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April 2023 by Adam High
Outstanding customer service from start to finish. I will always have H & R Block evaluate my income tax filings. Fantastic care - met ALL expectations for the client.?
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April 2023 by Google user
Outstanding customer service from start to finish. I will always have H \\u0026 R Block evaluate my income tax filings. Fantastic care - met ALL expectations for the client.?
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April 2023 by Stacey S.
My Husband and I made an appointment two weeks prior, only to show up to our appointment with our tax person to not speak a word of English. That's fine in our opinion, however, after a half hour of still working on the intake information (that I tried to explain had been already filled out online) was misspelled we had to politely walk out. I pushed my phone over to assist her, and she still had my phone number, email and address incorrect on her screen. No offense, but I could see if we lived in Miami, Florida but we live in Loxahatchee.
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March 2023 by T
15 years expirence. More banches to do it online. Turbo tax is too far.
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February 2023 by Chris S.
Went to h&r block first there directions took me to Sunnyvale pd and when I did locate the office they said they couldn't help me went home jumped on line and the online tax preparer had no problem helping me filed all three years without a problem so if you want be sent on a wild goose chase for nothing I recommend h&r block if not I recommend anyone else!!!!!!!
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May 2022 by Karin Vollmann
I've been coming to H &R Block for years and get excellent service.
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May 2022 by Phyllis Garza
I like the agent a lot that prepares my taxes
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April 2022 by Christine S.
I went to 717 e. El Camino Real for help. Service was so pathetic that I would have given a zero if I could have. In the past I have always had good experiences with H&R Block so I thought this would be the place to help me with my tax issues. I called to make the appointment and the lady taking the calls told me she didn't want to hear what I needed help with because she couldn't help me, and to just make an appointment. Later, I received an email asking me to fill in information about what I needed, but when I came in for my appointment I got laughed at as if she didn't receive the information I was asked to fill out. It feels really bad to need help, only to get laughed at like I'm an idiot and then to have to sit and listen to a story about another customer who needed similar help and how uneducated he was. I can't believe the tax lady said I was educated but the other man wasn't and we have similar issues that she can't help with. I felt like complete crap when I left. Hey lady, don't take late appointments if you're tired or don't do it at all if you aren't going to treat everyone with respect. Educated or not, It sucks to be laughed at and no one should be treated like this when they are coming to such an expensive and well known place for help. It's your job to help with our tax needs, regardless of how stupid you think we are for making mistakes or needing extra help. I feel like s**** Thanks lady for ruining my day and probably that poor guy you complained about too. I'm sure he felt like s*** when he left too. I feel nauseous from this experience. I wish I knew your name so other people could be warned. You're aweful!
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April 2022 by Brigita Silins
I continue with my tax preparer because we have used her for over 20 years. Every year it has been a excellent, smooth experience.
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March 2022 by roger brown
Working with Jenny Liu was a pleasure. She was knowledgeable and very thorough.
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January 2022 by Jeannette Petri
Because Ms. Cecilia Chung is my tax professional and she does a very good job. Ms. Chung works in Sunnyvale, CA. I had never had such good experiences at H&R Block as with Ms. Chung.
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June 2021 by Mr. M.
Used their online tax service and paid them. Paid the IRS with a credit card thru them. A few days later I was told they rejected my return. So I had to mail in my taxes, by H&RB mad it very, very difficult to print out the taxes in mailable form. I also sent another check because H&RB left me in no-man's land, could not proceed no determine my status with e-payment. So I'm out a lot of $$ and have to deal with the IRS to get it back. TFN H&RB, telling everyone to avoid your services all together. Never again.
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June 2021 by Maila Tanaka
Very helpful and knowledgeable. Answered all my questions and finished my tax at thesame day.
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June 2021 by Mary C.
I never got my tax return. It's been 21 days. I get no help from the tax associates. Don't go here and don't get a card. The card cost $39.99 and no tax return.
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May 2021 by Monica C.
My Mother has been working with you for months!!! Their is NO reason after someone takes her money off or out the account she Should have to wait Months!!' For you guys to give it back... It clearly states on the statement that she received from the card being used the name of the person who withdrew the money my mother has come into your office and told you plenty and many of times she does not know how this person continues to take her money out of the bank yet you continue to reassure her it would not happen again this is the second time and you still have not refunded
