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February 2024 by Samantha Marino
I went in for a pillow but they were out of stock. The store manager, Ron, went above and beyond by driving to another store to get it for me. I was able to get the pillow from him at my local store the very next day. I had a great experience and would recommend this store to anyone!
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December 2023 by Nicolette Sadeghan
Purchased a chair with Ron and not only was the service amazing but the chairs they have have been life savers. Would highly recommend shopping at this location.
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October 2023 by Evelyn Badalian
Got a great product with great customer service. Ron worked with us and gave us exactly what we wanted. Thank you Ron!
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September 2023 by Stuart Grant
I purchased an office chair from Relax the Back over 15 years ago. When an arm on the chair broke, I went back to the Studio City store to find out how to buy a replacement part. The store manager Ron found some parts they had in storage and did the repair for me at no charge! I rarely see this level of customer support. In addition, I was looking at massage chairs. Ron was extremely knowledgeable about the differences in features found in their wide selection. These guys are really good at what they do and they support their customers.
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August 2023 by Randie K.
The recliner chair from RELAX THE BACK with massage features is the daily happy place my 99 year old father restores his mind and body. When he moved to assisted living, the massage remote was compromised. Thanks to the excellent customer care from Ron E. he was able to rectify the situation in record time. Thank you, thank you!!We're happy customers!!
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August 2023 by Jorge R.
I bought an X-Chair about 5 years ago from Relax the Back in Studio City & it's been a heaven sent for comfort & movability. I had a issue with one of the pieces wearing down from usage on the chair & needed to have it checked out, I brought it in & met Mr. Ron ERB ( Store Manager) & without asking about receipts or warranties he quickly took it upon himself to make all the proper adjustments necessary on my chair that were needed & explained patiently what I didn't do when I got it. Ron went above & beyond on what Customer Service should be but rarely exist after the sale. He's made me a customer for life & I'll be returning for future purchases with him & cannot with words complement his care & regard for me & my X-Chair. (I almost forgot everything he did was FREE of Charge) try that at Roche Bobois or Modani?? Foogettaboouttit!!
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August 2023 by Janna Frans
If you want personalized customer care, go and see Ron. Super professional, very knowledgeable in every product on the floor.Will help you with any problem you might have AFTER the purchase.Deserves the highest praise.
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May 2023 by Jesse H
This place is great! The showroom is not that big, but It’s Relax The Back, so it has the products you’re going there for, but what makes this place truly special is Ron, the manager. He goes above and beyond and offers a level of friendly customer service that you’d expect only from a small town vendor on main street that you’ve know your whole life. Leaps and bounds over any level of service and support that you’d expect from a chain store on Ventura! I’ll be a customer for life, as long as Ron’s there, at least!
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April 2023 by Derek D.
Over the years I have been to few different Relax The Back locations. However my recent experience at the Ventura Blvd. location was really positive. So positive that I'm actually writing a review which I do not do often. I was just there to buy a pillow which is not even a very big purchase but... Ron and Jared must've pulled almost every pillow they had from the shelves letting me try each one just to be sure I got the best fit for me. Incredibly friendly and helpful. If you need something from this store... you should definitely go to this location.
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February 2023 by Adam Astral
amazing people and even better service.had a lot of back pain and was looking online for a good chair and was suggested to goto relax the back to see what they have. well with the help of Ron i found the perfect chair and am on the way ot not having any back pain.
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January 2023 by George Lombard
The manager, Ron Erb, was extremely helpful in helping me select the right foam roller for my situation. The store is well stocked and has a large number of devices to help with relieving back pain. My thanks to Ron for his invaluable help in helping me select the right product, much appreciated!
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December 2022 by Vision Board
Ron, the manager, helped me with a tempur pedic bed. He is very knowledgeable and is very thorough with any questions or concerns being addressed. Great experience with this store and all employees involved! Thank you!
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November 2022 by Matthew Dinnerman
I rarely leave reviews but this business deserves one. Ron Erb is the Manager at the Studio City location as is one of the most caring and knowledgable experts on back support and chairs I have ever met. He educated me, shared invaluable knowledge and never once pushed me for a sale. He also took his valuable to help me fix my Life Form chair. I am so grateful to Ron and the excellent service he gave me. Highly recommend this business!
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March 2022 by Shirley Lester O'Connor
Go see Tanya!! She is the best!!
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February 2022 by Tab E.
I went in to find a new pillow to replace a pillow I had bought at a big box store that no longer carries the pillow I like and have changed their store so drastically, I doubt I will ever go back. Miss Tanya was very knowledgeable, informed, professional and understood exactly what I was looking for. We tried a few different pillows and we settled on one that was very similar to the pillow I was looking for. Then she went the extra mile and found the exact pillow I have online at another mattress store. I will be going to check that pillow out. You can be assured if that pillow isn't what I want, I will be going to Relax the Back and Miss Tanya and get the pillow she and I discussed. I defiantly recommend Relax the back in Studio City and Miss Tanya to help you with all your mattress, pillow, and other comfort needs.