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December 2021 by Phoenix Carver
Great Road Cases! Cool place!
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November 2021 by PATRIOT STAR (President)
I worked with Art and Jim on a road case project for one of my customers. Art and Jim were easy to communicate with and had our order ready to be picked up ahead of schedule. I look forward to working with them again!
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October 2021 by Kevin M.
I have had Encore Cases fabricate cases that I use for touring with my marionette shows. They have always delivered beautiful cases that I can pick up, or can easily be shipped to my workshop. I am sure I will be working with Jim and Encore Cases in the future!
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May 2021 by Phoenix McCormack Dressage
Great Road Cases! Cool place!
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February 2021 by John Greenham
These cases are excellent!!!
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December 2020 by Michael Marshall
An incredible team of people. Friendly and Fast.
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August 2020 by Alfonso Canto
Awful customer service!
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February 2020 by Zayne Ryder
Thank you to Jim and the Encore Case team! Well built, beautiful and beyond exceptional customer service. Jim answered all of my questions, communicated with me regularly and ensured my satisfaction. Don’t look anywhere else for your next Rack or custom road case!
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November 2019 by Josh Lee
These guys fixed my flight case despite not being the manufacturers. Wonderful folks - great to talk to and clear as a bell on pricing, from materials to labor there were no surprises. I'll be talking with them in a few months about a custom flight case for another instrument.
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August 2019 by Dave Monaco
Encore was recommended for my guitar rig by CAE.Great cases,great company to work with
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September 2018 by Steven Hronek
We have very sensitive and irregularly shaped test equipment. The cases they custom built have kept it safe for years and for tens of thousands of miles.
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June 2018 by Joe H.
This place is so unprofessional. I had Art Arras work on my project which was a case for my digital mixer. I called April 18th to go in for measurements and a quote. He said he would make it exactly like the one I showed him online for $500, no tax if I paid in cash and would be complete in 2 weeks, May 2nd, just in time for some upcoming gigs I had. Well...that didn't happened. He never called me, so I called to get an update and he told me his machinist had been sick for 5 days so he's gonna need another week (May 9th) and he will need my mixer AGAIN for dimensions. I figured, at least I'll get it before I leave on tour, so I dropped off my mixer. I texted him a week later to pick it up and he replied that it wasn't ready and that it wouldn't event be ready by May 11 when I needed it, but he would try... So I took this very expensive piece of equipment on the road without a case. Luckily, nothing happened to it. He then ignored my calls and text messages for 9 days. He finally replied May 18th, telling me it's ready for pick up. I figured, I'd try to get a discount for my troubles. He laughed and said his boss wouldn't approve. That he should have charge me more for this case. At this point I was done and just wanted to pick up my case and pay my balance. He decided to charge me for taxes after he said no taxes if I pay cash. An Extra $50. The case wasn't exactly like he said he would make it. It was missing 2 handles, 2 blocks that would keep my mixer from falling out and the mixer fit loose in its case. Look, I'm not here to bash on the guy, but I know what's going on here. I manage a machine shop. I know what it takes to make a case like this. 3-4 days, 5 max but That's not the point. He gave me a date and a price. He's the one that took on this project and he couldn't deliver on the initial date and the 2nd date he gave me. He also charged me more than expected for a case that wasn't what he said would be. I know what happened here. Either he's incompetent or he pushed my case aside for bigger project that paid him more. I and the company I work for won't be going there anymore. 0 stars if I could.
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September 2017 by Jason H. Thompson
Worst customer service experience. I've been a customer for a while, but as soon as they made a mistake with 2 of my cases, agreed to fix it, and then when I showed up decided not to fix the issue I can't endorse them any longer. Recent changes make their attention to detail poor, and customer service horrible. Save yourself some heartache and look elsewhere.
