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May 2019 by Deondra salazar
I was completely scammed here by the employee KEON FLECHER. We were told they had a special buy one iPhone get one free an he threw in a “free android†I set my payments up for automatic pay. When I called to see how much was owed on the phone I realized I was being charged for all three phones I immediately canceled with sprint back in February but still being charged monthly when I have no service thru them this has been a complete nightmare. Please review there reviews on yelp there are several people that have had similar problems. Also they are a 3rd party store so when talking to customer service they acted as if it wasn't there problem because it was a 3rd party store it wasn't there problem. They allow there employees to lie to customers in order to make a sale. Please be very cautious of this place or better yet NEVER SHOP THERE so u have nothing to worry about I've spent at least 15 hours on the phone with them an my issues still haven't been resolved.
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April 2019 by Mohamed Alaswad
Bad customer service and they always lie never trust this people and they never helping u
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December 2018 by Elwood Noble
Lousy phone service and recdption!
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June 2018 by Y X
Since I have been with sprint. This is my preferred store to go. Great customer service.
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May 2016 by Karina Miranda
Very courteous staff, Josue helped us today. Helped my mom with her two phone purchases, he was very knowledgeable and friendly with her as well.
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February 2016 by Veronica & Dominic Miller
Had a great experience yesterday! The representative named Josue Villegas and Kim, the store manager were very helpful, they helped us get the phones we wanted, with a great affordable monthly plan. Very pleased with their service!! They make you feel very welcomed as soon as you walk in, their knowledge and customer care made this experience very easy. Thank you both again!! Definitely recommend this place!! Veronica and Dominic.
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September 2015 by Alyssa Haag
I definitely loved the customer service at this sprint! DJ was the original rep that helped me with the sale I immediately wanted to join after he educated me on the plan and my new phone. Kim assisted him and did a great job at it I was already sold on the phone but that was the cherry on top! I felt so welcomed by the rest of the reps, it's almost like they were all there to help me and me only! Definitely will get my referral!
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September 2015 by Asia Jade
I just recently purchased the iPhone 6 from this location and I must say the service and experience was very great. As soon as I walked in I was immediately greeted and helped out by an employee named Ahshia Anderson. She helped with every question and concern I had about the phone. She helped me compare the device to others to set out the pro's and con's of each of them, and she even got me a great service plan! I not only walked out with the phone I wanted and everything I had on my mind answered , but also a tablet with low monthly payments. I must say I would definitely refer a friend to this location.
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September 2015 by Nick Griggs
I spent 2 days researching different carriers trying to get away from AT&T, I finally went into this Sprint store. Dennis greeted me once I was inside and I told him I was looking for a family plan with 4 devices needed, 3 of which were smartphones. I had a current statement from AT&T showing my monthly charges (over $210 a month for a 7 gig shared data plan). Dennis asked what kind of phones I was looking for service on. I settled on a quick messing phone, 2 iPhone 6, and 1 iPhone 6 plus. We sat at the counter and he wrote down a couple of data share planes and what they would cost monthly. I settled on the 10 gig data family share plan at a fantastic price. It was such a good price because Dennis asked what my job was and what my wife's job was looking for possible discounts. since my wife was a school principal, we got a very nice price for this 10 gig plan. Once Dennis knew that I was an Android nut, he showed me a LG G4 and a LG companion tablet that links with the G4 phone for the same price as the lone iPhone 6 Plus. After going over this plan with my wife, we took the deal. With the knowledge of all products that Dennis had, I walked out of this Sprint store with 4 phones and a tablet for less monthly charges than AT&T, and we got a better data plan. If you're looking for a better plan with better phones, go talk to Dennis and the gang at the Trinity Parkway Sprint store. They really care about their current and future customers. I feel like part of the family now. Thanks Dennis, Kim, and the rest of the crew at Trinity Pkwy sprint......thanks for everything.
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September 2015 by Mario Marin
Super friendly staff! Relaxed, no pressure sale environment. Dennis was incredible at helping me find a new phone. Kai went the extra mile at replacing my defective phone. Sandra had my replacement phone up and runing within minutes. Best service I've ever gotten in all my years of owning any phone!
