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May 2024 by Rizzo Zuko
Gorgeous views, and service was fantastic. Thank you Salina for your kindness, and going the extra mile. Highly recommend.
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October 2023 by Dianne L.
Location is just terrible!!! Too much noise from the road directly below the Inn and non-stop blasting noise from the visible 101 freeway (not to mention the horn from the passing Amtrak trains). If this hotel were located anywhere else we would consider coming back. We had a nice ocean view from our balcony but could not enjoy our expensive balcony without being drowned out from traffic sounds. The wall A/C units in the room are very loud as well so if you're looking for a peaceful getaway this is not the place. We wondered why there were earplugs provided...they didn't help. The room was decent but they don't come with electrical outlets in the bathroom (shaving, drying or curling hair has to be done elsewhere). We used the jacuzzi and none of the jets were working..the hot water felt good though. The town of Summerland rolls up it sidewalks pretty early so don't expect to find all your entertainment in the area. The Beach Overlook park down the street was ok for a quick photo op but the smell of railroad ties (oil? tar?) was nasty and there are sign's everywhere to avoid going in the ocean. Overall, the Inn is a cute place but is better in theory than in reality...just too noisy!!!
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July 2023 by Debbie R.
We have stayed at the Inn on Summerhill many times over the years.28 years ago, my husband and I stayed here for eight days on our honeymoon. The, previous owner had the Inn decorated. Super cute! Lots of character. Beautiful wallpaper...When you walked into your room, you instantly felt like you were transported to a beautiful Inn in Europe. Or a beautiful country cottage. Classical music playing in your room. Beautiful bed! Just really cozy.Then there was the chef that made a wonderful breakfast, and had homemade/housemade appetizers for the wine and cheese in the afternoon. They also offer dessert at the Inn. The first night we went and went down to the dining area to see if they were having dessert and coffee. The girl that was at the desk went into the kitchen. At that point, took a carrot cake out of the refrigerator, cut it into pieces and served it.Not the way it should've been planned. Everything should've been laid out nicely ahead of time. Not pulled out of a box and served while we're standing there waiting. All of the character has been stripped away. It's very sad The decorations are very sparse. Not really much storage to unpack. If you like minimalistic decorating, that's great, but they didn't even do a good job with minimalistic decorating. The furniture is very cheap, and then they have, I would hope would be a fake cowhide rug in the middle of the room on the floor.One drawer in your bedside stand, and the small armoire has three small drawers under the bottom. This seems to be the original Armoire that they had years ago, but it's far from enough storage.They also removed the character from the fireplace in the dining area. It looks like they took away the beautiful mantle that was there.Really horrible!What saved us on this trip was beautiful Montecito, and Santa Barbara nearby. We did have a wonderful vintage/antique shopping trip at one of the vintage stores in town. Wonderful restaurants in Montecito, and Santa Barbara. Very sad what is happened to this inn.
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June 2023 by Juliana F.
We have stayed at the inn on Summerhill since the late 80's. I remember the first time walking into our room and they had soft music playing, a bottle of wine the rooms were quaint, it was great, even with the traffic noise, we loved it. Have been coming here at least once a year until a couple of years ago. Everything has changed. I told my husband I missed the inn and we decided to take a spur of the moment trip to SB and took a chance the inn would have a room available. They did, first room we were put in the toilet ran constantly so we were moved. As I write this we are in our room pretty miserable, the traffic noise is horrendous, ( not the inns fault, except the windows probably have not been changed since the eighties) went down for evening bites, which used to be great, today, stale crackers, cheese, blueberries and one strawberry cut in half. One of the attractions of the inn was they had jacuzzi tubs in every room. I didn't notice but they eliminated the tubs. ( don't know if that is every room or just the room we are staying in) I asked the very nice girl at the front desk if tubs had been eliminated in every room and she had only been working here a month so was not aware they had jacuzzi tubs in the rooms.... So much for a relaxing soak. I can't tell you how disappointed we are, we are staying 2 nights at A price of $800+, I asked the girl if we decided to leave tomorrow could we be refunded for tomorrows stay, she said no but we could talk to the manager in the morning. As I'm writing this we are in the room with the AC cranked up as to drown out some traffic noise, just makes it worse, traffic noise and loud air conditioning. I really just want to sit down and cry, I feel like we just threw away $800. There is nothing relaxing about this stay at all. Years ago I gave this place rave reviews, told my friends and family about it, today I can't wait to leave but will have to stay the extra day or forfeit the days rate, which we might do anyway, we are that miserable.A little more on this review, went down for breakfast ( good) talked to the very nice manager about leaving today and she didn't hesitate at all, said we could absolutely leave today as they want their guests to be happy. My original review still stands, I am so disappointed that what once was my favorite place to come for a get away is now the last place I want to be.
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April 2023 by Jenny McKinsey
My husband and I wanted a serene getaway in a sleepy little beach town just 10 mins south of downtown Santa Barbara and that is exactly what we got. I wish we were still at the Inn on Summer Hill! The staff went above and beyond to make our stay wonderful-Janelle, Melani and the other staff members were total all-stars during our stay.We were first greeted by Janelle upon check-in who was very very accommodating and warm. She made check in a total breeze, and was very informative about the perks at the Inn. Melani was also wonderfully hospitable and gave us excellent recommendations for dinner, and even offered us delicious snacks including wines, cheeses, crackers, and even a bonus brownie for my hubby! During our stay we also added on an additional day to our reservation and they were able to accommodate our request no problem. We also were able to request no room cleanings, and we were given fresh towels generously and regularly.The room itself was lovely, and even had a fireplace! This was perfect for us because we stayed there during the chill of winter. We also loved the location. The Inn is conveniently located on Lillie avenue, which is like the little main street of Summerland, which made it very easy to explore the local eateries, shops, coffee shops, Overlook Park etc.My husband and I were so busy enjoying the town we didn't have the chance to try breakfast at the Inn until the last day. The night before departure the staff sweetly reached out and wanted to schedule breakfast to be brought to us the next morning.We are so glad they did because breakfast was out of this world. It was divine...thick cut salty bacon, scrambled eggs, pop overs and perfectly seasoned fried fingerling potatoes. Melani also thoughtfully remembered I cannot eat gluten so she must have advised the cook, which is why I think they thoughtfully served the pop overs separately! They also served us OJ, coffee, and bananas. Not a skimpy breakfast whatsoever, and I was also not glutened in anyway! It was a wonderful way to end our stay there. We cannot wait to go back!
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February 2023 by Sara J.
My sister and I loved sharing a weekend here. The room was lovely, fireplace great, beds very luxurious.The service was so efficient and pleasant. The breakfast was delicious and hot.. delivered to our room. We both had a spa treatment that was truly fantastic. The masseuse was so pleasant and very experienced. The wine, cheese and dessert was delicious. Even though we had rain on our weekend we enjoyed this Inn very much. Highly recommend!
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January 2023 by John Cotter
2nd visit to Summerland. Spent the night on our way to Big Sur. It was nice.
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January 2023 by Sabrina Skøt
The hotel in itself is really lovely. The atmosphere and interior is nice and done with good taste. The beds are wonderful.The staff is sweet and welcoming.Parking is free and easy.The breakfast is good if you like it. It's one dish to choose from and that may not be what all enjoy. I think it would be great with at least some bread.The last day we stayed the kitchen was closed so it was fruit, cake and s sweet strawberry yoghurt.You have to ask get your room done. I think it would be better if it was the other way around.In the afternoon there is a cheesecake.And be aware that there is a lot of noise from the highway so it's not so enjoyable to sit on the balcony even though the view to the ocean is lovely. When you close the door you almost can't here the highway but the air-conditioning then steps in instead. There is a fan in the roof which is nice.The location near the beach which is the best beach i ever been to and Santa Barbara is brilliant (you do need a car).Overall i think the price is to high compared to what you get. They need to step up the service! The rooms should be done every day, there should be a cake table in the afternoon, more things to choose from at breakfast and at least a chef every day. They could install some noise reducing appliances. Then I would come back.
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January 2023 by Lynne McKinnon
Enjoyed our stay. Road noise is loud but it was not bothersome for sleeping or hanging out in the room. Air conditioner blocks the noise quite well. Bed comfy and linens very nice.
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January 2023 by Danielle Honore
Customer service here is terrible! I wanted to treat my dad to a weekend getaway for his birthday with his wife and unfortunately we had a sudden death in the family. When I called asking to move the reservation it was within the timeframe in which you are no longer allowed to move reservations. I asked if they would be able to help us as I was not asking for my money back I was just asking for help around that difficult time for our family. The person who was helping me actually put up a fight at first then proceeded to make it seem as though they were doing me a huge favor by moving the reservation. No remorse just very apathetic. Unfortunately, the next reservation date fell when my dad was called into work last min and could not get out of it so I called again pleading if there was anything they could do to help us even though it was in the timeframe of when you could not move our reservation again. The person helping me this time proceeded to say, "well we already made an exception for you last time" (again, so apathetic to the situation) and I responded, "yes, because there was a death in the family!" Again, not asking for a refund just asking for a little assistance so my dad could still celebrate his birthday in what seemed like such a nice charming Inn. Ended the conversation with, "I can escalate this to my manger but I know it will get denied so let me know what you would like to do." I obviously escalated it and they denied it which is baffling to me. Why would you choose to keep half of the charge, still have an empty room and now disgruntled customers instead of moving the reservation getting the full payment and having happy customers? At the end of the day , I understand you have a job to do and a policy but you deal with people and are in the business of customer service which all of you are piss poor at. All I know is I will not be recommending this place to anyone I know.
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November 2022 by Monica G.
My husband and I stayed here for a wedding, the second week of November 2022, and we loved it! The view is beautiful, the super easy to use fireplace for the evening cold, and air conditioner if need be for the day, the staff is very helpful. Check-in and Check-out was easy. A very romantic setting, the Bed super comfortable and the room was spotless! We really loved our stay, thank you Inn on Summer Hill!
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June 2022 by Rey Luna
A few of the room items were not working properly.
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June 2022 by Natasha Matthews
Horrible service and extremely rude attitude
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January 2022 by Tony Jones
Wonderful experience there. Staff were very friendly and knowledgeable especially Christopher. Will definitely be going back.
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January 2022 by Kimberly Alvizo
Such a cozy place!! We loved everything about our stay. We will definitely be back!
