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January 2024 by Janis Jackson
Service personnel were professional and wanted to make sure my washer was working properly. They tested it several times thru the washing cycles to make sure there were no other issues. The techs were knowledgeable,courteous and wanted to make sure I was satisfied.
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January 2024 by Christiane Highfill
Ben was excellent! He was professional and efficient, completing the work in a timely manner. He explained the problem and how he would fix it. We appreciated his transparency of the process. Thank you!
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January 2024 by Barbara Rose
I am very very disappointed with this Sears Service. I have asked to speak to a supervisor at least 3 times being told someone would call me, NO CALL. I have had to have the repair person over to fix my stove 4 times which should have taken 2, one to find the problem and order the parts, which was not done correctly the first time, 2nd time repair was scheduled NO ONE CAME third time the parts were not ordered correctly so could not fix the stove again and now today I got a call from Mike stating he had 2 people in Stockton then would be on his way and 2 and 1/2 hours later he still was not here knowing how upset I was the last time he was here and the parts were not ordered correctly. Your 4 hour window is TOO LONG and is very difficult to have someone sitting at my house multiple times just to get an appliance fixed. UNACCEPTABLE. I STILL WANT TO SPEAK TO A SUPERVISOR! I had my refrigerator fixed by your company and was very up set with the second service man that came, He did not even want to put in the NEW part and said the old part was good, yet I was not getting ice. What is up with that? Again, I want to speak to a SUPERVISOR about your services and hope that after that we can work better together.
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January 2024 by Vince Vargas
He knew what the exact problem was and was resourceful in the repair. Outstanding technician after 2 previous failed technician visits. 10 gold stars
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December 2023 by Anthony Gragg
Technician came in to check out appliance issue. Discovered issue right away and recommended replacement. Not knowledgeable about warranty or extended service plans and didn't bother to look up if ours was active or not. Friendly, arrived early, but would probably not use again due to lack of knowledge about general services offered by Sears.
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December 2023 by Fran Morone
The tech, Michael, was extremely knowledgeable of the Sears product he was servicing. He accomplished his task in a professional and friendly way with respect for personal property. Excellent job!
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November 2023 by Patricia Samora
Sears tech is extremely knowledgeable regarding issue athand. He explained clearly what I needed to know to understand myGarage door opener.
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November 2023 by thomas dimos
Very friendly was able to fix in one visitService: Stove & cooktop repair
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November 2023 by Red x55109
Sears was able to fix my washing machine.Service: Washing machine repair
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November 2023 by ANTONIAoc OREGEL
Was late for my scheduled appointment and did NOT properly inspect my kenmore dryer appliance.
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November 2023 by SHAILENDRA PAGAY
Technician was smelling alcohol and his hands and fingers were shaking. He was not ready to spend even 5 minutes more to check for the reported problem whereas he spent first 15 minutes to just take the pictures of the gas dryer! Very bad experience!!
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October 2023 by Paul Garnica
The service technician was very professional and knowledgeable. Described in detail what the problem was with my refrigerator. At an estimated cost of $930 to repair the refrigerator l chose not to proceed with the repair and only paid the $129 diagnostic fee.The Technician ⭐️⭐️⭐️⭐️⭐️Cost for repair ⭐️⭐️
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August 2023 by Beth F.
Do not get appliances from Sears!!! They used to take care of you, service was if the utmost importance, I know because I worked in large appliances for 20 years. I left to get my teaching job 20 years ago. Now service is 100% gone. Now Sears sends you to a third party who is only there to take advantage of you. DO NOT GET APPLIANCES FROM SEARS! This third party would only come out to look at the "two" year old built in microwave for $250.... which does not apply toward fixing it.... which they wanted $375 for a part plus $175 to install the part. Of course they know it's a color2² that matches the discontinued color of the stove, refrigerator, dishwasher, clothes washer and dryer. There is no Sears service anymore! DO NOT GET APPLIANCES AT SEARS!!!!!!!!
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July 2023 by Alanna Gilson
Rafi was prompt and professional and very nice. He quickly diagnosed our dishwasher and fixed it in the same visit. We will definitely be returning to Sears for our future appliance repair needs. Thank you so much!
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April 2023 by Tyrone Vickers
* Best Service Call by far. The Technician was very kind and helpful. Explained everything he was doing and offered advice to keep our unit running smoothly. We are very grateful
