Pedro, Peter, and Ciro. They were flawless. Took care of our junk way better than we did, super careful on carpets, and amazing problem solvers.They navigated a tiny windy forest road professionally.Would rehire in a heartbeat for another move.
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December 2023 by KJ King (KJ King)
Reyes and Es are fantastic. Highly recommend their services.
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November 2023 by Zhumi Daireaux
We had 3 movers and 2 of them were most idling towards the end. We felt they were just dragging on time to get paid. They charge 2hr minimum and they will charge you for half an hour (that's $80) even if the time over is only 10 minutes. Oh and they ask for extra tips on the "extra" half an hour too.
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June 2023 by Qinyao Mou
Mr Li (李老师) and Zhang Ting(张亭)helped me moving today. The communication always went so well. They showed up on time and started to wrap and pack all my belongings immediately. I had a very smooth moving experience!
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January 2023 by Chloe Tan
Not recommended at all.1. They smashed my 8K monitor which worthy $1200 and they did not compensate me for anything2. They were late for 1 hour even though I was their 1st appointment in the morning3. They do not speak English at all4. They kept sending me harassment messages and calling me every night from a lot of weird phone number.