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November 2023 by Forrest
Almost wanted to sell my old E350 because of the bad experience at the dealership. Glad that I found such a place that's helpful and transparent. Amazing work Nicole and Pearson!
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October 2023 by Mohan Li
Very trustworthy service, very friendly person, very reasonable price, and even fixed scratches for free.
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October 2023 by Ryan Mullane
Took on my auction car and gave great service. Would recommend!
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July 2023 by Yiting Li
Very trustworthy and quality service! I started bringing my GLE to Cupertino Mercedes after the dealership package expired. I quoted with Pierson and the price was very reasonable. Immediately after the first service, it’s noticeable difference and the car drove great. Now I have done 3 services with them. I would be very confident leaving my car in their hands and I know the car would drive great.
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April 2023 by Bidyut Hota
Nicole and her husband were a pleasure to work with. I got my quote from them for my service B of my C300 at half of what the dealerships were quoting including everything what was supposed to be done plus inspections of anything that might be worthy of getting fixed under warranty. Luckily it didn’t come to that :)They are quick, know their stuff around Mercedes vehicles and are kind people ! Do give them a try.
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February 2023 by K. V. Rao
I have a 2012 Mercedes SL 350 convertible where the top was not closing properly leading air and water to leak in. Took it to The dealership on stevens Creek where they took 4 days, $300 to diagnose the problem and suggested a $6K replacement of the convertible top. I found Cupertino Mercedes on google and took the car there. They diagnosed the problem as a wearing out of glue of the two panels of the convertible top and charged me for 15 minutes of their time (not a full hour), and suggested a place that would glue the panels together. I took the car to an appropriate shop who took apart the panels, glued them back and charged me $450.I can't say enough about Nicole and Pearson for their competence, professionalism, and integrity and transparency through out the interactions. If I ever have a problem with any car, I would first go to Cupertino Mercedes (hoping if the car is not a mercedes, they will still look at it :)Service: Body & Trim
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December 2022 by Goun Je
One of the best Mercedes service center I’ve ever been. So kind, quick and good price! Definitely recommend!
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December 2022 by Tina H.
Cannot be happier. Nicole is knowledgeable, honest, helpful, friendly and very considerate. She recently helped us space out some costly repairs for our tire bearings so we are not overwhelmed with costs as well. She also helped us order a seat belt part which ended up fixing itself somehow and is waiting for a day it really needs to be replaced. We used to go to the dealership for regular service at Smythe where they took great care of us for many years but they are very busy these days and we save time and money going to the extremely efficient and caring team at Cupertino Mercedes Repair now as a family and could not recommend them more.
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December 2022 by Frank P.
Wow, what a fantastic experience after leaving a place just down the street that claims to be a Mercedes specialist. I know going to a mechanic isn't usually fantastic but this business gives me hope in humanity. I went in this place for the first time for a small repair and they stopped what they were doing and fixed my car within 15 minutes. Not only that but then they refused to accept payment even though I brought the car in and the head mechanic actually did some work. I am a customer for life at this place and you should check them out.
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November 2022 by supreme one
Pierce is amazing as always even we live hundreds of miles i always comeback to this place honest and great job alwaysServices: Auto brake replacement
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July 2022 by Amar Gandhi
Reliable and repairs cost pretty close to estimate. I have an older SUV and they don’t push services you don’t need.
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April 2022 by Shishir Garg
Efficient helpful and friendly
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March 2022 by J S.
I can not say enough good things about this place. Extremely knowledgeable and friendly. Got me in and out for a minor ecu reset and basically didn't even charge me for it. Fantastic service, great people. I will definitely be bringing my Mercedes here for service from now on!
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November 2021 by J L
Trustworthy, professional and honest. Nicole is great. The car was fixed as promised, on time and with no issues. This will be my to-go-place for my car going forward.
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November 2021 by Lee Gray
Great love their service.
