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October 2023 by Shab Farhoomand
This place is a joke. I called in three separate times for an appointment and told to “just come” even though I didn’t make an appointment, only to be told “sorry we can’t take anyone” once I arrived within 15 minutes. I’m livid and so disappointed with them. I’ve been coming to them for years and will be seeking business elsewhere from this point on.
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August 2023 by ggplannery
Very disappointed!! I called to set up an appointment and my appointment was set up for 6pm the same day. I show up at 6pm and someone quickly asked me what I was there for and I replied I had an appointment at 6pm with Helen and then there was silence. I then decided to take a seat and wait in hopes that Helen would call me soon. Nonetheless 20 minutes go by and no one has called my name nor has made any efforts to let me know they may be running behind, etc. I had to get up and ask how much longer it would be considering I had an appointment and then was taken to the side by Helen. There was a bunch of excuses that they forgot to take my number down, the women she's working on is doing extra long nails and that someone else could help me. I told her it was disappointing and I don't understand why they take an appointment and are not prepared. I don't mind waiting a few minutes but 20 minutes past my alotted appointment time is not customer service. Imagine if I was a customer who didn't live in Sunnyvale and may of had to get through traffic or drive a long way to get there and then to just be turned away or not accommodated, is just infuriating. I feel they need to be more conscious of the times they're setting for appointments and if they are do-able or not before wasting their time and a customers time. Nonetheless this isn't the first time I've seen them do this to various people.
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August 2023 by Robin Granse
Wonderful super special pedicure with great smells, sluffing calluses, leg scrub jell, hot rock massage. Totally great! Thanks
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June 2023 by CarmenM Coach De Bienestar
Not a good experience!The guy tried to upscale me to a higher pedicure and because I declined he did a very minimal job. He just left me sitting after he applied the polish and went to another customer.They kept all obvious talking about me in their language and made me feel very uncomfortable.Mediocre job overall.
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May 2023 by Kimberly Nguyen
Been getting my nails here for 5 years and have been meaning to give a review! I typically get a full set from Dina and pedicure from either Daniel, Mary or Jenny! The shop is always clean and all the employees are super nice and gentle! I also always get a Bambu drink before or afterwards … it’s conveniently next door ?
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December 2022 by Linda T.
First time here today. Mary was very nice and friendly. I usually get liquid gel, but she introduced me to Nail Dip. I love how natural my nails look. Will definitely be back to see you, Mary.
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November 2022 by Kimberly G.
I've been going to Elegant Spa & Nails Since the beginning of Covid .. I'm very satisfied with their services .. Everyone is always nice to me always greet me very humble.. I go out of my way every 2 weeks I drive from San Francisco to Sunnyvale because they won me over ... Ask for Helen she's awesome..... 5
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October 2022 by A B
Do not book online with this business.It was my mothers birthday & I tried doing something nice for her. I booked 2 separate appointments through their online system. I got to salon and the nail techs I booked with were busy & their excuse was that they hadn't checked their own online appointment system.I was very excited to make an appointment with a specific nail tech because of his beautiful nail designs I had seen on here.Made no accommodations. Someone is ended up doing a basic manicure on my mom & even after all they had already messed up on they charged full price.Embarrassing. one of the employees kept apologizing but in the end the manager did not own up to their own error.Do not have a online booking system if you aren't going to follow it nor be respectful of customers time.Very very disappointing & unfortunate way to start my mothers special day..Service: Gel manicures
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October 2022 by AJ B.
Do not book online with this business. It was my mothers birthday & I tried doing something nice for her. I booked 2 separate appointments through their online system. I got to salon and the nail techs I booked with were busy & their excuse was that they hadn't checked their own online appointment system. I was very excited to make an appointment with a specific nail tech because of his beautiful nail designs I had seen on here. Made no accommodations. Someone is ended up doing a basic manicure on my mom & even after all they had already messed up on they charged full price. Embarrassing.. one of the employees kept apologizing but in the end the manager did not own up to their own error. Do not have a online booking system if you aren't going to follow it nor be respectful of customers time. Very very disappointing & unfortunate way to start my mothers special day..
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October 2022 by GG Walker
I tried 3 other nail salons before I found this place one year ago. I tried this place because of the reviews, just like the others. There are 3 technicians here I’ve personally had experience with, and are damn good at what they do. Helen, Jenny, and Mary. I’ve had a couple who I’ve tried and will never let them touch me again. 2 of them I haven’t seen for several months.What I pay here for a basic acrylic fill, and gel Polish btw, is nominal compared to what I’ve paid in the area for the same. Only to walk out with chemical burns, ripped skin, and nails that lifted within a week multiple times.Mary is the owner of this place. In my experience if one of her tech’s makes a mistake, she will fix it if given the chance. It’s too bad when someone writes a bad review but doesn’t give the business a chance to fix the problem.My advice is this: Make your appointments as far in advance as you can. If you’re unhappy, let Mary know so she can fix the problem. Then try another technician. When you finally find your go to, use Google translator if you have to, talk to them. They’re human too and trying to make it in a very tough economy, just like everyone else. Ask how you can make an appointment just with them. And TIP VERY WELL, they work long hours and are around harsh chemicals all day. Be kind, be reasonable, and give good reviews too. Someone’s livelihood is at stake.All the bad reviews, if you look at the profiles, are by people who mostly seem to only post bad reviews. ? And there was no chance for redemption. If you made a mistake, wouldn’t you like the opportunity to fix it?My go to nail tech here, will bend over backwards to get me in when I ask, and my fills last 3 WEEKS! The photo I added I asked her to take so I could post my long overdue review.
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October 2022 by Ashley Nguyen
I love this nail salon. Helen and Jenny are always really friendly and nice. They are meticulous and take their time. I never feel rushed and the space is very clean and inviting. I can’t wait to go back!
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September 2022 by Ash N.
I love this nail salon. Helen and Jenny are always really friendly and nice. They are meticulous and take their time. I never feel rushed and the space is very clean and inviting. I can't wait to go back!
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September 2022 by Kat A.
Very clean and beautiful salon! They always do a great job on my gel pedicure every time I go :-) Reasonable prices compared to the rest of the area and they never charge me to take off my old gel which is nice! They take their time to do a great job and everyone here is very kind. I highly recommend them.
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September 2022 by bhavya k.
I've been here twice for an ombre dipping powder manicure. The first time was good but the second time was disappointing. For $65 I expected a regular manicure with dip colors. But he didn't soak or trim cuticles, remove the dead skin around the nails, etc. And on top of that once he was done with the nails he didn't even clean my hands. I was expected to go to the wash basin and clean my hands! The guy working on my nails wasn't meticulous and seemed to be in a rush. He applied the powder unevenly and didn't shape my nails properly. The dipping powder was still under and around my fingernails after I washed my hands. I asked to have it removed and he got annoyed.
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September 2022 by shivendra kishor
Overpriced Place with poor service. Don’t even properly clean nails . Everyone is in rush
