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February 2024 by LaTanga Hopes
Shout out to the AT&T Customer Service (CSR) Store at 5756 Pacific Ave in Stockton, CA!My phone had been in SOS status for at least 3-4 days. I thought one of my grandchildren may have hit the emergency button, causing the phone to default into this status. The phone was dead as a door knob.I tried every YouTube hack I could find online, but none of them worked. Disheartened and discouraged by what use it would be to drop-in at the AT&T store, I made my way there on Valentine’s Day. With a little research, we learned that the phone had been shut off by a 3rd party emergency agency whose representatives had now taken a very unwelcoming tone and position with the AT&T CSR. Although the CSR was interceding on my behalf, he too was hung-up on as well.The store manager apparently noticed the time and energy his agent was now spending on this matter as he well. The manager did not come and take over, neither did he micro manage. He gave his CSR the needed latitude to continue working his magic while tapping an agent source that could seemingly solve the problem. They began working the problem from both ends.What great team work!Watching them organically align and attack the problem was inspirational. We were already greater than 3 hours or more into this thing but they were undaunted. And, the support team member was a skilled master in the 3rd party service offering that had gone so wayward. This kid was skilled and moved with an agile resolve that incrementally knocked down every up-cropping problem until we got to seemingly impossible ‘YES’. The problem was solved.Thank you all very much.It’s important to also mention the young lady that originally began working on this issue before passing it off.I celebrate this team, and wish to hold them out as a great example of excellence in action.
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February 2024 by samira meherzad
My husband went to ATT store to make a change on our account but since last Friday till today Feb 12th, none of our phone numbers are working. They charged us $12 per each line, total of 4 lines and did not fixed the problem. They caused a problem that ATT hasn’t seen before and it is taking them a week to fix. They act so friendly but the people work there have no proper training. And everyone looking for making commission. PLEASE DO NOT WALK IN TO THIS STORE.
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February 2024 by Shaq Mehr
I do not recommend even bothering to go inside this store. I walked in on Feb 9th, with a task to merge lines and I walked out with 3 problems. It is Feb 12th, 2024 and 3 out of 4 lines are NOT working and I paid over $90 extra to resolve it. Their staff are not trained and per AT&T customer service said that the person at retail office caused an issue that customer service never heard of. DO NOT WAIST YOUR TIME MONEY.
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February 2024 by charity manning
Shamar the ATT retail sales consultant provided me with the best customer service experience I've ever had, let alone a phone store. He went above and beyond to help me for literally hours and didn't stop until there was a resolution. He was so patient and kind throughout the entire process even though I wasn't in the best mood and he turned my whole day around. Shamar is the epitome of a hardworking, dedicated and genuine person and employee! Thank you so much for all of your help!!!
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January 2024 by Olivia Sanchez
This Stockton store was awesome after changing my Banking .Due to my lifestyle, change with my spouse, had to update all my auto pay with AT&T, thank you to the Stockton store they handled everything professionally and I'm grateful further speediness and professionalism, thank you and have a great and you happy new year2024!?⭐️⭐️⭐️⭐️⭐️
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January 2024 by Laura Emmons
Adriana rocked it! Thank you for all the TLC.Much ❤️ Laura
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January 2024 by Alfredo Perez
Take too long.
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December 2023 by Angie Fon Barrera
Niko was great help he explained everything very easy and the entire process was smooth and easy. He answered every question we had in a timely and professional matter.
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December 2023 by Robert Hernandez
Great experience! Super fast and Yuri answered all our concerns and questions.
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November 2023 by Trent P
The wait is too long!
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November 2023 by Stan Herbert
I came there too. Transfer my old information out of my iPad into my new iPad.Julissa Melendres was absolutely great. She took care what I needed to take care of. She has a wonderful sense of humor, and it was a pleasure doing business with her. AT&T needs more people like her.B Herbert
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November 2023 by George Guzman
Natali A was friendly, very helpful and professional. Natali was very knowledgeable about what my needs were and answered all my questions. It was a pleasure doing business with her. Keep up the great work Natali.
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November 2023 by Wendi Sherman
Rep helped me resolve my problem
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October 2023 by Jesus Melgoza
Yuri was awesome
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October 2023 by Waheguru satnam
Xavier j is really nice employee he is kind and nice person