On hold for the pharmacy for twenty minutes, and then I was hung up on. Tried calling back, and back on hold for thirty minutes. This place is severely understaffed, management really needs to hire more people in their pharmacy department.
February 2023
Horrible customer service in the pharmacy department, had me on hold over an hour. Came in and was told medication would be ready in 30 mins and still not ready, was told to wait another 30-45 mins.
February 2023
Service has really picked up! Again, the staff at March Lane have been gracious and helpful. The scale of the Walgreens organization just makes the Rx experience slow and painful at times. When I stand in line I do observe staff being as tolerant and helpful as they can be under the circumstances.