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August 2024 by Andy Siegel
Do not trust this bank, at least not the Studio City Branch.
I'm sad to report that I can no longer trust the Chase Bank in Studio City. After years of having my money there, I have been ripped off ($40.00; not a large amount) by multiple people at the branch telling me there is no fee for a currency exchange.
It turns out that either there is a fee (the Manager, Michelle Rivas, says there is, but it's hidden) or as the escalation department (a very nice man named Abdul) says there is no fee, in which case the tellers just stole $40.00.
Either way, Michelle Rivas and the gang at the branch should probably not be trusted.
Sorry if I spelled your name incorrectly, Ms. Rivas.
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July 2024 by Sah Nah
Average customer service, the young lady teller would be good in the bar service, almost no eye contact, asked a question while looking at customer next to me, then throw the envelope front of me qu
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July 2024 by Ros Gentle
useless customer service . can never get anyone on the phone for questions that cannot be answered through their website.....
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April 2024 by Raiza
Refuse to answer their phone.
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February 2024 by Sarah Stallman
Came in to open a business checking account. We worked with Melissa, who was fantastic. Friendly, knowledgeable, and answered all of our questions. One of the managers, Jimmy, also stopped by to help with some other questions we had. Great first impression from this branch.
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October 2023 by Yan Vik
Actually really love Chase, but this one is super slow feels like no one is working
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October 2023 by Rikki Nelson
I worked with Ethan (personal banker) and Daniel (teller) today when I opened my new account. There was a short wait even with an appointment but they were both worked to get me out of there quickly. They were extremely helpful and friendly.
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September 2023 by Rosemary Peek
Rude ! Rude ! Rude !Don't care about customer specially the Manager .
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August 2023 by Dima Tabbaa
Zero stars- Very incompetent staff- had to come 4 times to open an account because every time I went there they are remembering a new requirement- seems these people do not know their own policies. The supervisor was rude and left while we were discussing the situation. I went to another bank with the same documents and got an account in 15 minutes !!
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June 2023 by Kat C.
This bank mailed my credit card to the wrong address and said person used it for over 10 years and was paying and i never got any statements and never knew this happening until they defaulted. My baker at wells ran my credit report and saw that i had an almost $9,000.00 charge off so i went to chase and paid it. I took said person and chase to small claims and chase must be contributing big time to our local politicians, because they're bulletproof when it comes to culpability. I was given a judgment against said person and put a lien they're house. Chase bank is the worst.
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May 2023 by Dina M.
Mercy, one of the branch managers, is a godsend. I have been working on locating my safe deposit box for two years. I went to several other branches and either no one knew what to do or they just didn't want to help. Thanks to Mercy, I have my stuff back.
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May 2023 by R S.
The employees at this branch are trying their hardest not to work. Zero customer service.
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October 2022 by renee c.
What a wonderful experience today with one of Chases newest personal bankers Ethan Peterson ! Friendly, knowledgeable and patient. He made closing my account and opening a new CD at Chase easy and pleasant with his warm personality thank you Chase I love my branch here in studio city.
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September 2022 by ALEX LANSKY
I was arriving to bank for international wire transfer. Nobody in line, waited 30 minutes. Ask manager, manager out of his office. Monday 09.19.2022 at 10:35. Three clerks sited in their booth and do nothing.
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September 2022 by Alexander V.
This Chase Bank branch is in my opinion is one of the best in an industry.Truly very professional, customer oriented, efficient and very knowledgeable stuff. And branch manager - Michele is the industry one of the best banking manager and highly efficient and best branch executive.
