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July 2023 by Raffy A.
Rude Cashier. Just as I placed merchandise I was about to buy, this cashier lady just left looking and didn't bother saying anything. This terrible store is the SUNNYVALE, CALIFORNIA WALGREENS on Mary Ave. And Fremont where the cashiers are not trained or professional. However, the SANTA CLARA WALGREENS a few miles away is a good Walgreens to shop at.
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June 2023 by Tina B.
I rarely write reviews and even more rarely bad ones but this store deserves it richly.I ordered a print there and was given a pick-up time, when I showed up 2 hours after that indicated time I was met by the most unmotivated staff member you can imagine. She shuffled around the photo department for a few minutes and then told me that the print wasn't ready, that the pick up time I was given is merely a suggestion and not an actual guarantee that the order is actually ready for pick-up then. I asked her to print it right now and her response was "I don't know how to do that". She told me that she could not tell me when the print would be ready and that they wouldn't call me when it was ready and that I should call them to find out. That was yesterday, I have been on the phone to try and connect with them for 30 minutes now. Nobody in the photo department is picking up and when I ask other staff members to check into the order and ask them NOT to connect me to the photo department because nobody is picking up, they connect me to the photo department and I am in the endless waiting loop again.I have been going to this store for years, not anymore. They couldn't care less about customers.
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March 2023 by Anya S.
The customer service here is so terrible it's sad. Especially the photo area. He had no clue where photos were even located or what was printed. Couldn't find the photos.. when they were right there the whole time. Couldn't find the order. It's very sad what poor quality of service is here.
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January 2023 by Jason T.
0 stars for the pharmacy. You can drive from San Jose , wait 20 mins in line and still be on hold on the phone. They refuse to fix their understaffing issues.
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January 2023 by Andrew M.
By far the worst pharmacy ever. Request refill. Helpful message appears in app saying "your prescription is delayed". Why? How come? No indication. Only way to find out is call and wait 20 minutes on hold to speak to someone. Told I submitted refill request early and come back in 2 days. Will they fill it in two days ? No, I have to call back and request it. Two days later, 20 minutes on hold again, another person tells me I have to wait another 2 days. First person is nowhere to be found. Meanwhile this is a med you can't stop taking suddenly and I'm now reduced to cutting pills in half so I won't run out. Do they care? Not in the slightest. They're just following orders. If there was an alternative to this clown show I'd use it.
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December 2022 by Michael C.
used to be a pretty good store, but lately getting prescriptions from this store is a like being in a 3rd world country. Lines are ridiculous and they dont answer phone in pharmacy. Walgreens.. I get that the pandemic was tough on all businesses, but Walgreens corporate leadership hasnt done squat to address employee pay and or satisfaction so that they can keep customers happy.
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November 2022 by Angie C.
Ok Walgreens. Just be aware they closed down photos services and passport photos. They don't have enough staff anymore, so I was told they've had to close down photos services.Hopefully they'll update their website so customers know to try a different location for photos. Really eel bad for this store. Their very thin on staffing and you can tell the staff are feeling exhausted.
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October 2022 by Kim G.
Had to drive here to develop some quick photos. CJ was super attentive at the photo lab and was quickly able to help when I had trouble uploading my photos.We were able to get our photos timely. I would totally come back here again.
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May 2022 by Sean H.
Pretty good, probably in my top 10 favorite Walgreens. Too bad it was closed every time I came here. Probably wouldn't come back
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April 2022 by Tania S.
Dear Walgreens location: your Pharmacy has been closing at 6pm for months and you have never updated your hours online. I was prescribed critical medication that needed to be started immediately and the hours stated the pharmacy closed at 9pm. The doctors office sent the request in at 5pm and it was filled just before 6pm. We got there at 6:30 and the pharmacy was closed. Just PLEASE update your hours in the app, yelp, google, wherever. It's dangerous.
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December 2021 by Alisa N.
This review is strictly for their pharmacy. I ended up at urgent care on Thursday and they sent my medication to this Walgreens location. Since I was in a lot of pain, I called prior to coming here to confirm that my medication was ready and was told that they have it so I headed over. When I arrived 15 minutes later, I stood in a long line and listened to 3 different employees being rude to the patients ahead of me and was appalled at their demeanor but wasn't going to say anything as I was in pain and just wanted to get out of there with my medication as fast as humanly possible. When it was finally my turn, I was told by Pablo that that not only do they not have my medication ready, but also apparently they never even received a prescription for me. Once they finally managed to locate the prescription (Pablo needed the assistance of 2 other coworkers to locate it), they argued with me that my medical insurance was not for pharmacy use (I always use this insurance at other Walgreens locations with no issues) and that I'd have to pay $160 for my medication. At this point, I wasn't going to argue as I was at the verge of tears in pain and I was ready to pay out of pocket for this medication so he went to get it ready for me. While all of this was going on, there were 2 other customers arguing with them over the same issue -- either being over charged for what insurance should cover or insisting that a medication isn't ready when the patient said he received a confirmation call a few days ago. Once they were finally ready to dispense my medication to me, I asked them to run my insurance one more time and to no surprise, it was only $10.75 at which point Pablo practically threw the bag at my face. Walgreens, get Pablo in check. He's seriously the rudest person that I have ever encountered in healthcare and with an attitude like his, he should not be allowed to work face to face with patients. This is the first and last time that I visit this particular location.
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December 2021 by Jing C.
Give it negative if I could, just had my tooth extraction done in nearby dental office and came here to pick up pain killer before I head home.I was at 3 PM and the dude said medicine will be ready in a hour. 1 hour 45 mins later they still don't have my medication and refused to give me back my signed prescription paper so I could go somewhere else.Anesthesia is wearing off and I felt lot of pain, had to go back to the dentist to get few more shots.When I was back at 5:15 PM, they finally have my medication,Fuck these guys, I was hurting a lot
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March 2016 by Amanda Bellows
The pharmacy closes on Saturdays from 1pm-1:30pm. I don't know if it's every Saturday, but it's ANNOYING.
