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December 2023 by Amanda Munoz
Odaly’s is absolutely amazing at her job! She helped us design our bathrooms and kitchen for our home we’re building. She truly has a gift! She made a stressful situation, fun and easy! Highly recommend! Floor and decor is extremely lucky to have her as an employee!
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October 2023 by Jackie Gore
I was in need of an 8 ft transition moulding piece. 2 employees tried convincing me that 94 inches was 8 feet. They were literally arguing with me when I corrected them and told them that 96 inches is 8 feet, not 94 inches. Very rude and not to mention the fact, they clearly lack basic math skills. When you need a specific measurement of something, it would be helpful if the professional at the store knew basic math, or if they don't know, maybe listen to the customer and apologize.
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October 2023 by Kathryn Rogers
Wow! Huge selection nice friendly best place to go n central valley. Highly recommend. Free designers to help u decide!!!
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October 2023 by Yaddira Mejia
I came in previously calling before hand asking if they did price match and was told yes so excitedly i came in with the intent of buying vinyl for my living room i walked in and immediately got ignored i asked for some help and was given a grunt and told ya they’ll help you soon i was there for about 15 mins before anyone even walked my way after i finally got someone to ask me if i needed help they had a attitude so not only did i waste about 20 mins of my lunch time to get ignored but i also got met with an attitude this store sucks works on your customer service no wonder the reviews are horrible
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September 2023 by S Naidu
We picked up the tiles from floor and decor for our backyard. They have a huge variety of choices to choose from. Great collection
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September 2023 by 02771 Gbs
Store is huge an love that its next to home, don't have to travel to the elk grove store anymore . Pros in the back are very helpful , especially dulce, she was wonderful help with helping us choose out our floors , leaving a 3 stars only because i have had a bad experience with rafa , his attitude is terrible. i have went in 4 times and 3 times i have seen him being rude to his co workers an not helpful when i ask for some help . always seem to be speaking with a woman , when i asked for help in tile department , he didn't come to help me at all for about 15 mins due to him to busy chit chatting. i have had good experience with everyone else except him. other then that issue . store is great , clean , organized .Me an my husband are super happy with our floors??.
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September 2023 by Shruthi Naidu
We picked up the tiles from floor and decor for our backyard. They have a huge variety of choices to choose from. Great collection
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July 2023 by S Shannon
The only flooring place in town with what I wanted: peel and stick vinyl squares that don't look like wood.
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July 2023 by Hello Kitty
for me if the restrooms are clean and store floors are cleans with no window smudges in front...thats a big relief. high end product for aisles and aisles to select from , thank you Lily for all your input, made everything swift
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May 2023 by Mav R.
Visited this location to look at their wood tile options. Prior to going to the store, I visited the companies website and found a specific tile we were interested in seeing in person. According to their website, Stockton's location showed to have the tile in stock. Floor and decor offers free design services that can conveniently be booked online, so we booked a date and time. When we arrived for our appointment, we were immediately greeted by Toni Cooper. We explained we were there for an appointment. She told me our designer had called in sick for the day, but she would gladly help us. Toni was professional, enthusiastic & a pleasure to work with. We explained the ideas of our remodel and she spent about 45 minutes with us. It was great to be able to get her input.The reason I took away one star was due to the website inventory being incorrect. When we gave Toni the sku number for the wood tile we wanted to see, the store did not have any inventory at their location. She told us it was common for the website to show incorrect inventory for specific stores. I highly recommend calling the store prior to visiting to ensure they have something specific you are looking for. After Toni helped us, we continued to look around the store. We were asked several times by several employees if we needed help, so their customer service gets an A+. This company has everything you would need for new flooring. Our experience here was positive and we will be purchasing our wood tile from this company.
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May 2023 by Kristy I.
I went into this store last weekend for the first time. Pure heaven for me!! They have literally everything you can think of for designing the perfect bathroom or kitchen + more!! I love how they had complete room setup displays of bathrooms and kitchen so you can see how different materials and designs work together. They have sooo many choices and I'm thankful that they give a pretty large "sample" of each material put together with the grouts so you're not making a decision based on a tiny piece. Plus, the prices are wonderful and they told us they even price match. What's even better is the customer service. Every single employee is so friendly and eager to help. Very glad I decided to stop here!
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April 2023 by Brandon Robertson (Vpr Media)
One stop shopping for flooring and always great service
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March 2023 by Armando C.
Met with Design staff member Enrique for about 2 hours and he was outstanding. He is very knowledgeable of the inventory and really worked to support our wishes. I have to add the overall staff was very friendly and I could see a good culture of support and customer service at this site. Will definitely continue shopping at this store.
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March 2023 by Fakhruddin M.
Excellent customer service and good quality tiles.
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January 2023 by Holly F.
Amazing service! After going to 3 tile specialty stores and Lowe's I was helped by Latreia, hands down best service - we walked the store she pulled my bathroom design and colors to perfection! Friendly, engaged & attentive. Even had to call the next day to request items to be picked up by my husband - she's amazing when service at stores have suffered due to company's understaffing she gave me 100% attention!
