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April 2024 by Mitchell P.
Clean store with good selection of pet products and friendly, knowledgeable, attentive service.
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February 2024 by Raegan N.
I took my little dog in for a teeth cleaning, and it went very smoothly. Destiny took care of her and she was literally done and under 15 minutes. I had called Destiny because my dog was a little lethargic afterwards and there was no anesthesia used but I never got a return phone call which was disappointing. Very quick and professional. The only thing I didn't like, was feeling obligated to tip when the procedure was so quick. I chose the lowest percentage tip on their screen, but it still took my total from $155 to $178. Will be back, but choose a lower tip option next time.
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January 2024 by Sonja W.
Best selection of top quality products for dog or cat. Knowledgeable and friendly staff. Support local small businesses.
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January 2024 by Angela C.
I love coming to Rusty's! I have never had any negative experiences and the staff are all so friendly and helpful! They have great selections for treats and food especially refrigerated food (which my dog loves) and lots of fun toys to choose from. I will continue to support this shop for as long as I can and cannot recommend it enough!
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December 2023 by Sara D.
awful complex terrible parking dont ever visit total disappointment of a business poor customer service
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December 2023 by Dana B.
Great pet store with great prices. Started to get our dog food here. The staff is very helpful and knowledgeable. Will continue to come here. We also get our dogs nails trimmed here.
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October 2023 by Cynthia S.
I love Rusty's, been going there for over 20 years. Guillermo and the rest of the guys are super helpful and knowledgeable. Twice in the past twenty years different companies have bought out the kibble I was feeding my dog rendering it inferior. They alerted me to this and suggested an alternate equally quality kibble. I really appreciated that! Plus its family owned. Support local businesses!
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October 2023 by Amber M.
Super friendly staff. Great selection. Good prices. I bring my dog here to get bath between grooms and for $40 it extends the time between $200 grooms by several weeks! 5 stars!
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October 2023 by Mike V.
A good spot but very pricey.
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October 2023 by Leli C.
Great place for all the best stuff. Nice employees. They groom on the spot, and have all the best stuff. Rather small store which doesn't make sense because they have a whole store next door that's being used as a storage or I guess the store stock. (it's much larger than the store they work out of) other than that I love this place.
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September 2023 by William W.
I pet sit for some friends and I come in to pick up food and supplies all the time, over 10 years. ALWAYS helpful! ALWAYS Friendly! ALWAYS offer to help with heavy items. I really have a hard time believing any of the stories of rude service. I guess anyone can have an off day but I have yet to see it. I had the honor years ago of meeting Rusty Jr too! No one can be in a bad mood after meeting him. Thank you for the years of good old fashioned customer service and fair prices.
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September 2023 by C T
Came in looking for a specific brand of food that is not at some pet supply places. They had it and to my surprise, they had it on sale too. Score! Their customer service was great and they answered my questions about grooming services as well. I am loyal to a nearby "pet boutique" but will be returning to Rusty's too. I was pleasantly surprised at how big their who operation really is.
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August 2023 by Cheynoa M.
If only I could give NO STARS I would. This is gonna be long but I want you to know the whole story. Been coming here for years to get my fur babes groomed (including my cats but not for a while cause it got be too much for them there (please know this was only once in a while, especially if their claws were too long) and buy them goodies. So the last time I was there to get the doggado groomed I noticed a lot of dogs seriously barking like they were under stress, coming from the grooming area when we arrived. I walk in with my pup and asked if they are really busy? Thinking maybe that's why it's louder than usual. The guy at the counter said no, it's not too bad and I proceeded to check my pup in. Thinking I'm all set, we start walking over to the grooming area across the parking lot to meet the groomer. My dog stops to browse the treats, I let him shop for his own when we're there usually. Please know my dog is older and does walk slow but is totally capable of walking and fine while getting groomed. As we approach the groomer waiting for us at the door (who I've never seen there before), he stops us and says he's "TOO OLD" for them to groom and they have HAD incidents with senior dogs before. Completely shocked I said you guys groom him all the time and we were just here a few weeks ago with no problem. He replied that he would to check wIth the front desk. I said ok and followed him in the store. Keep in mind that front desk had just seen my dog when we checked in and all was gravy. I was then told that yes, he was too old and they couldn't do it. He also then mentions that they've NEVER had an incident but don't want anything to happen. So which is it, have they had incidences before or not? I questioned who was lying cause their stories weren't matching. My dog and I left the store and as I was pulling away I flipped the groomer off. I know this was wrong but I'm being open and honest. I was upset and got defensive over my dog. I returned a few minutes later, walked in and said to the guy at the front that I wanted them to delete my information as I will not be returning. He said he would do it later so I repeated myself and then he got mad and said he would but not right now, don't tell him what to do and leave the store! I said I will leave but I want you to delete my info. He didn't and who knows if he did "later", I don't really care at this point. As I was driving away I flipped the groomer off again and mouthed FU (I know I know). The groomer then flippeed me back off several times while yelling FU back. Now mind you he was the only one that saw me but there were customers in the store that could clearly see and hear him. This was completely unprofessional. My dog was age discriminated by this groomer. How would the owner feel if Rusty was discriminated against for his age and was told no, we can't service or care for your dog because of his age. Not to trilled I'm sure. I then went down the street to Sam's GreenPaw (see review, if you'd like) with my dog. I explained to the very friendly gentleman what just happened and asked if they had a concern with his age. The answer was NO and they'd be happy to book an appointment for the very next morning since they were booked for the day. Note: their prices are about the same if not slightly cheaper and they include ear cleaning and a little more during the bath and care time. I really hope these people at Rusty's stop discriminating older fur babes, not lie to customers and get their sh*t together or just close down for not treating customers and animals as they should be treated...
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August 2023 by Sky B.
Love this shop & groomer! Great healthy dog food & treats. Convenient, quality, affordable grooming & nail trimming!
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August 2023 by Gareth D.
My first time in and Guillermo was such an amazing help-- and right when they opened too haha. A great local, family owned business that supports small and locally owned pet products!
