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January 2024 by Gregory W.
I've had a great experience with Burbank Fireplace. They came on time and reviewed my covered patio fireplace because it was randomly emitting gas when the switch was off. They determined that the pilot ignition module was faulty and ordered the part. They returned a few days later with the part and replaced it! Part of the problem was that my fireplace was operating without lava rock in the tray just below the ceramic logs. Apparently lava rock helps to cool the unit that's underneath (Fire glass does not cool like lava rock). With lava rock and a new module, I'm good to go! Excellent communication, excellence service!
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December 2023 by Andrew H.
I posted a previous review of a couple of companies that came out and wouldn't go on the roof to look at our chimney. Burbank (who had cleaned our chimney 3 years ago) came out the same day. They took one look and said "we have to go on the roof. There was a mesh wire covering at the top of the chimney that was full of soot. He cleaned it and the fireplace did. It smoke anymore. The whole thing cost $185. I felt like finally someone cared and went out and cleaned what needed to be cleaned. I wish I would have called them again from the start, but I couldn't find their number. My wife found an old invoice and we were able to reach out to them. I am so happy that we were able to find them and we will only use them from now on.
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November 2023 by Trine N.
We had Burbank Fireplace redo both of our fireplaces. They guided us through all the phases with kid gloves. So many choices! It was overwhelming. Edward is a wealth of knowledge and his experience makes him an expert!! We could not be more happy AND the whole project was less than we had planned. They meticulously cleaned up after them selves and worked hard long days finishing in just 3 days while we thought it would take a full work week. I would like to assure you that if you go with Burbank Fireplace and BBQ you won't be sorry.
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July 2023 by Armond Esmaili
Rude very rude not even in Burbank
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June 2023 by Armond E.
Crazy Rude no experience owner thinks he really is in Burbank I have never been disrespected this much in my life as I was here they are a joke
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March 2023 by Andrew B.
I have been trying to get my two outdoor fireplaces repaired for about a year and a half. I had Armand's "Discount" come out to fix it last year. They charged me $730, and did not fix either fireplace. They actually made the problem worse. They pulled out the old wiring without leaving it to fish through the new wires. They said they couldn't reorder them because they don't make them any longer.I called Arthur at Burbank Fireplace and BBQ. I told him the year and model of the units. He ordered the wires that day, and 6 weeks later when the new wires came in Manny and Oscar came out to do the long anticipated repair. The task of repair was more difficult as they had to re fish the wires through that Armand's never should have pulled out.Thank you Burbank Fireplace and BBQ for you 5 star work and reasonable pricing. You guys rock!!!!
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February 2023 by Anonymous P.
Nice team members, but ultimately no a lot of options. If your are looking for something super standard then they should have that.
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February 2023 by L G.
As I sit here enjoying the firelight of my fireplace I can't help but think I'm so grateful I found Burbank Fireplace to help. The entire process was so smooth and easy. Violet was so awesome and helpful on the phone and got me a technician to come fix our fireplaces. Manuel, the technician, was just so amazing - so knowledgeableAnd pleasant to work with. Would whole heartedly recommend them!!
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February 2023 by Debbie F.
My fireplace was not working and I called a repair guy in 2019 to come out before Covid, to see what was wrong. That guy told me I needed a bunch of parts and it will be $2,000, that turned out not to be true. I definitely got a bad vibe from that guy and didn't to it. This time 2022 I went on yelp and found Burbank Fireplace who had almost all 5 star reviews total. I said this is who I want to call because that many reviews don't lie. The guy from Burbank Fireplace was onetime and friendly right away. He looked at my fireplace and said it needed batteries for the remote control sensor, he needed to program remote and needed to be plugged in. After 15 minutes and $175 service call it was working perfect. I was so happy with the guys honesty I gave him a $60 tip. Being a woman and constantly being taken advantage of, the repair was such a breath of fresh air to actually find a company who was honest. Thank you Burbank Fireplace, you now have a new customer for life and I will be referring family and friends too.
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December 2022 by Sebastian K.
Arthur helped me figure out the best options I needed to install and purchase the perfect fireplace for my living room. I ended up going with the Napoleon Lux 74 inch. I did all the rough framing and ran a gas line. I can't wait for it to be installed. Highly recommend going to Burbank Fire and BBQ.
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November 2022 by Robert Bisno
The were on time, on budget Nd our fireplace works. Not at all like those jokers in Culver City who claim to fix fireplaces.
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November 2022 by Gregory Creech
Wow. Arthur knows his stuff inside and out. He made an incredibly daunting experience incredibly easy. Come in, get educated, buy a great set of gas logs.
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October 2022 by Justin M.
Happy with their service. My built-in BBQ was leaking gas and their tech was able to identify the problem. We ordered all the parts and then another tech showed up to install. Good communication with the store as well. Thanks
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June 2022 by S. C.
While remodeling I decided to replace our gas fireplace with a electric one loved the new look. Talked to 1 or two places to get ideas but Burbank fireplace was excellent with the way they explained in detail the types of the places and how to use them. They talked to my contractor and explained what was necessary for the opening area to prep and then their installers did the work. I got a slim line 80 inch electric fireplace to fit my area. It's installed but the rest of the work is in progress. So glad I purchased from Burbank fireplace. I highly recommend them.
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February 2022 by James A.
Great place for your outdoor appliance and parts needs- bbq, fire-pit, indoor/outdoor fireplace and all fire feature needs. They are aways in stock with rings or burners and if it's a special order they take care of it in a timely manner. Definitely recommend Coming here. They're great
