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December 2023 by Arsen Isakhanian
This is the worst company in the world that is not responsible for anything, if your package is lost, burn in hell!!!!
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December 2023 by Amanda Lifford
The line moved quickly and the woman who helped me (she had a very distinctive voice!) was extremely kind and helpful!10/10 post office experience (but beware of parking lot anger issues)
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December 2023 by Igor Saevets
An elderly woman with a hoarse voice helped a lot. It is also easy to send a parcel through the self-service kiosk on the right. The left kiosk does not measure the package size correctly.
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September 2023 by C. S.
I had no problem here & staff was friendly & helpful. It's a tiring job, I get it, & what I always do when approaching anyone at a customer service counter is start with a simple greeting followed by a sincere "And how you are doing today?"It goes a long way.
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August 2023 by Gal Pearl
I needed to send back stuff that I got. The only option that I had it’s through the USPS. I never been to the USPS before and .it was such an awful experienceI explained to the man that it was my first time there and he was so rude rolled his eyes didn’t explain what I need to do and how , and when I asked the same question twice he said I don’t know what do you want from me with anger.He made me feel really awful and lost. I didn’t expect it and wasn’t sure why he is not patience with a first timer .I know his name but just if the company care enough I would share with them to leave him a little respect at least.
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August 2023 by Travin Hardy
A parking lot that's smaller than my patience⭐️⭐️⭐️REAL PARKING LOT NEEDEDWelcome to a land where playing musical chairs with cars is an everyday sport! This place is as snug as a clown car at the circus. You're more likely to find a leprechaun at the end of a rainbow than an open parking spot here.With room for just a few vehicles, it's like a VIP club where the entrance criteria is apparently having a car small enough to park on a postage stamp. If you manage to secure a spot, you better cancel your appointments for the day. The "exit strategy" here is akin to the plot of a long and complicated movie - you're in for quite a ride. Pack your snacks, maybe a tent, and get ready for a prolonged stakeout.But don't let the mini parking saga deter you. Once you've completed the vehicular equivalent of an obstacle race, the rest of the experience is as smooth as butter sliding down a hot pancake. If parking lots were only an afterthought for you, then this place might just transform that notion, because here the parking lot is the main event. Bravo!
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August 2023 by Alexander Bara
Saturdays close at 4pm instead of 430. When I brought this up to them they told me times don’t matter “we close when we need to”.
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May 2023 by Sima Yan
Mahbub! Unhelpful, disrespectful, and unprofessional man. My sister and I kindly waited in line, approached the counter and were inquiring about stamps for wedding invitations. A lady so kind helped us by telling us to wait 15 minutes until her colleague, Mahbub get some for us from the back. Considering there was a long line to be fair, we respectfully waited. All of a sudden he turned to his colleague in front of us and everyone and said he is not willing to go back there for only for stamps. Never have I left any bad review nor witnessed such customer service. When we confronted him about his unfairness, he simply refused service and said he is not going to follow through with our request. This was humiliating and disrespectful. Not to mention these were specific stamps for wedding invitations. Good job Mahbub for your lack of work ethics. Maybe you should work somewhere where you feel less miserable. Don’t ever take it out on customers, especially kind ones.
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May 2023 by Amy S.
Mahbub! So unprofessional and lazy! I went in and waited in line just like everyone else to purchase some stamps. He refused to go to the back room to grab some stamps because he was lazy and did not want to provide customer service. Mahbub, here is an advice for you. Maybe try to work somewhere else where you don't need to speak to anyone because you have no customer service skills. The least you can do when being hired somewhere is your JOB!
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May 2023 by Sima P.
Lazy Mahbub! Unhelpful, disrespectful, and an unprofessional man. My sister and I kindly waited in line, approached the counter and were inquiring about stamps for wedding invitations. A lady so kind helped us by telling us to wait 15 minutes until her colleague, Mahbub get some for us from the back. Considering there was a long line to be fair, we respectfully waited. All of a sudden he turned to his colleague in front of us and everyone and said he is not willing to go back there for only for stamps. Never have I left any bad review nor witnessed such customer service. When we confronted him about his unfairness, he simply refused service and said he is not going to follow through with our request. This was humiliating and disrespectful. Not to mention these were specific stamps for wedding invitations. Good job Mahbub for your lack of work ethics. Maybe you should work somewhere where you feel less miserable. Don't ever take it out on customers, especially kind ones.
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March 2023 by Rehool Ahmed
Parking can be an issue. Ok customer service, but long line.
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March 2023 by Candace L.
I have zero complaints about this post office, now I need to knock on wood! I'm not a usual customer at a place like the post office but over the past two weeks, I've been in twice for stamps and mailing a package. The parking lot is small but I've managed to snag a spot or one directly across the street on Laurel. The line is typically 4-5 deep and the staff all seem very quick and efficient, which you have to appreciate.It was my first time mailing a flat rate priority item and they helped me me quickly with the perfect size padded envelope and showcased a level of patience with me that was admirable, as I filled out the label with the lengthy addy that I was shipping to.I want to say I highly recommend this post office but at the same time, if I'm going to keep coming here I surely don't want anyone else coming ;) if so, go at a different time than I am. The place is completely reasonable in the later afternoon hours.If you can love and appreciate a post office, this is surely the one - big kudos to the staff here who keep things moving like a well oiled machine. My lack of patience and tolerance for BS really thanks you for your level of competence.
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March 2023 by Ben R.
Great staff.I had mistakenly posted a package for return via the USPS. The staff kindly redirected me to their packing and shipping room.I was met by a gentleman that pulled out all stops to help me find the package. We were able to quickly communicate via hand written notes.Suffice to say I got my package back and appreciate the help I got.
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February 2023 by Tammy Pettigrew
Parcel drop was broken and when getting assistance, I was told “people pay $1000 to use this window and there’s a sign saying parcel drop is broken.” Literally no sign and getting belittled to simply drop off a package is a huge red flag. It’s been 8 hours and they still haven’t scanned my package in their system. It only says a label was created. I’m a small business owner worried that the woman’s attitude is compromising my shipping simply because I asked for help and didn’t have a $1k per month membership for this holy window. I’m in shock with how they run this location. Thank God for the kind janitor who assisted me. He was an angel.
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January 2023 by Mariah L.
I'm an apartment manager in Studio City and I can't rave enough about your mailman Carlton!! He is literally the best there is and always goes above and beyond to ensure our packages are delivered safely and neatly to the resident's doors and mailroom. Not only that but he always has the best attitude and my residents and myself enjoy catching him in the hallways to chat with him. Thank you for all that you guys do!!
