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November 2023 by Karen & James
Was very please with Erica's customer service, knowledge of product and honesty. Purchased a mattress and pillows. Waiting for delivery of mattress but pillows are as amazing as Erica described.
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October 2023 by Glenn Oliphint
Eric and Erika were really great at explaining how the beds relieved our pressure at the highest pressure points. It was really interesting how being in 0 gravity setting and going back to the flatto the flat back to the flat position and how it stretched my spine out relieving pressure in my back. And my wife and i were treated very well the whole time. We walked out of the stare happy after purchasing our new California King size bed. Which will be delivered in acouple of weeks due to the furniture that we ordered taking alittle bit longer to get.
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September 2023 by Julie C
Erica provided quality customer service and answered all my questions with ease. I had no intention of purchasing that day but glad I did. I am happy to refer my friends and family to her in the future.
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September 2023 by Petagaye Redway
While on husbands work trip from DC, we decided to try out SN beds. Erica provided my husband and I the best demonstration of the various beds to suit our needs. Her patience, passion in the beds technology made us more knowledgeable of our specific needs. Best thing out of the visit, my husband is now open to an adjustable bed! Thank you Erica for your expertise and wonderful customer service! I wish all retail shopping included an "Erica" type salesperson! Regards; Whit&Pet from DC
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June 2023 by Ada Hager
If you look for a good bed no more looking go to the sleep number in stockton ca off Pacific ask for Art, he was fantastic wasn't there just to sell he made sure you got what you wanted not what he thinks you wanted, took time to show us and tell us about the difference of the beds and didn't try to sell us the most expensive bed. Thank you again Art
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March 2023 by Valerie R
Erica assisted me and was so wonderful from start to finish! She explained everything to me and answered all of my questions! My fiancé and I are so excited to get into our new sleep number bed and be able to get some good sleep! ?
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March 2023 by Nancy H.
Absolute worst customer service ever. I've been waiting on a new part to inflate our bed and it's been on "backorder" for the last 3+ months. Every time I call they tell me it's coming it's coming. Put me on hold hang up on me and never answer my questions. Today I was told again it's on back order. Worst customer service ever. Do not buy from sleep number because they do not support their product. They do not supply replacement parts when paid for.
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January 2023 by RM GH
This review is not a slam against this sleep number store but at the company as a whole. A year ago my wife and I purchased a bed from this location who by the way were very kind and knowledgeable about the products they are selling. My problem came just a week ago when I called the customer service for a warranty issue. Our mattress was sliding off the foot of the bed about 4 to 5 inches. After investigating it I realized it really came down to a design flaw as the magnets that hold the mattress in place were fine but being sewn in to the mattress fabric itself was the problem. Over time fabric will stretch with movement. I do a lot of tossing and turning at night do to a bad back. I did ask the store salesman if it would stand up to my tossing and turning all the time. They informed me they haven’t had a problem based on normal wear. Anyways called customer service and they told me in order to get a replacement cover and have it installed I would have to come out of pocket over $400. I asked why when it’s under warranty. Customer service informed me I purchased the bed in Oct 2021 so I was almost 2 months outside my warranty. I asked what happened to the 10 year warranty on the mattress. Sorry sure that os for the top of the mattress for manufacture failure like a rip. I argued back and forth with this lady and the best she could do was not send someone out to install the replacement cover and still charge me 35% the cost of a new cover which was still over $200. This is not good customer service when I paid in full with cash at the store. I won’t do business with sleep number ever again.
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December 2022 by Chanta Daniel
Very knowledgable. Only one person in store when we got there, Leonard, and 3 separate couples walked in within moments of each other. Even with the store being busy we did not feel overlooked and even our toddlers were kept busy while in store. So happy we found our new bed and got an amazing deal.
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September 2022 by Theresa Castaneda
Leo was so kind & helpful. Easy to talk to & no hard sell either. He was very informative & knowledgeable of the different mattress.
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August 2022 by Richard Vega
I felt very comfortable with the staff and thought they were very accommodating and professional. Erica went above and beyond to make sure I was satisfied with my purchase.
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July 2022 by Peter Griffins
I returned my mattress. The mattress I received did not at all feel like the one I actually tried out in the store. It just feels like a big flimsy air mattress to me. It sinks into the middle way too much where it did not feel that way on the floor model.Oddly, the foot warmer doesn’t seem to want to stay off and heats my feet and legs to an uncomfortable degree through the night. I am lying on it right now and feel like I have a fever due to how hot this mattress gets all the way around. It was more cool and comfortable in general in the store, and the mattress I received is way worse than what I tested in the store. I would not recommend a sleep number to anyone. This is my honest review and opinion as a purchaser of their product, and I am majorly let down by the awful product I got.Also, you can only return the mattress, not the really expensive base. I want to make that very clear to you just in case you were not aware.
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June 2022 by Chris Cook
Max is literally the best. Great customer service and very friendly on top of not being a pushy salesman made our decision very easy.
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May 2022 by JENNICA CUEVAS
Excellent customer service! Very informed and accommodating staff. They go the extra mile to meet customer’s needs and requests.
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April 2022 by Frostianne Sewell
Working with Max was like a dream come true. I told him what I wanted and then we fine tuned it as I tried out the different beds, and pillows. I had a Sleep Number bed in 2000 and I really liked it. So when it was time to replace a different brand bed that was making my body hurt when I got out of bed, I went directly to Sleep Train. It is out of this world the number of things these new beds can do. There are so many different things that they keep track of when you're sleeping and they adjust as you move around when sleeping. Max was just the nicest and most knowledgeable person on pinpointing the things that would work best for a good nights sleep. I was able to take home the pillow that I thought would work for me but it didn't. I brought it back and Max found the perfect one. I slept on it last night and it was the perfect choice. My bed will be delivered next week and I am soooo looking forward to having the best night sleep ever!