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January 2024 by Richard Scott
Our first visit was outstanding! Dr. Tracy shared a love of felines that matches our own. We felt at home with a vet who treated our sick kitty as if she were her own. After only one visit, our Koko is feeling much better. More importantly, the folks at Ventian scheduled us for an appt quickly, where our vet of 10 years left us in the lurch! Furthermore, Dr. Tracy was genuinely concerned with keeping us within our budget. We are now are member of the Ventian family!
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December 2023 by Jeffrey Fisher
This is based on my last two experiences with them.We brought our aging puppy there to put her down after a long fight with cancer. It was a hard decision and we finally decided it was time. They put us in a room and made us wait so long our dog was getting antsy and started barking up a storm making our decision that much harder. It was about an hour and a half they made us wait. We enjoyed the extra time with our dog but we're very off put by the experience.They also never called us to let us know our dogs ashes and arrived until months later.Today we went back with our other dog who needed updated shots and again we were waiting a solid 45 minutes after our appointment time to be seen. We ended up leaving with no doctor ever coming to see us as we had other things scheduled.Now I understand emergencies do happen but the front room has about 4 vet techs standing around who could have updated us after an hour wait in a small room and no updates.This leads me to believe they don't care for their customers time and I will not be using them again.If you value your time and want equal respect from a business I'd look elsewhere for your vet needs.
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December 2023 by Cris Shuldberg
Dr tracy is wonderful but there prices are high
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November 2023 by Lena Castillo
They are taking really good care of our rescue kitten. They are wonderful.
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October 2023 by Jill Cabantac
They saved my dogs life. Great service and very friendly staff.I live in the bay area and the vet hospitals here cost $$$ a lot especially for a surgery.My dog had a bladder stone and has had two obstruction. the only option was to perform surgery, which we could not afford at our bay area vet.I thankfully reached out to my friend Sam who works at Venetian Pet Hospital for advice and she was able to schedule my dog Jack for a surgery within a week. And the cost was 5 times less than what my vet in the bay area would charge. Total for his surgery was $2300, as opposed to the bay area was $8000-$10000. Dr. Tracey did all the xray, check up and surgery with in a day and succesfully took out all his bladder stones.I am so grateful for the venetian team. I will definitely come back to them for future check ups. It is worth the drive.Jack is finally home, resting and recovering from surgery!THANK YOU AGAIN VERY MUCH VENETIAN PET HOSPITAL!
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October 2023 by Jessica Farris
I cannot say enough positive comments about this clinic. Everything from the initial call to the discharge of my pet was 10 stars. I had gone to another vet in town. It was the worst experience from being grossly overcharged to the office staff. This hospital was recommended by my sister in law, and they are phenomenal. The vet tech was so great, and the vet was also amazing. I absolutely felt like they had my pets best interest and did not feel like I was being taken to the cleaners. I am so happy that I have found my pet a trustworthy vet clinic. I honestly cannot believe they don't have 5 stars.
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September 2023 by Al beback
My dog Diesel has been a patient here for a couple years now, and I've been pretty satisfied with Dr. Fox, but he was always booked a month out, and that part I didn't like at all. Dr. Fox recently retired, Dr. Pietro Catini was his new doctor. To my surprise I was able to get an appointment the very "next" day???Some history:Diesel has been having trouble urinating the past couple years and could only manage to drip when urinating. Dr. Fox prescribed Prazosin and Carproven, and it has helped substantially. Although recently his condition has gotten worse, and he's back to just a drip while urinating. Diesel is being seen by a specialist for his condition at VCA veterinary hospital in Sacramento, he's had multiple ultrasounds, Xrays, blood work, urine cultures, an Endoscopy up his urethra, and also neutered, so far no one knows whats causing it? But I had to do something, I could see my dog struggling trying to urinate dozens of times throughout the day and night, to only pass a few ounces, and I know my dog is suffering, so I doubled his dosage which seemed the only logical solution and it has made a difference. But he's running out of his medicine, and now I need his prescription doubled to continue this treatment. Dr. Catini needs to approve of his new prescription.Appointment day:When I brought Diesel in to see Dr. Pietro Catini, I told him what has transpired in recent months and that I need him to ok the increase in meds with the pharmacy to help alleviate his urinating problem.Dr. Catini, refused and wanted to take him off his current meds because it was toxic to his liver, and instead use something similar to Omega 3 oils! Yes, this would be much less toxic to his liver but it would not help his urinating problem, which should be his main focus. I explained that this current level of medication is working, and that switching to something that is nowhere near as effective as pharmaceutical grade medication would put Diesel in a dangerous and more toxic condition, his bladder could actually burst! and he was adamant about his decision, and refused, then wished us good luck and walked out of the room. He never even approached Diesel and examined him, he never touched my dog at all, and I had to pay $60 for an examination that never happened!Update: I've found another doctor at Golden Valley Veterinary, this doctor was more understanding of my dogs condition, we kept Diesel on his current meds but lowered the dosage back down, and as I suspected his blood work came back normal. The fee was a lot less than $60, and he actually did the exam, plus even showed me how to "express" my dogs bladder in case of an emergency.Also, VCA in Sacramento prescribed 500mg of Amoxicillin for 14 days and that seemed to help Diesel tremendously.
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September 2023 by Ivy Mendoza
After Dr. Walford passed (west lane pet hospital by Alpine) I've had difficulty finding a vet similar to him. The next vet we found was Dr. Zimmerman and he was awesome- but he retired. After him, I tried Sierra Vet was disappointed with their customer service. My dog had a tumor and they did a biopsy. The tumor ended up getting infected from the biopsy and I expressed my concern and they wrote it off as "nothing can done." The VCA looked at her records and turns out they prescribed her thr wrong antibiotics.And because of that experience, I ended up at Venetian. Seeing Sandy (the front desk receptionist) was a sign to stay bc she was the receptionist for Dr. Walford- I felt like I came full circle. We've had the pleasure of having Dr. Fox and Dr. Do and they're amazing and great listeners. The staff are also patient and very friendly. My only gripe is that they've gotten pricey, but I feel it's like that every where.
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August 2023 by Tara
It's good care, but you can hardly get your animal in if you don't call ahead three to five days for a Veterinarian appt. If you only need Vet Tech for injections or updates for vaccination, it's two to three days.
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July 2023 by Tiffani Rodriguez
I’ve called this place a dozen times over the past month. I am ALWAYS placed on a 10 minute or longer wait. I called with a medical emergency at 4:50 and no one would pick up. This place needs to hire more people to help. I had to call another hospital that was SUPER quick to pick up the phone and very happy to help me.
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May 2023 by sara cervantes
Brought my indoor/outdoor kitty here because he had something stuck in his chest. They were able to get me in same day and remove it as well as board him over the course of having a drain so he didn't escape outside!A bit pricey but they were always available to answer my phone calls when I called to check up on him and he made a full recovery. I am definitely going to come here again.
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May 2023 by Juanita Lamb
I took my dog in as an emergency appointment due to him breathing poorly. He was examined and diagnosed with aspiration pneumonia which required hospitalization of three days. The final day of hospitalization I had to transfer him to a different facility as this one wouldn't have staff available to care for him. I was to transfer him back to Venetian on the next day they were open but was told he could go home and to follow up in two weeks. My dog was still not doing well but I was unable to speak to the doctor because he was busy. So I took my dog back for the two week appointment. He was still very weak. The technician took Bear back for X-rays and then they told me we could go. I did not get to speak to the doctor. The next day the doctor called to say the x-ray shows my dog still has pneumonia so come back again in two weeks. I arrived at my appointment on time (which they rescheduled to 11:30). The office closes from 12-1 and I had to wait to be seen. The tech did take X-rays again. I said well I need to talk to the doctor about my dogs condition and I have some questions. The doctor came in and told me I don't have time to see all my patients every visit and left without answering any questions or examining my dog. A week later I received an X-ray report with no phone call or explanation of it's contents. My dog is still recovering and I will now have to take him elsewhere to get answers about his condition. I spent over $2,500 to receive treatment fir my very ill dog of I received horrible customer service. Everytime I went they pre charged me before I received services and then left me out to dry when the visit was over. Regardless of how much one spends, receiving care for our beloved pets should be done in a manner in which we feel cared for and supported and not like ATM machines that are not worthy of a ten minute conversation to help us understand our pet's medical condition. I do not recommend using this vet office an they have no compassion and don't have time to see their patients when they come for scheduled visits.
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February 2023 by Gal Gee
Get your act together and answer your phone. Bad customer care with zero follow up. The docs are okay but who can get through on the phone.
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January 2023 by Shanice Johnson
My dog went there for 6 years and I always was told she was in perfect health. We changed vet hospitals in November and on my dog's first visit I was told she had a heart murmur and dermatitis. 2 things that no vet at Venetian EVER told me about.
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October 2022 by Rosa G.
I have taken my pets here for two years and out of nowhere they decided to drop my account so they closed my 4 pets accounts without notice and when I asked why they said because I no longer was a fit for them! I paid all my bills I have spent thousands of dollars there and for them to just drop my animals. I just felt discriminated against, The only thing I can think of is a misdiagnosed that they did and I spoke up and advocated for my dog and filed a complaint to the Board. They caused her pain she didn't have to go through!! They even did an X-ray and still went unseen and I still paid and did not complain. The star is for the previous service they got before this incident. Be careful
