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January 2024 by Shuo Zhang
Bed bugs in room 422. Never choose this hotel again!!! I reported a bed bug bite issue online on the same day, but received no response. After feeling a bit better six days later, I had to call back myself. Nobody can understand how itchy bed bug bites are unless they've experienced them. Jacob Stein, who answered my call, was very dismissive. He insisted that bed bugs wouldn't appear until 2-3 days later, implying that the bugs weren't from the hotel or that I was lying. Does he not understand how bed bug bites work? He claimed the room was thoroughly inspected the same day they got my email but didn’t respond due to the holiday. But the hotel operates 24/7; how is that possible?He accused me of threatening him because I mentioned writing a Google review. Is sharing my experience to prevent others from getting bitten a threat? He offered to refund my points but then asked what more I expected. As a hotel manager, shouldn’t he know how to appease a dissatisfied customer? He made it sound like I was trying to exploit the situation for benefits. I wish he would spend a night in room 422 to understand his customer's plight before speaking so rudely.I'm suffering not just from the bed bug bites but also from his insensitive words. This has been a very distressing customer service experience.
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December 2023 by Tawhida K
Very clean rooms. Quiet at night, comfortable beds. We enjoyed our stay here.Safety: Felt very safeFood & drinks: Close to restaurants
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December 2023 by Daniel Chen
Had a really nice 4 day stay at the Homewood in Sunnyvale. Staff is very good and rooms are extremely clean. Good breakfast selection and free parking.
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November 2023 by Johnny Reyes
The rooms were spacious and had every amenity you could wish for but unfortunately they needed to be cleaned a bit better. There was hair through out the entire room including the bathroom and just required a more thorough cleaning. There was plenty of closet space and the shower was great. Under ground parking was convenient but a little cramped. You won't enjoy the breakfast but the staff was accommodating and extremely friendly. There are several conveniently located places to eat in the surrounding area including a Dunkin Donut just a couple hundred feet away. The location was hard to beat.
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November 2023 by Dimitriy Wolf
Good area, clean rooms, welcoming and friendly service, overall nice place to stay for a few nights. Was a bit cold in the room and the complimentary breakfast was not really
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October 2023 by S W
The service is amazing!! Alex was great and really made us feel welcomed. He really stood out for great customer service. David was so nice to us when we were having breakfast. My toddler is a messy kid and everyone was so patient and sweet.The breakfast is top notch and delicious and really made my life easier as a mom. My son loved the food too and had a big appetite.The rooms are super clean and we loved having a kitchen in our room. It felt like a relaxing home away from home. Thank you to all the staff!
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October 2023 by Kaibo Wang
The worst hotel I’ve ever been in the bay area. The vent in the room makes loud noise and cannot be turned off! Ridiculous! As a gold member, I will seriously consider never live in another Hilton hotel again.
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October 2023 by Joey T
great value, breakfast was amazing, room felt comfortable for my wife and young kid.
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September 2023 by Jon O.
Although this appears to be a new hotel, we had several issues. First the app gives you a virtual key that allows you to access almost everywhere, but if your phone can't reach the internet (and this location SUCKS with cell reception) then you can't get in. The room layout is tight and confining, probably because of the full kitchen they squeeze into the corner. The bed is uncomfortable and the pillows are super thin, I woke up every morning with an ache somewhere. Free breakfast every morning is decent with a wide selection, but the eggs were were rubbery and the waffles were tasteless. Finally, when we checked in the shampoo, conditioner, and body gel bottles were all empty, so we had to call the front desk to refill.Overall disappointing for how new it appeared and from previous reviews.
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September 2023 by Aditya Mehta
The rooms are modern and big. Every room has its own fully furnished kitchen. I stayed in a suite, which was amazing and had everything that you want for having a comfortable stay. The staff is very friendly and the facilities are amazing too. Location is also prime with plenty of restaurants, convenience stores, banks, etc within walking distance. There is a mini golf arcade and rental car service right opposite this place.The only con that I found is breakfast. It has very limited options, and quality of fruits is just about okay.
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September 2023 by Amanda
My husband and I stayed at the Homewood Suites by Hilton Sunnyvale - Silicon Valley on Friday, Aug 4, 2023, and had a great experience. We were able to check in early (around noon) and the best part of the check-in process was Anna, who was working the front counter at the time. She was very friendly, helpful, courteous, and more.We were on the 3rd floor facing the street (room #339) and did not notice street noise with the window closed. The room was clean, the bed was comfortable, and we had no trouble getting the extra pillows and towels we requested. Breakfast opened at 7 a.m. the next morning, but when we asked if coffee were set up earlier, were told it should be available around 5 a.m. When I went down the next morning after 5 a.m., there was no coffee set up but the person who was setting up breakfast said she would make some – and she did.They do not have a military discount in place, but when we asked about it, they very nicely waived the parking fee and thanked my husband for his service.The only negative, and not worthy of lowering the rating, is that the carpet in the hallways and elevators is stained.
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September 2023 by Maximilian Shakal
Clean, well-maintained accommodation in a convenient locationParking is underground so your car will be safe from riff raffBreakfast is not just a waffle machine and some low grade, pre-wrapped muffins, etc. The picture in the elevator accurately depicts the breakfast selection.Staff was niceDidn't use the other amenities but the pool looked clean walking byFood & drinks: Strip mall nearby
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September 2023 by William Lee (MollyTheLag)
-Limited parking, but what can you expect in a city like this.-great rooms.-Good breakfast with nice variety.-prices or fine.-great gym (for a hotel)-pool is nice, but no good view.-room with pool table is awesome
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September 2023 by M B
Awesome brand new hotel. Location is fantastic, close to lots of yummy restaurants. I stay here whenever I'm visiting family. You could call it my home away from home. Sometimes I offer a staycation to my bay area fam. This hotel has a bunch of hidden amenities; a media room with TV, pool table, shuffle board, board games in the lobby and special events for guests. It's inviting, even for when my family visits me where I'm staying.Nearby activities: GolflandSafety: Well lit underground parking lot. No homeless people wandering the streets.Walkability: Close to several tech companies, conveniently located next to shops and restaurants.Noteworthy details: Lots of board games, billiards table, and shuffle board among other normal amenities like a business center, pool, and grab and go market.
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September 2023 by Joe San
Good location on el Camino Real, near restaurants and a supermarket. This hotel exhibits Attention to Detail in almost everything, so engineers will appreciate that and likely enjoy their stay. The only improvements I can suggest are More parking spots for checkin, and the oatmeal appeared watered down.Rooms: Super clean and neatSafety: Felt safe while walking in the area. No suspicious looking people.Noteworthy details: Attention to Detail
