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July 2024 by Jeff Karmann
Wasted floor space and high prices, no wonder the employees are far and few between departments. Yet, I must say, I like what they are doing with their tool coral ?
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July 2024 by Max Carlson
Just a crappy experience today at the Lowes on Trinity Parkway Store #2227. Placed a simply order for pickup, arrived, nobody was working at the pickup counter, only 1 associate at the returns so there was a minor wait. Once they were free to help with my pickup order I opened my Lowes app and showed the barcode for the order pickup. Before I was handed what I purchased I was told I could not pick up without showing ID. Last I checked I can go into a Lowes, shop and open my app at self check out and scan myLowes and my payment can be processed without an ID check. I pressed the employee as to WHY this was needed and told that they have experienced "fraud" recently. The app, the order email, do not state an ID is needed. The associate was not helpful and just looked at me like I was crazy. I asked for a manager, none were available but a supervisor was just getting off shift. I explained again that I have the app, logged in and have the barcode, why is an ID needed and she nicely said just give him what he paid for. I was ready to have them process a return and walk away as at this point I was not happy.
I contacted Lowes online and completed a detailed survey to let them know about my experience and contacted corporate customer service. Apparently they have a policy that requires ID that is in a policy they have on the backside that is listed nowhere else other than their website. I placed my order in the mobile app so i did not see any of these details.
Update: if you can update and correct your store policies i would happily come back. Feel free to let me know when that happens!
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July 2024 by MK Barton
Lowes has changed in the last year or so. The staff are friendlier and more knowledgeable than in the past
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June 2024 by Kristine G
Helpful staff and they had what we needed.
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June 2024 by JC Lin
My family went there to look for a carpet for our stairs. Lowe's has massive choices of carpets in stock and it's hard to make a decision.
Lowe's associate Joe was so knowledgeable, professional and friendly. He helped us to purchase carpet and we are very satisfied.
Joe made a great difference and gave us an excellent shopping experience.
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June 2024 by Keith Laffoon
Decent selection in the garden department. Helpful employees too!
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May 2024 by Isaac Duarte
When my friend said he went to Lowe's and it was awesome ... I was disappointed to see Lois Griffin wasn't there, 1 Star!
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May 2024 by Octavio L
Good prices great Customer services.
Good prices great customer service.!?
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May 2024 by Fernando Montano
Just great service & help with your DIY ideas...
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May 2024 by A Millenaar
Well organized store with helpful employees.
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May 2024 by Veronica Parker
Love this place
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May 2024 by David Solis
Extremely sad and disappointed in this Lowes location. We are long time Lowes customers and my brother in-law does a ton of contractor business using them as a resource for supplies so when it came time to replace an outside table Lowes on Trinity Parkway was our preferred place to shop. Sadly this particular Lowes store was an extreme disappointment. They had me go to the customer service desk to have a special order created. The customer service rep looked up what I needed and promised delivery on a certain date. I asked if for sure the item will be delivered and set up on the date promised and she said absolutely and even went so far as to write on my receipt the gurrentied delivery and set up. A day before I was supposed to get my delivery Lowes called me and said they were not going to deliver. I asked why and was told that the customer service person did not know what she was doing when she informed me that the item was coming straight from the vendor to be delivered. I had already paid for delivery and set up for this expensive item so I asked if they can get the item transferred from another store and have it delivered. They said no that would be too much trouble on their part and the Manager said they can't go through the extra trouble. I then asked for an ETA of the item I already bought and purchased and was told there is no ETA. I then brought to his attention that the item on there website shows an ETA and delivery for this item of next week. I was then told that the website is also mistaken and that there is no ETA for the product. Extremely disappointed in this store. This is false advertising to get you to buy from them and than basically you will get it when you get it. So in short the customer service desk lied and so did their website. As a person who enjoys helping others by writing a review of business in the Stockton area my advice to you on this establishment is to take your business elsewhere because this location is in Kaos!
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May 2024 by George Azevedo
Just what I wanted. Just what I needed.
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May 2024 by Shaun Freeman
Quick visit....in and out n no time.
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May 2024 by L Homemaker
Beautiful plants to choose from and very healthy. All the gardening supplies and choices for organic gardeners we needed ??
