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February 2024 by Irene Guillermo
Terrible customer service but they move fast haha
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September 2023 by naomi raynor
If I could give 0 stars I would! This company constantly sends wrong supplies, they don’t return phone calls in a timely matter and my daughter went WEEKS without medical supplies because this company is in competent. They don’t ship on time and are constantly back ordered with supplies. DO NOT USE THEM.
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September 2023 by K B
Do NOT call this location if you want help with anything. They people who answer the phone are terrible and unprofessional. Sophia specifically. I can't Believe they are allowed to talk to people the way they do.if I could Gove 0 stars I would
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May 2023 by Jennifer Weitz
If I could give negative stars I would. This is the worst medical supply company take your business elsewhere. I have a disabled child who is incontinent. I have been calling them for almost a yr because he has outgrown the largest diaper size and needs pullups. You always get voicemails and no one ever calls you back. I FINALLY got a call back today after threatening to have my lawyer call if they didnt call me and they finally switched his diapers that dont fit to pull ups but because THEY dont return calls and because THEY delivered the wrong ones to me again today, he has to wait another month to get them. Horrible customer service. Do not care about the people they are providing important services for.
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May 2023 by C Dee
The staff is nice to speak with. But overall the operation is run poorly and basically they are incompetent.
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February 2023 by Cynthia Ngoun
Poor customer service, lack of communication. Never initiate contact with patients. Phone system is horrible.
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December 2022 by Pete Hodge
Don't have any answers for you when they call you. When you call them you can never get thru, so when you drive down there in person MAJOR ATTITUDE! Take your business elsewhere and tell your insurance to find a different provider.
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December 2022 by Edna Contreras
They just don't have their act together!!! They state that sent supplies via on track yet we never get the supplies. You call their phone number always unable to get through...
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October 2022 by Joyce Lee
This is the most terrible service. They make so many mistakes on orders and it takes months to get your order and it's always wrong. Their oxygen machine are very noisy that you cannot sleep with it on. They never answer the phones and when they do they are very rude and unprofessional and have no knowledge of their products. Please if you can go somewhere else run them. HORRIBLE! HORRIBLE!
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September 2022 by Karla Casillas
Definitely it is a challenge to get a hold of them one month calling to get my 6 mo supplies for c pap and nobody answers or calls back, if they do they are very rude.
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September 2022 by Kenneth Furtado
I started C Pap service with Western Drug in January 2022 after being with Apria for the prior 5 yrs. and have found them to be a huge improvment over Apria . Adena in the customer service dept. is a very proffessional , competent and responsible person and always gets me my supplies on time . i am very pleased with Western Drug and Medical Supply Stockton Ca. Branch .
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March 2022 by Chema J.M. Medina
Has anyone been able to successfully get a hold of them? I have been trying for weeks to order my grandma her colostomy items but they won't answer or call back. Is this business even a legit operation? Why do insurers work with this place?
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March 2022 by MsFleur DeLis
Would definitely give zero stars if I could. This is now the second order that my doctor sent in over three weeks ago. There was never a call with a message of the status my nurse from my doctor‘s office called and checked that they received the fax. My home health nurse called couldn’t get through line was busy. I called stayed on hold for an extended period of time then the call is dropped. Called again one person answered the phone stated they were transferring me to customer service but instead it just went to voicemail. Medical supplies are a very important item. It is scandalous for a company to operate this way.
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March 2022 by Christopher Mattes
I ordered a Phillips CPAP Machine through western drug took forever for them to deliver it then within a week the device was recalled and they will not replace the device and are still billing my insurance absolute terrible customer service
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July 2021 by Jessica Leanne
I would give 0 stars if possible. I have spent so many hours this month trying to reorder my newborn’s feeding tube supplies. after speaking to so many rude people i finally got someone nice but she never sent my supplies. a week later i called again and someone finally sent them. they were the wrong things. I called again and they said they couldn’t help me and gave a different phone number. when i called that number she gave me a different phone number again. so i finally get a hold of someone at this new number only to be put on hold for 30 minutes. some guy picks up and finally i get to talk to someone that seems like they know what they are doing. he says it’s a system issue and they will get the supplies out to me. they don’t come. i call back and get told he will call me back. never does. i call again and he lied and said he had been trying to call me. he finally sent the supplies and i had him confirm 3 times what was being sent. I GET 1 THING AND NOT THE OTHER. so i call again and he says he doesn’t see the item prescribed to her. puts me on hold another 30 minutes. comes back and says he found it and is sending it. only 5/30 were sent and they are incompatible with her feeding tube and not what we had received before. now no one will answer the phone and apparently their system has been down since friday. HOW ARE THESE PEOPLE ALLOWED TO BE SO INCOMPETENT. PEOPLE NEED THESE SUPPLIESsorry i’m very frustrated. i’ve had to fork over hundreds of dollars to amazon because these people can’t do their job.
