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November 2023 by Monica Amador
Very good ?
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November 2023 by Sandra Crawford
The staff was very professional, knowledgeable and helpful. They took the time to explain everything to me and they handled my furbaby with care.
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September 2023 by Reyna Jimenez
Great service!
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August 2023 by Fia B.
To the guy that works in the fish area thank you thank you thank you for recommending snails to clean my tank! And for recommending real plants for my tank.. your amazing!
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August 2023 by Michelle M.
Ordered for my cat and I got a dog product. One has to be careful they don't get your pet sick.
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July 2023 by Nando C.
Petco's pricing is misleading and quite possibly illegal. Now, don't get me wrong, I like the store and the employees seem nice enough, but they list Sale Pricing on many goods without advising you that you must give them your phone number or have your phone on record with them. The shelf tags only say "with manufacturer's electronic coupon" but give no indication that they have other requiremenus in order to qualify for the sale price which, in this case, turns out to be almost $33 out the door.The manager I spoke to acknowledged it was misleading and that another big box pet store had been sued over the same illegal practice.
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April 2023 by Nicole T.
The staff was fine HOWEVER lord in heavens CLEAN THE BATHROOM A dog wouldn't pee in there. It's beyond disgusting and reportable
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January 2023 by Gabriel G.
0 stars. They refused to sell me a feeder fish. Just ridiculous . I had a cart full of items, I left everything and got out of there. Never coming back.
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December 2022 by Ana H.
For those that complained about Vet clinic at PETCO, as the saying goes "you get what you pay for " the clinic is a lower price than going to the veterinarian. I take my fur babies to a veterinarian hospital in Manteca, the cost is more but worth it.
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October 2022 by Lorena B.
I took my dogs 2 Labradors in for shots last year to the Petco/Vetco pet clinic at 5406 Pacific Ave in Stockton. I always take my dogs in for Vet visits and shots together so they are always due at the same time. Last year they were due for rabies shots amongst other shots. My female dog's records reflected she was given a 3yr vaccine but my male dog's records reflected a 1 yr vaccine. I did not notice this until I got home and was putting the records away. I tried to call the clinic at Petco but was told they were already gone for the day so I would have to call the 877 number to speak to anyone. I called Vetco and explained the situation to the representative. I was told that the clinic made a mistake, that all "new" dogs only receive a 1yr vaccine regardless of whether or not they had a 3 yr previously elsewhere. So my female dog should have only rec'd a 1yr vaccine as well. (I was lied to! See below) So here we are a year later and I make my appointments to take my 2 Labradors dogs in again + one more. I arrived at 11:50 for Dog A 12:00 - 12:06 Dog B 12:06-12:12pm Dog C 12:12 - 12:18 I waited in line for 20 minutes while the person in front of me was checked in. Due to the length of time it took to get the customer in front of me all checked in, I was already regretting my appointments but I needed to get my pups all taken care of. The gal checking in had gotten so behind that another tech had to come up and help her check people in. Four other appointments were checked in before I was finally all checked in! It took the gal 30 minutes to get me all checked in. I was just about ready to walk out, I could not believe the inconvenience of this whole processes! I finally get to the back and I ask one of the Vet Tech to take a look at my paperwork from last year, and ask why was one dog given a 3yr vaccine and the other just a 1yr vaccine. He looked at my paperwork saw that it was done at this same clinic and apologized. He told me that this clinic only uses a 3yr vaccine and they have had to correct other people's paperwork as well. They were going to enter the vaccine but not charge me for it since he did have it done last year. I was told several times by the Vet Tech and the Vet herself that I was not going to be charged for the vaccine but it would be entered so they can update the expiration date. I was given a small piece of paper with a bar code on it and told to take it to the cashier. I was not given ANYTHING to reflect what the charges were for and since I had 3 pets all the charges were group together as one charge on the store receipt. An itemized record would be emailed to me. I get home to print out my pets records and see that I was charged for the rabies vaccine! I tried calling the store and the clinic is done and gone for the day. I call the Vetco 877# and spoke to customer service "upon checking your pet's records your dog WAS given rabies shot today" again I tell her no he was not. They entered it to correct the vaccine exp date but NONE of my pets had any rabies shots today. Customer service representative then tells me I will have to make another appointment to go in and talk to the Vet! ARE YOU KIDDING ME!!! Not only was I lied to on the first visit last year but now I am over charged and you want to inconvenience me some more by having to make another appointment to go in and speak with the Vet that also told me I would not be charged. How about YOU contact the Vet since you have my pets records and YOU ask her personally if my dog was given a rabies shot today or not. They do not have access to the Vet so they cannot call. Ok How about you let me talk to a supervisor and ofcorse one is not available... I should receive a call back within 24 hours. Maybe they will call when I am not at home, possibly at work, so they can say they called me back.... Got it!!! I really thought that having my pets vet care/shots at Petco would be a convenience, but I was so wrong! I want a refund for that Rabies shot that my dog DID NOT GET and now I feel I have to fight
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June 2022 by Gaby G.
I took my Pomeranion to get her hair cut. So far I've taken her to three different places and they never listen. I took her to Petco in Stockton and I specially told them a few times do not touch her chest hair or her tail at all. What do they do they chopped her tail all crooked and cut her front chest hair as well. Omg I was so heated when I seen her. They did the same to her in modesto Petco. I told them face to face please do not touch her chest or tail. And what did they do? They chipped her all up. Why can't people listen to us customers. If I specially tell you not to cut areas and you go and do it wow. I should have to pay for this. It truly upsets me and they make me feel like they do it on purpose. I will not be taking my dog back. I will have to look for another place. I will make sure to let people know they don't listen and they chop their hair ugly.
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April 2022 by Brianna G.
So I've been trying to get ahold of Petco for the course of 5 days to confirm my dogs grooming appointment because I don't think they scheduled it as I usually get the confirmation text every single time. I've called all week multiple times a day just to get ahold of someone to confirm it and even left a voicemail for a call back yesterday and no call back. I called recently this morning and no one has answered again! It's like you have to drive over there to talk to someone which at this point I'm just going somewhere else where the customer service is better. Not only that but they've also raised the price on me to get my dog a basic groom than what I've normally paid in the past. The last time my dog went in was January and he was done in 15 min when a bath takes up that much time, I don't think they cleaned his ears or brushed him and did everything that is included. This is an awful place & will not be coming back.
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March 2022 by Leila V.
I asked for a trim for my dog and they did not shape her hair at all. It was very choppy and looks terrible too much money spent on something like that.
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December 2021 by Tyra Taylor- Stringer
Was busy. The staff was very professional with people and their pets. I havevto say I was nervous about taking my puppy there but it was a very nice calm atmosphere for her first real outing.
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December 2021 by Lesli Benally
I did not go. Their services were not needed after all.