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December 2023 by Deborah D.
Where most ups stores are crowded, dirty and with uncivilized service--this family owned business is genuinely warm, friendly and very clean and organized. I've never encountered a line here either. It's also convenient with loading spaces out front and parking in back. I highly recommend them.
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October 2023 by Ashley L.
Super and organized. Tried to make sure that the notary was available when we needed since we had limited time and they gave us a time to come in but when we did, they had no idea when the notary would be back or where they were. We also tried calling 10 times an hour before we drove there but nobody picked up the phone apparently. Not very professional & will never be back. Get it together UPS store!!
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October 2023 by Brandon K.
I’ll keep it really brief & to the point. What I like about this place is their customer service. Everyone here, they will actually stop whatever they are doing if they see a customer, even the owner himself! Very nice staff there. Thank you for always being so helpful!
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August 2023 by Alpha Xo
Had a great experience at this store! The cashier Andy was sooo nice and helpful, I know the package I shipped out will be safe! I'll definitely use this store for all my shipping needs.
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August 2023 by Constance H.
Awesome staff - they are very helpful - and this location is always spotlessly clean and smells really nice. There is rarely a line and when there is a line it moves very quickly. I don't think I have ever had to wait more than 5 minutes here and I ship stuff from this location all the time.
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June 2023 by L. Schwartz
Great customer service here! They value your business and treat you like family! Will definitely be coming back here again and again and again! Highly recommended!!!Thank you so much for making me feel as a valuable customer!!!
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June 2023 by Roger S.
THIS location in Studio City on Ventura Blvd. near Coldwater Canyon and Laurel Canyon Blvd. is top rate. The resident agent Andy is super PROFESSIONAL, kind, attentive and helpful. I highly recommend their services. After being refused a package at a business location addressed to me, it was refreshing to be treated like a human being and with professionalism.
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April 2023 by Eric V.
This store refused packages that UPS redirected for in store pickup vs. home delivery for security reasons.Received an e-mail that the (4) packages were ready for pickup on 4/29/23. Stopped in today 4/30/23 to pick up and they first told me that the UPS driver refused to dop off. I called 1-800-PICK-UPS and they informed me that no, it was the store that refused the package. I went back and confronted the store owners - they said that if I had rented a private mailbox from them, they could have received the packages, however, since I wasn't a private client - they had to refuse the delivery because the mailbox people get priority. I filed a complaint with UPS and they are going to elevate the matter for corporate review and try to intercept the packages in Van Nuys so that I can pick up. I really wanted to like this place, being that it's a mom and pop shop that is raising their daughter in the back room.Previous experiences were also just as bad - their notary service is slower than molasses with zero actual knowledge of CA requirements.Another previous experience they returned a package after 3 days. Still trying to locate that package.And prior to that they lost a package that was valued at over $1K and I never filed a claim (tracking # for verification 1Z2V987V4220189053).3 STRIKES AND THEY'RE OUT!
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March 2023 by Meeshie R.
Very nice couple that runs this location who have memorized their local regulars that come in. Convenient for me that I can walk or drive and they remain open a little later.
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March 2023 by T M.
I arrived before the posted closing time on Saturday and they were closed early. No signage explaining why. I have much better experience at the UPS on Laurel Canyon / Riverside. Paid a meter and everything.
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January 2023 by L T.
Incredibly kind and helpful people. They make shipping anything really easy. They have a good attitude and friendly demeanors. I highly recommend using them for all of your UPS shipping and mail needs.
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January 2023 by Maryam Mottahedeh
I just visited the store to do a simple return and came across roadblocks from Amazon. Thanks to the friendly and helpful staff who helped me step by step to resolve my issue, I was able to finally ship out my package. From now on this is my UPS Store of choice.
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January 2023 by Violet Paley
Ben, Ella, and Carlos all so helpful. helped us get overnight to paris. will be using this particular UPS again. so friendly and kind!! good vibe
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January 2023 by KIRG
Probably the worst ups store I’ve been to. Customer service was handled terribly. Would recommended to take the extra minutes to go to a different UPS store.
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January 2023 by Liz Sanchez
Great store with great customer service, Carlos was very helpful and helped me get done what needed to be done with patients very attentive friendly recommend this place if you need to send out any packages will be coming back .
