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November 2023 by Cigam
This pharmacy has been nothing but a pain to work with. There is always something wrong at every visit. Prescriptions not being filled on time, Prescription notifications being sent out stating they are ready when we arrive to pick them up they are not ready. On this visit when I had a complaint about the current prescription to be picked up the associate dismissed my complaint. Yes I was corrected but only on half of my complaint. Was advised to speak with the manager but wouldn't come talk being too busy. there are too many issues to write down on this survey. The News is correct as are the employees working for CVS. The Management needed to see to the needs of the customers not their pockets. I have a $5.00 co-pay and always pay more I have complained in the past to both CVS and Caremark. The store is super dirty, in need of repair (Roof leaks every year above the Pharmacy, and nothing is ever done about. the ceiling tiles have never been replaced after the rain leaks. This CVS is totally in bad shape.
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September 2023 by Annette Pierce
Friendly helpful and liked the products ?
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August 2023 by Delia Gonzalez
Excellent service
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July 2023 by Julie C.
Wow! I've been coming to this CVS forever! It never seems to amaze me how slow and inefficient The register lady is Pattty is. Very slow and rude at times.
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June 2023 by Carmen A.
This pharmacy is always under staffed 1 person at pick up and about 10 people in line waiting....Rosa moves with no sense or urgency or she plainly doesn't care, you'd think she'd have a little pep in her step to get every one in and out.
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June 2023 by Natalie H.
I had really nice cashier who explained things really well and convinced me to keep the carepass with her helpful advise pleasant experience
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June 2023 by Sona B.
CVS Pasadena on 900 N Lake pharmacy is the worst to deal with. Rude employees like Chad! They're attitude is low and they talk like they're not alive.... Just there physically.We're dealing with them for over 15 years and it's time to just switch somewhere that at least cares.... Shows they care at the minimum.
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May 2023 by Sarra L.
Never had worst customer service from a pharmacy tech as my husband and I did yesterday. We called them over 5-6 times throughout the day and was given the worst attitude by the same lady. This is the first time we have ever used this CVS because it's closer to where we live now and we will never use it again. I know why they have only 2 stars now. The doctor emailed over the correct amount of medication and she kept telling us we were wrong. The psychiatrist is very busy and had to keep dealing with our calls and e-mails to him because the lady at CVS was telling us he sent over the complete opposite script of what he was telling and showing us. This is so unprofessional. It is one thing to not know how to read an email correctly, but to be rude to a patient who suffers from SEVERE anxiety is the worst thing you can do to someone. I hope the calls and be pulled and you can listen to the way she spoke to us. I hope she learns how to treat people with respect and do her job correctly. The doctor eventually had to have his assistant call in after hours of going back and forth. And then finally they call us back saying everything is resolved and that the script is ready and she made a different lady call us back. However, we went to have our family member pick it up today and now they're saying it won't be ready until the 26th! Why would they call and say it's ready when it isn't? My husband is on an antidepressants and this was for his anxiety medication. How can someone work for a place like this and treat people with mental issues like they are a drug addict or they are wrong etc when she was the one who was wrong? This is the problem with the world and the medical system. How dare her. Will never use this CVS again, I'm shocked you guys have 2 stars. It should be 1.
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April 2023 by Gohar K.
My go to CVS store for prescriptions and necessary medical supplies. I like using the 40% coupons and rewards to purchase hair products or make up. Customer service is very poor here
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March 2023 by Chad M.
Kari Shea and her team are one of the best neighborhood pharmacies I've ever gone to. She and her staff take special care of their customers, despite the sheer number of them in local Sun Valley. She and the CVS manager, Juan, truly care about the experience they have in the store, and they work hard to make sure that concern is perceived in a real-world environment. The community that lives at Roscoe and Laurel Canyon is lucky to have these folks, and I am proud to say I'm among them.Keep up the good work!
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December 2022 by Loretta Taglieri
Great website and easy navigation. CVS pharmacy is excellent.
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November 2022 by Armand Scheiffele
We found what we were looking for quickly,we had to wait in line for a short time,the cashier was very friendly.
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September 2022 by Monique G.
The staff especially Kristen (girl with pink hair) was VERY rude. She started rolling her eyes when they had to call the doctors office about my medication. And when I asked about my other medication she just said "its not covered by your insurance" and just walked away. She Didn't even give me more information as to why it wasn't covered or where I can purchase the medication. The other lady was the one who told me it was covered she just needed to call the office for an ICD-10 code. Kristen needs to be trained better or needs a job where she isn't dealing with patients health and medications.
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September 2022 by Google user
Lady at drop off in pharmacy had a rude personality and not very helpful. Would recommend going somewhere else. The ladies in the front of the store are usually nice but I usually try to go to a different cvs.
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July 2022 by Manuel A.
Clerk at the pharmacy was making uncalled for comments towards a young lady and was also questioning the validity of her prescription and being so rude. I felt horrible for the young lady. People like that should not be in a position of authority over peoples medication, an essential, a need. Things are tough as it is, no one needs someone making it an even harder time.
