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January 2024 by rodmanllew
They had a 2010 Wii game we have been looking for! Great people behind the counter. Worthwhile the visit!
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December 2023 by Greg Williams
Shoutout to Justin!Best GameStop employee ever!! A+++
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November 2023 by Boomatronicc
Absolutely horrible service. Pre ordered the new spider man game. For the past5 years their pre orders have always been held at 9pm and they even called me the day before saying that it's gonna be held at 9PM. I drove all the way there just for it to be closed with 3 people outside waiting. And when the employees came out to leave a guy was trying to talk to them but they completely ignored him. Safe to say I won't be pre ordering here anymore
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October 2023 by Jshmerkin R.
pre-ordered Spider-Man and the Man giving the recipe said to come at 9 or after then I proceed to come at 9:10 and I come up to the store and they close down the GameStop on my face and yelling we are "closed" making no sense and to talk about it more the guy said if I didn't buy it in 48 hours we can't allow you to preorder anymore making me rush for a 1 min of the workers time
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August 2023 by George Acosta
The manager, Alex was very educated in gaming and gaming systems. Made our experience very easy and will definitely be returning.
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July 2023 by debbie antram
I’ve made so many purchases at this location on Trinity Parkway for my grandchildren and have received nothing but top notch customer service, whether it be in store or over the phone. I was just on the phone with Anthony (I hope I got his name correct) who helped me understand purchasing a new vs used Xbox and the warranties that come with it and also an extended warranty for a year. It’s a rarity you get this kind of service these days and just wanted to say that I appreciate you. Thank You.
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July 2023 by Ricardo Roblero
Great place!
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April 2023 by Richard Her
I received a voicemail and they told me my preorder game was ready at 9pm. I went there and they were closed. I called them after 9pm and the employee told me they only wait until 9:10pm, and then they close the shop for good. Next time, please be “specific” on what time you guys “closed” for pre order pick up.
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March 2023 by Donna Hunt
Always welcoming. Always answer my questions with a smile and kindness.
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March 2023 by Llip
Good service. Got some funkopops on sale win.
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February 2023 by Mudassir Khan
If you buy the console from the store, then you cannot return it or get the full price back, but you can trade your console with them for other stuff? Btw the customer service was the best Wo got from the guy in the store? 4 stars because of his good service and explanation.
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January 2023 by T K
Nice area and clean store. Some details about my Pro account I had to look up myself, so a bit more knowledge about those things amongst the employees would be good or a reference sheet for them to get quick access to the information instead of having to remember
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January 2023 by Michael bishop
Great place love customer service
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January 2023 by Jamaal C.
I was there and I got a Xbox gift card and as I was there I gave it to one of there employees and the gift card was scratched off and that person told me that it's all right leave it and he said come back if it doesn't work and I called today and they told me that I have to take that up on Microsoft even though I bought it from their store and they said they cannot give me a refund even if I had the receipt
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December 2022 by Joseph L.
Waited 30 minutes for employees break to be over. 45 minutes later, even though he's in the store, told me he's on break. Terrible worker.