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October 2024 by Thomas Bugenhagen
Lady inside was not at all helpful. Came with BOL and still did not believe it was legit. Use someone else if you can
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October 2024 by aLonzo mArquez
REALLY REALLY BAD TRANSPORTATION COMPANY. POOR CUSTOMER SERVICE AND STAFF WHO CARE ABOUT YOUR LOAD.
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September 2024 by us loR
poor customer service
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September 2024 by Rhett Farrell
You delivered our package on the sidewalk for anyone to steal. When I got on the phone with your customer service rep, he stated it was an unattended delivery and there was nothing that could be done. That's unfortunate that your driver could not maneuver less than 5 steps on the front stairs of our house. My husband's company is cancelling their $1 million-annual relationship with your company due to poor customer service.
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July 2024 by Sarah Parker
I regularly see their truck drivers weaving in and out of traffic. We were almost killed today by a truck with tennessee plates who could not figure out how to zipper.
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April 2024 by Phire Dawson
Do not use this company. Company has poor customer service. The phones lines seem to not work. Their delivery drivers do not drop off. Any company using this place to ship items is a company to avoid ordering from.I have had to call several times for one order.Their bad service has cost me money and time. I would avoid at all cost in the future.
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January 2024 by Aram Malkhasyan
The customer service at Sun Fernando Valley terminal is terrible. They refuse to deliver the order from Home Depot because they say it is heavy. They offered me to unload their truck myself since they don't have a forklift. If they don't have appropriate equipment they shouldn't take the order and keep it in their terminal for weeks. Very upset with their unprofessionalism.
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January 2024 by Luis rosales
Good website
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January 2024 by Armond
They did not show up on 3rd delivery attempt. I called and they do not pickup the phone. After 2 hours of them hanging up the call on hold i talked to Destany and she said i was not allowed to disrespect her and when i said i was not disrespecting her i was only asking where my fright is , she said she did not know and berceuse she did not have answers then i was disrespecting her.
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January 2024 by Suverna Mistry
This company is a joke. They schedule and confirm pick up and don’t show and don’t call. They are full of excuses. My heavy are now sitting outside my house waiting for them to pick them up. I can’t haul these items inside back and forth hoping they show up.
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December 2023 by Kirk L.
Another day of blowing off their scheduled delivery with ZERO NITIFICATION. IT took over an hour to finally reach someone to get them to reschedule. In the meantime, our products are being damaged by the weather because the delivery is weather proofing materials. A total lack of professionalism or care for the customer.
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November 2023 by Kerrin M.
I ordered a garden shed from Home Depot. It was delivered by Estes. They sent only one man to deliver three very long and extremely heavy boxes. He struggled so much to even get them off the truck using a lift gate, that I videoed it in case he got hurt. (I'm the stereotypical little old lady, so I could not help.) Once he got them on the ground, it was an epic effort to get them PARTLY into my back yard before he just gave up. I was left with a back yard gate that couldn't close. I pointed out that I was now vulnerable to theft. I asked him if there was someone he could call for help. He just said "sorry" and drove away. With neighbors' help, we managed to get them inside and the gate closed. I contacted Estes by email and they aren't doing anything about it. They should not send one man in his own for a 2-man job.
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November 2023 by Amy W.
Wow one star!!!! From MULTIPLE reviewers!! I have a very sentimental and important item that was shipped from the midwest from a reputable shipping company and this one is OBVIOUSLY NOT reputable.I like countless other reviewers waited all day and like other reviewers was told that they guy "forgot" to add my shipment to the truck. What are these people on crack!? (Prob)-I hope I get my delivery but after reading all these other reviews - I'm wary and really MAD that this company is handling such precious cargo!! If it arrives damaged i will definitely sue them to the max!! They are the worst and employ illegal filipinos that can barely speak English!!
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November 2023 by Jose Manuel Jimenez
Cool place
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November 2023 by Mario Molina
Estes strong!
