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December 2023 by Ram K.
Worst experience- decided no to BoA just because of the people at this branch. Plus no one answers your call.
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September 2023 by mike h.
This Bank Of America branch has been there forever and in last couple years has had turnover of staff, but appears to be continuing to do a good job.
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June 2023 by Grissel A.
What rude workers both the Manager and the clerk lady and racist people this is bank. So unprofessional.
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February 2023 by Genene T.
Don't go here unless you're Asian, they will ignore you and remind you anyways. I was waiting in line for 15min waiting for the teller to stop acting busy. The floor mgr asked him could he take me and the tellers response was no. No one else was in line.
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January 2023 by Joanne L.
Not happy about their service at all. I completed a student account online and brought my child to the bank to verify IDs. They told me that processing should one one day and I should be receiving a confirmation email informing me the account was open. I waited for ten days and did not receive any email. The account still shows pending online. I called Bank of America and they told me that the application was just started and not completed and there was no way they could process it; I had to go to the bank to apply from scratch again. What a waste of time. I can't believe this is Bank of America! In the very minimum, they should have followed up within a week to check on it and fixed it. The staff there is just completely incapable. This time I will be going to a different branch and I will open the student account in person rather than online as their online thing just didn't work. Zero star.
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December 2022 by Stephen H.
B of A is an absolute mess and has been since 2019. And this branch is open WITHOUT bank tellers!! Ridiculous. Fancy video screens, lots of leased square footage and no teller service. We have to go to a different branch to close our accounts! Absurd! Why is the branch even open? Anyone surprised that we are closing our accounts?!
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December 2022 by Dawn G.
After seeing the Yelp ratings and reading the reviews, I was ready for major time waste and disappointment. I went anyways because it was the closes branch and I needed service from a human teller. Luckily, there was barely a line and a person greeted me within 2 mins to ask how they can help. The whole transaction was very cordial and helpful. They even wished me happy holidays when I walked out. Although I don't usually write Yelp reviews, I thought they earned a great one for the experience had today.
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November 2022 by Anthony Lastra
Worst bank rude people and 0 tellers .....
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November 2022 by Google user
Worst bank rude people and 0 tellers .....
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March 2020 by Alex V.
Worst BofA iv ever been to reminds me why I closed my account with them and went to citi bank...anyways walk in I wait in line, teller calls me,I walk up and tell her I want to make a deposit,she then proceeds to look at her associate on the floor saying she can do it,but wait I'm standing in front of a TELLER why can't you do it I ask give me the same response so basically went in line here waited then told to proceed to another line that this wasn't the right one for deposits...really??!! What lazy employees they have I mean your literally sitting down all day and you still try to get away with doing as little work as possible. This place is lame hopefully none of these employees end up working at the new one around the corner.
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October 2019 by Jennifer J.
By far the worst customer service ever! The manager has a major attitude problem. Just rude and demeaning, not at all what you expect from Bank of America. Hina threatened to call the cops on myself and my disabled patient. She is nothing but rude and nasty how she got this position is beyond me. I believe racism is involved, they had no problem helping the white person without ID. But refused to help us with the same issue. His wallet was stolen he has no ID and needs to access his account. Everyone he speaks to says something different. Time to change to a credit union where we will be treated like human beings. Bank of America is absolutely terrible!
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August 2019 by Fred F.
Limited hours, closed on Saturdays & crappy unorganized staff. They have 7 people walking around doing nothing & only have 2 tellers taking their sweat time with the customers. You can be in line for over 30 minutes & they basically don't care.
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February 2019 by A T.
Worst branch. Wait time is ridiculous, customer service is lacking, there is one person here and the line is insane. Every customer in this line is complaining about this brabch!
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February 2019 by Daniel C.
10AM in the morning, 17 people in line (not counting the ones that got up and left), and one teller. Edit: They're nice when you can get to them, but the branch needs far more staff for peak times, especially with the large number of older folks standing in line for deposits and withdrawals.
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December 2018 by Eric Anderson
I'm here at this Bank on Friday. They have 15 people waiting in line and one teller absolutely ridiculous