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October 2024 by Julie Mcintire
Someone should talk to Cynthia, the girl that has answered the phone today, about customer service skills.. I called to ask a question but after being put on hold for over five minutes, having to call back just to get help, and being dealt with with a low-key attitude, I decided to just cancel the appointment. It would be nice to have a pleasurable experience when you call instead of what I dealt with. I even asked her her name and she hung up before she answered me, but I’m 99% sure she heard the question. I had to call back and hear her say her name so I knew who I was speaking with. Not only are they supposed to be dealing with my fur baby, but This situation is too costly to be dealing with this type of behavior.
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August 2024 by Yessenia Navarro
I normally do not like to leave negative reviews, but after my encounter with this clinic this is a well deserved review. I took my dog to get reseen for her allergy issues. When I got there for the visit, they did my dog’s exam in the back which I thought was pretty weird because usually exams are done in the room with the owner but whatever no big deal. What made me really upset is that they performed two procedure on my dog without my knowledge or consent. I was told about the procedures after they were done. I have a right to know what is being done to my dog and I have a right to choose if I want those procedures even performed. If they would of just presented me with their plan of care this whole situation could have been avoided. I ended up having to pay for those procedures and I was really upset that I requested a refund because I never consented to those procedures. After going back and fourth of me being upset the owner Dr. Werner gave me my money back but proceeded to become an immature individual and told his staff to ask where I would want my records sent to because he was no longer going to see my dog as a patient. It is so unfortunate that he does not have any respect for his clients and at this point only cares about the money and not his patients. It’s sad to see that this facility cannot own up to their wrongdoing and make it right with their clients because at the end of the day without the clients he wouldn’t have a business. I am very happy that I will not be taking my dog to this clinic because I don’t want my animals to be seen by a clinic who has no respect for their clients or their patients. Please do your research before choosing a clinic for your beloved animals.
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August 2024 by Erin D.
Don't book with Dr Werner. Save your time & money. Go literally anywhere else. There are quite a few things I could say about this office and the way that they operate. But let's just focus on today when I reached a "final straw" moment. I came in for a scheduled skin biopsy, which no one from the office told me my dog needed to be fasting for. When I arrived I thought that maybe I should ask if she would be going under some kind of anesthesia and they said, yes and they needed to discuss with Dr Werner. At this point Dr Werner decided the biopsy was not needed and wanted to discuss this with me to change the plan. He tells me he wants to change her medication instead? I say ok and check out at the front desk. I asked for an itemized receipt because they tell me my total is almost 300.00 (almost the same cost of the biopsy). I'm shocked. They're charging me for an office visit for the 5 minutes of Dr Werner changing the plan and telling me. I ask the front desk why I'm being charged for a visit when this wasn't a visit. If the doctor wants to change the plan that's fine but I shouldn't be charged for him simply telling the new plan. She asked the doctor if they could waive the fee considering the fact this was not an office visit. He said no. That's how Dr Werner operates. Oh, also, on their paperwork it says "call if you have any questions." But every time I called and had a question when his recommended treatment plans weren't working the front desk will tell you "Dr Warner doesn't do telehealth." So just know your questions and concerns are considered telehealth. This is only a fraction of the concerns I've had with this office. I've spent thousands of dollars here and still no result. Save your money and go elsewhere where they treat their clients with respect.
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July 2024 by Brian Collier
Perfect for our pup!
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July 2024 by Dalia G.
Dr. Oldenhoff is the worst pet dermatologist I have ever seen. My dog suddenly lost a ton of hair, had huge open wounds and was in horrible pain. I had taken him to his vet and urgent care within a few days and called every vet within a 20 miles radius and was able to get in to see Dr. Oldenhoff. The vet assistant asked me some questions and took my poor guy to the back. The Dr came in and said my dog has an auto-immune disorder that is controlled by prednisone but would still need to do a biopsy. I asked if it could be right then and there and he said no. He was going on vacation that night and told me to wait until he is oozing pus and for him to get back from his trip. I asked for more prednisone (I had a few days left from urgent care) and he said no. The appt was 15 minutes, I didn't even see him look at my dog once and I was charged almost $500. My poor dog was in such miserable pain we ended up going to another urgent care that night to get stronger pain meds - they recommended seeing another dermatologist which is impossible to schedule quickly. Anyway, we had to put my poor baby to sleep over this because he was in such miserable pain. I am SICK to my stomach wondering if this is something that could have been fixed with medicine. If I had seen a Dr who actually gave a crap and cared about my dog more than his trip - my dog would still be alive! Shame on Dr Oldenhoff and shame on Animal Dermatology Center for employing a Dr with such horrible bedside manner.
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May 2024 by Burda
I had a senior cat that I took here 4 years ago and her skin condition was resolved. Fast forward to this year, I take 6 year old Lulu in because she has dermatology issues. This is the only vet I literally trust with my cat. ?
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May 2024 by Stanislava Dobreva
Completely useless and a waste of $400 for one visit. We took a our dog in to see a dermatologist for suspected autoimmune disease and DLE. They did not provide any value or information, everything they said was literally information that we found on google for free, extremely generic and we left with no clear understanding of how to address the potential autoimmune disease. Nothing was tested, they charged us $75 to remove a bandage, literally that was all; Dr. Oldenhoff literally said in his own words "we are just going to remove the Band-Aid to check it" referring to a sebaceous cyst that was already drained and pretty much healed. Honestly, save your money and go elsewhere. This practice, just like almost every other one in LA only cares about the money and clearly has no knowledge or desire to help pets.
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May 2024 by Vasilisa Lukashina
Dr Werner is basically a vet dr House. After spending thousands of dollars on my cat’s medical bills I finally found dr Werner. He is everything you hope for if you are feeling helpless about your pets allergy. He truly does care about his patients. 10/10!
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March 2024 by D. K
During my phone call to inquire about services at the Vet dermatologist's office, I was met with unprofessional behavior. The receptionist at the front desk abruptly hung up on me today at 3:55 PM. This type of customer service is disappointing and reflects poorly on the practice. As a note to the owner, it's essential to ensure that all staff represent the clinic in a professional manner. I hope this feedback is taken seriously for the benefit of future clients.
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March 2024 by Grasshopper Kane
Expensive but friendly service.....
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March 2024 by Declined Name
Excellent pet care with caring staff
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March 2024 by Virginia I.
We saw Dr. Werner for about a year for our dog's environmental allergies. He helped us figure out the best medication for her and always made sure she was getting the best care for her allergies. We tried immunotherapy, atopica, and apoquel. We appreciate that he worked with us to figure out how to best help her with the knowledge we had about her allergies. He and the front desk staff (Cynthia and Bonnie in particular) were always kind and friendly with our girl which made her happy to be there which is no easy feat. Dr. Werner was also the vet that helped us figure out what was going on with our girl when her health declined with what we thought was a hystiocytoma. He was very gentle and careful with her and that truly makes all the difference when your dog is ill. I'm a type A mom so I had ALL the questions and follow up questions and he always answered them. Beyond Dr.Werner's care we always appreciated Bonnie's kindness - in person and on the phone. Once we got a cancer diagnosis, she asked to be kept updated about our girl even though we weren't actively working with Dr. Werner due to the new diagnosis. She spoke with me and gave me guidance and promised to keep dr.Werner updated. She also always made sure to reach out to vets when in need of records which always helped because not all vet offices are always on top of that. She is truly a one of a kind person that went above and beyond and that's not easy to find in veterinary medicine especially since she works the front desk and didn't have to spend that time speaking with me. The only thing I wish had been different was how they informed us that her cytology report was positive for cancer. I got a call on a Monday morning from a man, maybe a lab tech (I believe his name was Chris but I'm not sure - we'd never spoken before) and he just said "the report came back consistent with cancer, dr. Werner suggests contacting an oncologist". Normally for a call about results I'm used to a doctor informing me, not some random guy I've literally never spoken to. It was also heartbreaking news and to have it delivered so straightforward without any consolation (no "I'm sorry" "I know this is hard" etc) was a bit jarring. But I don't want this to reflect on the center as a whole because they were always good to her and truly gave the best care we could hope for with her allergies. Would definitely recommend.
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March 2024 by Leesa Baraz
I would give Dr. Werner, Bonnie and all the staff one million stars if I could. Everyone was just so helpful. I highly recommend them. My (baby) dog Finnley is perfect now!
Thank you so much!
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March 2024 by Matt Krupka
This place only cares about money. I’ve taken my dog a few times and they just give an antibiotic, they don’t solve the problem. Recently I kissed an appt because of the flu and the charged me $100 because it wa spews than 24 hours and that’s “policy”. Tried to ask for a one time grace period because I was sick and the doctor said no. Just cared about getting more money.
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February 2024 by Natalie N.
Friendly staff, knowledgeable doctor, prompt service, clean facility. When you're at your wit's end because your pet just won't stop scratching or chewing themselves, this is where you go. It's great that the doctor knows and appreciates that. I went with concerns about 3 itchy kitties, and now I'm down to 1. I'd rather 0, but we're still working on it, and this is still a vast improvement. I feel like we're on the right track instead of playing more of a guessing game as we were with her regular vet. Two minor complaints which were small mistakes both already fixed- they mixed up the antibiotics with the flea preventative, thinking I was supposed to go home with 4 bottles of Amoxidrops instead of 4 tubes of Bravecto. And they got me confused with another client with the same last name and added my pet to their client account. Ultimately both mistakes were caught, fixed, and resulted in no real consequence.
