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January 2024 by Lee E.
Quick and easy. Full service, smaller size. It used to be a Walgreens. Needed one item, asked the front desk where it was located. Went to the clean, uncluttered aisles and got my item quickly.
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November 2023 by Ricardo Casillas
Amazing and friendly staff!!! I hope many stores could afford to have such lovely and sweet staff like ACE. They were truly genuine nice and kind. Will definitely come back in the future.
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November 2023 by Ron Levi
Great small hardware store. The rep was able to point me right to what I was looking for, and you can get a fresh pie to bake when you get home! You won’t get that at your big box store!
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November 2023 by Ben Reaves
Helpful. If you want advice, to avoid a stupid purchase that wastes your time and ends up costing more because of mistakes, go here to Ace. I bought an impact drill here and very happy with it! Avoids buying a whole new fence just because of one wonky pole.
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October 2023 by Moe R.
I miss Orchard Supply Hardware but this new Ace helps fill that void. Small but well organized with most of what I need and far more friendly and handy than the big box stores a few miles away. Very clean and easy to navigate with a surprisingly diverse stock for a store this size. Their customer service is generally very good--well-staffed and they know their stock. I had one issue where the store staff was clueless and unhelpful but the manager called me and insisted (insisted!) on giving me a gift card to compensate. He was clearly very interested in demonstrating and managing excellent service.
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October 2023 by Fouad Shamss
The guy who helped me to find a fuse was so rude, and knows nothing about the merchandise, I had to Google information to find the right piece , and was talking all the time no sense, wasted my time! Spent almost 25 minutes just to buy a fuse ,and they are so expensive,no wonder the store was empty!
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September 2023 by Katherine Z.
They can fuck all the way off. I ordered a pond pump online for same day pick-up. Get an email saying they will notify me when it's ready. Half an hour before they close, I call them and say, "Hi, I ordered a pump for pick up today, and you close in half an hour, wondering what is going on?" Hem haw from employee hear him looklng and realizing there is a pick up order "let me see if we have that hold please" so I hold. Comes back, tells still looking, and to hold again. Comes back again and tells me they dont actually have it in stock. I ask for him to please refund my money, he says no problem, it's taken care of. Did he actually issue my refund? No, he did not. Let's be honest, guys. Never have I ever gone into any Ace Hardware store that is actually busy. I can't recall a time I have gone into that store and there being more than 5 customers max in that store. Yet to busy to check online orders. Just take money with no follow-through. Sunnyvale Ace Hardware, you disappoint me. You will be seeing me tomorrow to refund my money.
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September 2023 by Denis Lila
They mislabeled some coupling nuts; I went back to return them, and they won't take them back without a receipt because "I need to know the price". They had no trouble knowing the price when I bought them.Everything is very overpriced too. The nuts were $4 each. These are 57 cents at McMaster, and probably even cheaper on Amazon
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September 2023 by carol eyring
Chase has helped us many times and have sold us high quality products. If they don’t have an item at the store they have special ordered the exact item we have needed to repair our products such as our bathroom motor and fan.
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September 2023 by Stuart O'Brien
staff were very knowledgeable about what exactly I needed and we're able to direct me to the exact item I needed which was an 8/32 screw of an inch and a half length
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July 2023 by John Carlsen
I started a project this summer buying from others online, planning to go here for anything I forgot. Here I found much better quality and value, at good prices, plus great help. I usually get what I want right away; though some stuff sells out, they restock every Friday. This Ace is my new favorite hardware store!
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July 2023 by King Vorock
This Ace Hardware location opened a year ago. I usually go to this Ace Hardware, and it has everything we need! The plants are worth it.Parking: This Ace Hardware has a parking lot with some other buildings like Panda Express.Customer Service: The staff are very friendly and are happy to help! I did not know where the plant holders were so Jake gladly led me to them.Best Part: The staff are friendly and helpful and everything we need are there.Return: Definitely!
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June 2023 by Dave Zempel
Nice location. Friendly sales associates. And a whole lot easier to visit than the big box stores.
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May 2023 by Frank Mario Castellon
Good selection, well stocked supplies and reasonable prices. The best part is service. Staff friendly and helpful as well as knowledge. Highly recommend.Almost forgot doggie friendly. Kimmy gives two paws ? up.
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April 2023 by Art de Werk
This hardware store opened about a year ago. It's stocked with a vast array of items and supplies, similar to other Ace Hardware stores. The employees were are very pleasant and quick to provide assistance. I like this hardware store and will be back.