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January 2024 by Ruby Garrison
Staff is friendly and professional, the clinic is clean and take care of you within 30 minutes of your arrival to front desk.
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January 2024 by Denise Guzman
Was in twice first day I had my authorization and form on my phone and front desk did not answer me when o asked if I could print it up there at the clinic looked at me as if I was stupid. On my second visit front staff kept assured me I was next but then there was a problem with my forms needing new authorization which they took over the phone . Once again I was assured I was next in total I was waiting 1 hr 15 min before I was brought back.also felt that HIPA was violated for other Pts I heard at least 3 of them needed drug testing MA in back was Great, but whoever saw me next was a bit dismissive of my concerns about clinic Then MA finished my appointment and once again was great. I got there at 12:44 did not leave till 3:45 was there for a simple N92 mask firing/testing .(10 min process )Turned into physical ( total of 10 minutes) so total wait time was 3 hrs .
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January 2024 by Jacy’ Washington
Went in a for a drug test and of course I passed it! Study high and get high scores! … Seriously went in about 2:30-3pm I was in and out in 15 minutes. This location is a vast improvement from their previous location underneath I-5. Staff is still the same nice people as before.
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December 2023 by Cindy Tek
I went at 8:30am on a Monday. Front desk staff were extremely BUSY! However they managed to serve and seated everyone fast because they were organized.The staff behind the door were polite, professional and quick.I had to return 3 days later for results and the front desk was polite & quick as well. In & out in under 5 minutes.
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December 2023 by Jordan Smith
I was told I had a 2-3 hour window in which to return several days later to complete my TB test. This probably wouldn’t be a huge issue but I had a doctors appointment out of town and couldn’t make it back. Now I have to redo the test but I’m super busy and won’t be around for a week to get this done.
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November 2023 by K J
A Timely admission and visit with the physician who was very kind and efficient.My physician entered my room soon after the clinician took my vitals and she too was very engaging. Overall it was a painless experience and done in a considerate amount of time. Kudos to Marissa at the front desk who also did her job very well. Happy Holidays to all at Cocentra for their services !
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November 2023 by Vasant Upadhyaya
Good place to do your random. Quick in and out. No appointments needed. Walk in is fine. Only issue is that sometimes it's hard to find parking. Also it is under the freeway so there is some noise and vibrations. But nothing too bad.
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November 2023 by Sylvia Cruz
Unfortunately there was people cutting in line. The lines were very disorganized, as staff didn't have any communication with customers as far as telling us. About not waiting in line if you had appointment or TB reading. As well on my last visit, staff was very rude not allowing anyone to wait inside the building. Yelling telling everyone that they can see three people at a time. As well on my last visit they had me waiting in a waiting for nearly an hour and then another hour to see the doctor! Over all it very disorganized and there is no clear communication. Staff that attended me was nice.
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November 2023 by Josh Megli
Wait times way too long. 2-3 hour wait if you get there 1 hour after opening (8am). I was there for 4 hours today (9AM-1PM) in total. Staff (Melissa at front desk and George the MA) was nice though. The whole building shakes all the time because it is located under the highway. Bad location with not enough seats; parking lot is slightly difficult to find. Unfortunately, I think Concentra locations all are somewhat the same with slow service.
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November 2023 by John Sataua
She was very helpful and I mean All the staffs. Especially the one who gave me my drug screening test. I thank you for your professionalism.
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October 2023 by Kenny W.
I'm sure everyone's experience is different but my service was great overall. Came in for a drug screening & only had a 20min wait time. Even with people ahead of me I was in & out. Care quality was excellent.
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August 2023 by Hello News
Got placed in a room and said I would be seen shortly. The worker left for lunch and no one replaced her. She then came in and it took 2 minutes to get what I needed done. Definitely go to another Concentra. There is a better service one less than 10 minutes up the road.
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August 2023 by ZULFIQAR A AWAN
I went here for pre employment. The girl in front very rude no hello no hi. “What you hear for” is what she said. On top of this waited about 2.5 hours in lobby with building shaking like it’s going to fall any minute. I guess being under freeway it has its moments. The girl that called me back not sure if her name was Alicia but very polite and informative. It took about 15 minutes once inside. Because of her I rated 3 stars otherwise it would have been Zero cuz of the girl in front. Big times needs customers service classes on how to treat humans. I hope my review helped. Remember nothing changes unless a voice is raised and awareness is given. Good luckPs. Wish companies had more options on labs etc
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August 2023 by king nara
All the staff was very friendly and accommodating walked in without an appointment spent around 45 minutes in total. Great experience
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August 2023 by Sonia L.
DO NOT GO HERE FOR A DRUG TEST. Unhygienic practices . Unprofessional attitude and long wait times.