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June 2024 by KNashtunes
I went to pick up some medication for my husband tonight and the pharmacist and assistant were genuinely worried and asked if he was ok. I gotta say, it’s so rare to see a pharmacy especially a chain where the staff actually knows and cares about their clients. ❤️.
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May 2024 by Sandra Murray
This pharmacy really takes care of its customers. The pharmacists and staff are kind and caring and always go the extra distance to help manage prescription costs. They also coordinate with my doctors and insurance company to make sure that I am receiving the correct drug at the right dosage. Although this Ralphs Pharmacy is part of a big chain it feels more like a community shop.
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November 2023 by Noelle R.
The cashiers here are petty, rude, inconsiderate, and discriminatory. I was a regular here before the disrespect I experienced today and will be shopping elsewhere from now on. I understand that it may be a sad existence to spend one's life as a check-out peasant, but that's no excuse to make other people's experience distressing. If it weren't for the locals that shop here, you wouldn't have a job.
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August 2023 by Mill M.
In the deli section, an employee named Rosie or Rosarita, was EXTREMELY rude to me. Reprimanded me 3 times for absolutely no reason. Said I was too close to the glass (what?), too close to the food (huh?). She wasn't even the employee helping me!I am an adult and even had my daughter with me. My 8 year old was even asking me why the lady was being so rude to me. The manager came over, he was clearly listening, and was so sweet and apologetic and offered my daughter a treat for seeing how horribly we were being treated. Won't be going back to this location ever again.
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August 2023 by Danny K.
This is by far my favorite Ralph's. I can almost always get parking, their selection of organic and vegan foods is constantly expanding, and the produce manager is friendly and knowledgeable. That said, I recently bought an organic watermelon and two organic eggplants which looked fine but were rotten on the inside and inedible. I returned to the store without the rotten food. Not only did they refund my purchase, but I got phone calls from the store manager and the regional manager to check to see if I was satisfied with the response to my complaint. I was honestly blown away by the attention to a relatively small problem. I avoid the magnolia avenue store because of the local homeless population that unfortunately spills into the store and actively panhandles in the aisles until they're asked to leave, making the shopping experience less than ideal, and the new store on Ventura in Sherman oaks is laid out in a way that I find annoying and counter intuitive, with like items spread halfway across the store for reasons I can't fathom. Nope. This is my store.
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August 2023 by Lilly F.
I wanted to compliment the Bakery staff at the Ralph's in Studio City on Ventura Blvd. at Coldwater Canyon Drive. In June 2023, I ordered 5 dozen chocolate cupcakes with 5 various colors of butter cream frosting for my grandson's 6th birthday party. The bakery supervisor took my order & was very professional. The 54 parents at the party raved how delicious & moist the cupcakes were. One parent even said that it tasted better than Susie Cakes! I later informed the bakery supervisor of the parents' comments, & thanked him for contributing to the party's success.
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June 2023 by Sam T.
Very nice, helpful staff, and good selection of items and products. More peaceful ambiance than many other Ralphs locations.
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May 2023 by Nicole S.
It was my first time at this Ralph's and it was disappointing to see they didn't have many things I was looking for this Memorial Day weekend. They didn't have fresh garlic, fruits, and dressings. The people here were nice, but I didn't like that things weren't very organized as other Ralph locations and it was frustrating. Also the ambiance isn't the best as there are cameras everywhere! There's literally 20 cameras going down the checkout lines which leads me to believe there's a lot of theft here. That didn't make me feel like the customers coming in are very safe. Probably won't go here often, just for emergencies.
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February 2023 by Jessica R.
Good location .King crab is perfect!Very nice stuff, I buy produce every week, everything is fresh.Thank you!
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January 2023 by Courtney S.
I don't know why when these workers see you with a cart full of groceries, knowing you're about to spend over $200 at their store because they can see your cart is full but still treat you rudely. Today they sold me beef jerky that expired TWO years ago! I tried calling to let someone know as there's a bunch more left on their shelf but their phone system makes it impossible to get through to anyone. I should have known better and kept an eye out. Not the first time I've bought expired product here.
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November 2022 by Mat P.
I stopped in to pick up some canned food for donation purposes. The store was very busy, seeing as it is the day before Thanksgiving. However, it was orderly, the shelves were all well stocked. Also, the lines, although long, were handled efficiently and in a fast and friendly manner. My cashier, Fatemah was great. Thank you everyone.
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November 2022 by Greg
What I appreciate about this pharmacy is the team’s personal service and genuine desire to help their patients. Sure, everyone has challenging days from time to time, but the people at this pharmacy always come through.
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September 2022 by Phoebe L.
Can't say enough good things about this location, especially the manager, Raul! Thank you for the awesome customer service!!
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August 2022 by K B.
I stopped by this Ralph's today in the morning to get a few things. The cashier obviously has a problem with white pregnant women because she didn't greet me, didn't ask for my Ralph's card, and didn't tell me the total. And right before ringing me up, she was all nice and sweet to this black gentleman AND she was nice to the woman behind me. What's wrong with this cashier? Her name is Fatema. Managers, please pay attention to how you train your staff. Fatema gave me the worst customer service ever.
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August 2022 by Michael Moran
RX's filled fast and efficiently.
