-
November 2022 by Agnes C
Purchased a Silkroad sink vanity online a few years ago. It was packed very well for a safe delivery. The vanity is still very nice and strudy; way better built than what I saw at my local Home Depot/Lowes. Just needed to seal the countertop and it has been great for our daily use. Will buy again for my next bathroom remodeling.
-
October 2022 by Stephanie McCullough
I bought the Ruthanne 89” double vanity from Silk Road exclusives. Horrible products with abysmal customer service. I purchased a vanity for thousands of dollars, installed it, and within two months, the doors were warping. I don’t tolerate heat well, so my house is at a cool 76° F or below and we have a 10’ ceiling and ventilation fan in the bathroom the vanity was installed in. The customer service blamed the warping on me and said there’s nothing they can do about it. Clearly, they are horrible, manufactured-wood products that were not sealed properly, yet they said, “The defect dept got back to me and stated that this is not a known defect nor do we have reports of this issue. They concluded that it was probably stored improperly causing the moist to steep into the wood area or poor ventilation”. In other words, don’t purchase a vanity from them if you plan on using running water in the sinks or taking showers in the bathroom, because it will warp, and the company will pass the blame onto you instead of resolving their faulty products.
-
September 2022 by Sue M.
0 stars I purchased vanity $1,000 Elegant walnut tape was used to keep doors closed.When tape was removed to install item these are results.They hung up on my contractor.When he explained what happened.and ask for replacement doors. I am sorry I bought this item. Sue Moore
-
July 2022 by Wendy D.
Can't really understand how a vanity (that's not a cheap brand) would just collapse?The company seems to think it's a wear and tear. Wow, really?This is a manufacture defect and poorly secured. And I'm suppose to glue this heavy marble back how???Fix your product and it's rare for me to yelp..but here you GO!!! No wonder they are a 1STAR!
-
December 2017 by T B.
Where is my bathroom vanity that was supposed to be delivered yesterday? Have I been scammed? No one answers the phone at Estes Forwarding or Silkroad Exclusive.
-
August 2017 by jennifer h.
I ordered a vanity and it arrived damaged. Big crack and buckling on side panel. It was carefully packed and I believe it was damaged in warehouse and sent to me anyway. Poor quality assurance. Poor customer service from company. Marble top is ok. But cabinet is cheap - such a disappointment. Very unhappy with my purchase. Definitely did not get what I paid for. I don't recommend this company.
-
July 2017 by Ang A.
I ordered a 60 inch vanity from from them, the pictures dont show the actual size, these are very not very quality products. dont buy if you looking for a quality product, it looks nice but it will be trashy looking in no time. I made a mistake and wasted 1300 dollars, they dont take it back and i am stuck with it
