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December 2023 by Brittany B.
The people here are always friendly and knowledgeable. They even went out and helped me put on the new wiper blades and spark plug.
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November 2023 by Alexis Mangrobang
I was having a bad day with our family car battery. Bernie was extremely helpful with helping us purchase a car battery. At first we were just going to replace it at home and went next door to get a Starbucks and came back to the car NOT starting. Bernie didn’t even hesitate to come outside to change it. He was very polite and even if it’s his job, he did a very great job and is very personable which I appreciate so much.
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September 2023 by Jamie Martinez
Good place for all your auto needs
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August 2023 by Jonathan B.
I use the O'Reilly Auto Parts in Fairfield normally. They get the correct part the first time. Professional Parts People in action.I even used to get quotes for remanufactured , and reconditioned parts from this store when I worked insurance 30+ years. Lately I've been using Suisun City store since my friend Larry ( N.Texas st store, one of thee best parts guy's ever!) moved out of state. I ordered a part that's not available in the bay area on Thursday, 8/24, and I was told it should be in the store by no later than Sunday morning, 8/27. Clearly the part I ordered (URB2) was more valuable to someone else, probably an employee, if not, certainly not for me, the REQUESTING customer. Today I'm kindly told they have no idea where my part is as it's not there and, another will be ordered today and be here by Thursday. Also, I will call you as sooon as it's in. At least I didn't have to pay in advance. What's that about you ask? Sold to a favorite someone else? , has never arrived?... ...2 days later... Low and behold Suisun City O'Riellys IS related to the Fairfield store. They called this morning,8/28! Beat their second deadline! Thanks! Still the best non-dealer parts store in Solano County.
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July 2023 by Kubas
Kevin and Bernie were awesome! Helpful with getting what I needed and even stayed to chit-chat with them for a bit. Wonderful employees! Will definitely come back to this location if I need anything in the future
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May 2023 by Mark Williamson
Very helpful, picked up windshield cleaner.
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May 2023 by Joey Strain
Great place to get all the stuff you need for your vehicle
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May 2023 by AARON M
They always have the parts I need
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January 2023 by Jamayka Walton
I came for a simple oil filter I told asked the older gentleman it was for my 09 Audi a4 he asked for more info that I did not know but I remembered we can look it up with my license plate and he cut me off and said he got it. I purchase it thinking it was correct. I checked before I left, it wasn’t. I grabbed the correct one, as I was grabbing it he offered options to a gentlemen of which oil filter he would like which he didn’t ask me I’m not sure why? I didn’t appreciate the terrible communication and lack of customer service I had.
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November 2022 by sean cunningham
Over priced and had to order parts Amazon is cheaper again
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November 2022 by Joe Trimble
Honestly only went because we were shopping right next to it. Otherwise I don't care too much for O'Reilly's
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September 2022 by Michael Johnston
Employees that work here are all ways amazing and helpful. Been going to this location for 10 years.
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August 2022 by Kay Ashford
Always super friendly, helpful staff at this particular location.
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June 2022 by Lamont J.
The customer service is horrible here. When a customer comes in and needs assistance why would you recommend that they go to another business? I came in to see if they would let me use a scan tool for an elderly couple having car troubles in the parking lot. Cernan the part time Grandfather told me to go to Autozone. I asked him can they help the people outside they said no. Without customers the business closes its doors for good. I can't believe that the old fashioned customer service is completely gone. I guess that's why the store only has three and a half stars on Yelp. Take more pride in your job or call in sick. Cernans excuse for not helping was he was busy with a customer. The customer was a family member of mine making a purchase. This place is a joke. I wouldn't recommend coming here at all. Just go to Autozone like Cernan said. The staff thought it was funny. Felt like I was in the twilight zone.
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May 2022 by Richard Kozma
My local automotive parts supply chain. If they don't have it, they can get it within 12-48 hours and 95% it's within the day. Love them and the staff.
