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July 2023 by Cynthia Braley
The paint on my Toyota had a factory defect. Carstar did an excellent job. My car looks brand new! They even detailed the interior. Their attention to detail and customer service are exceptional.Service: Painting
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July 2023 by Zoli Hajdu
Nadia, and everyone involved were very helpful. A few hiccups with insurance, but CarStar folks straightened everything out and my car looks beautiful! Thanks!
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June 2023 by Rori Don Michael
My Subaru dealership recommended this body shop. I was very unhappy as they kept my car (a 2021 Subaru Cross trek) for 3 weeks after it was fixed while arguing with my insurance company (Geico). (all told I had no vehicle for over a month) The initial estimated repair time was 4 days. I was told to try and negotiate myself. Between Geico and the body shop it was a miserable experience. I also received my car back with several dings that hadn't been there. They gave me $250 back as a concession which was inadequate to repair the "dings". I won't be going back. Poor communication and a very extended time in the body shop. This was definitely my worst experience after an accident that wasn't my fault! I would say don't use them!
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February 2023 by Ileana Letona
Great service! Kind people walked me through the whole process and kept me up to date. I never had any worries vey reliable and trustworthy!Service: Body & Trim
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January 2023 by Imelda Gonzalez
This body shop was highly recommended by Toyota dealership. I decided to give it a go. I'm honestly very happy I made that decision. My car is like new again. I love it! Hillel assisted with communicating with my auto insurance company. I'm truly grateful for all the amazing work he and his team have done. Great communication too.Thank you Hillel and Dave for your help and making my toyota look brand new again.Services: Body & Trim
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December 2022 by Alfredo Zamacona
The shop was quick and efficient with the vehicle repairs. Always updating me about the next steps on repairs. The car repairs were also done correctly and the vehicle looks as if no accident had occurredServices: Steering & suspension repair
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December 2022 by Frederick Rutherford
Professional, Clean, Courteous, Body and Paint repairs amazing! I am a return customer and they did it right again including rental car arrangements. I will be back here again if I need their services.Service: Body & Trim
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November 2022 by Gregory Ammon
Be careful with businesses that buy fake reviews. This place is a scam. I came here despite them not being accepted by my insurance and let me tell you it was the biggest mistake . I picked my car up and when I drove on the freeway, I heard a flapping sound. The bumper they “fixed” was not secured properly and it came off on the freeway. I ran over it and so did another car. I called my insurance and they told me they were obligated to fix the damages but I don’t trust this place. Luckily my insurance is allowing me to go elsewhere to have them fix what this place should have done in the first place. Do not trust this place with your vehicle!Services: Transmission
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November 2022 by Allen P.
Worst place ever! The staff are incompetent and the owner Danny will say whatever he needs in order to convince you to leave your car, then will stop responding and keep your car longer than expected. They also overcharge you for hours and will make your life a living hell!
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November 2022 by Christina Garvin
Carstar did an incredible job repairing my car after an accident. They took me in the day of my incident and while it did take a few months for it to be completed, let's just say they had their work cut out for them lol. They did a great job and she looks better than she did before! The only frustration I found was the communication. I had to stay on them for updates and was told numerous times it was ready, or nearly ready, and it wasn't. The "ready" date moved 6x and while I understand if parts weren't in yet, I wish that had been communicated more throughout the process instead of me getting my hopes up it was done, only to find out they were far from the actual status of being complete. but the work they performed was excellent.Services: Painting
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November 2022 by Sara Stefan
Truly awful service and the owner is a total scam artist. Read all the negative reviews and run far away from this place. I’ve already reported them to the CA Bureau of Auto Repairs for fraud and shotty work.
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November 2022 by Rebecca L.
Worst shop in the valley. The staff are unresponsive and the owner is a con man. They held my vehicle hostage after payment and did a terrible job on the work completed. I had to go back 3 times for repairs that should have been done the first time. Save yourself the hassle and headache, and go somewhere else where you aren't taken advantage of. They are seriously awful at the work they do and their customer service.
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October 2022 by Laura Perez
Highly satisfied with the work CARSTAR did on my car! Decided to give this body shop a go after an accident with my Toyota Camry. I’m happy I made that choice because the work was perfect and I got my car back like new! They communicated with me throughout the whole process and got updates as things were getting done or if there were any part delays, etc. THANK YOU IMMENSELY to the entire team at CARSTAR Sun Valley! Definitely recommend this place.
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October 2022 by Corin Bennett
I brought my car to Carstar for repair of a scratch on my bumper, and I felt like a VIP right from the start. Hillel and Dave helped me navigate the very confusing world of car insurance companies. They made sure I got an appropriate rental and even arranged it to pick me up at the site. They kept me updated every step of the way during the repair, and the end result was perfection. My new car looks new again.Services: Painting
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August 2022 by Karen Elson
My 2019 Honda CRV EXL AWD was involved in a two vehicle collision on 3/5/22. Throughout the repair process I was kept informed aa to the progress of the repairs. I highly recommend Carstar Sun Valley if your automobile is in a accident.Services: Tires
