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August 2024 by Tasha B
It’s cool could use a moping and more organized weight system. Water tastes like metal unlike the other locations including Redwood City. Great staff it’s just always a super busy location. It’s hard to get on a machine because of how busy it gets at all hours.
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June 2024 by Bacon Lord750
Had an agreement with them since the early 2000s was pay a lump sum up front and then 49 dollars a year for life. Last year they apparently ended that agreement and started charging me 94 dollars a year. They made the change after I paid the 49 dollars for the year so it wasn't until I got charged this year that I saw the change I was never informed of. I've tried contacting them via contact us and by phone and have gotten no response. Their customer service number says they are closed and to call between 6 am and 6pm pacific even when you call at 8 am. Find a different gym.
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June 2024 by Shab Ni
Disgusting pool. Dirty and full of hair. Not safe to go the water.
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June 2024 by S H
Old broken down and outdated equipment that needs replaced with modern Hoist Rock-It and other modern, lines. Trash the semi functional and broken items. It's an embarrassment. And it makes the gym useless, an exercise in frustration rather than muscle building, to try using this 30+ year old heavily used equipment. Font bother visiting! Once a GREAT club, it's long been broken down.
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April 2024 by Cesar Yanez
Love this gym because it's always super empty at 5AM! Never had to wait for a machine from 5-6:30am. The equipment is older than other 24 hrs nearby, but it has everything you need to workout all muscle groups. Staff is attentive to fix machines that break in a quick manner. We need heavier barbells, only goes to 90 lbs. Would recommend for morning people who want to get in their quick and efficient workouts in the morning!
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April 2024 by juan ornelas
The manager of this gym is very stupid. Arrogant, he saws the bathrooms to clean and disables the ones on the second floor.
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March 2024 by Ethan Neff
Missing seated calf raise machine :(
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January 2024 by Lucy Yeung
The swimming pool bleached my swimsuit! No idea how much chlorine they poured into the pool, but it bleached my swimsuit and another lady’s. This is scary and upsetting!
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January 2024 by Supafresh6
General manger Gilbert (black hair and glasses) uses personal information in the 24 hour system to stalk and harass members. Don’t sign up for 24 hour fitness if you’re expecting clean, respectful, service.
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December 2023 by Jeffrey Sul
Not open 24 hrs
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December 2023 by Yamin
I don't like giving people bad reviews. As a member of this gym, I was treated with rude words by the male manager of this gym. It happened on November 26. I didn't know the gym closed at 8:00pm on weekends, but I always thought it closed at 10:00pm. Because their name was 24hours fitness, there was no warning over the P.A. system about how many minutes were left before the gym closed. I was still in the shower room taking a shower, and suddenly I heard someone outside asking, "Is anyone in there?" At first I wasn't sure I was asking for the ladies' room, but then I replied, "Yes, there is someone, and after the shower I got dressed, and in the cold winter, I just put on pants and short sleeves, and I didn't put on a coat." They just want to come in and clean up, and they want to get out of work as soon as possible. He tried to enter the girls' locker room, and when the manager saw me, his attitude was extremely bad, and even his words were rude.I seriously suspect that this manager is a racist and discriminates against people of different races. He kicked me out multiple times and had a very bad attitude. At that time I had not put on my coat or organized the clothes in the cupboard. All my stuff and clothes were messed up in the cupboard and needed to be put in my backpack, and he didn't explain to me that the store closes at 8:00 pm on weekends.I think it is very important for managers to have better qualities. If there are not enough customers, how can business be good and how can there be job opportunities? Shouldn't Thanksgiving be celebrated during Thanksgiving? As a consumer, it feels terrible to be treated so rudely. I hope the relevant departments can manage and improve it well.When I asked the clerk, he gave me some confirmation of the time and explained it to me. I think the quality of store clerks is much better than that of managers. If I renew next time, I probably won't choose to be their member again.If you haven't become a 24 Hour Fitness member yet, please consider it carefully. If you don't want to be treated rudelyPlease join other gyms.
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December 2023 by Prakash Easwaran
My high schooler enrolled here as they promised 3 months off and half off monthly fee thereafter. 4th month I saw the discounted monthly fee but also a $50 charge that I did not expect. Went to the fitness center and the guy at reception grinned like they pull this scam off all the time and told me it was an annual charge. One I was never told about and never agreed to. Won't give me a number to complain. Apparently they don't do phone calls, they just take your money whether you like it or not. Will be disputing with the credit card company. Shady operation
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December 2023 by Kirby N
I recently canceled my membership auto-renewal because of the poor management of young-adult members. Although the staff does their best, the prior manager focused on acquiring membership from high schoolers across the street once COVID restrictions began lifting. Now the place is between a rock and a hard place because a bunch of kids hangout there and act up, prompting adult clientele to complain about them. The staff doesn't want to kick out the kids bc they are friends with many of them and the location will lose a significant number of memberships. Sure the staff are not their parents, but after a while you got to make their parents babysit them or kick them out. In my opinion the dip in membership for a small period is worth it to clean up the gym culture and make your job easier too, but that's my opinion. I don't work there.I'm autistic and these kids don't understand when to stop annoying people. They wouldn't know I'm autistic unless they paid attention. That said, when something they do is just annoying for someone, it's actually 100x worse for me. One kid clapped in an irratic pattern while I was benching and he kept doing it once he saw that it physically bothered me.I tried to avoid these kids, but they manage to ruin my workout every couple of weeks to a month, so I decided to cancel my membership and invest in building out my garage gym.
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November 2023 by Stephany Julliethcy Pabon
My fiancé and I received a promotion for the whole year. We were so interested in getting it, but first, we wanted to try. We went today at 5:50 am to get a fast pass, just one before we finalized the suscripción. By surprise, the Woman at the front desk had a lousy attitude. With respect, I said good morning, to which she answered absolutely nothing. After she finished looking at her phone, she said, do you need something?!! Anyway, my fiancé explained the interest in getting the promo for the year, etc.… she only says we need to pay $25 after $20. etc., we say it is not about the money. We want to try a free, fast pass. Even with my fast access online, she says it doesn’t work—everything without sense.How do you guys operate your business? Offering fast passes to try but is a liar.Are they offering a promo with out the trial?Thankfully, we are UFC members.Thank you, 24 h Fitness, for that kindness of experience with new potential customers.
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October 2023 by Ed Summerfield
Needs to have a few of the old leg machines like the other guns have and I'll give it another star.
