May 2018 by Andrea M.
Pretty disappointed in my experience with Highway One. We were trying to book a weekend getaway for 9 people in June, and after much research on different options settled on one of their properties (anyone who has ever planned a house rental for 8-10 people knows that there is a lot of pre-work that goes in before actually choosing a house!). The property we wanted was available on VRBO as well as on Highway One's website, so we decided to book directly. I entered my dates of stay, contact information and payment details and received a confirmation page on their website. However, I never received an email so I called their office to confirm everything was received in order. The agent I spoke to informed me that the property has a 1 week minimum during the summer, which was not posted ANYWHERE on either their own rental listing or on the VRBO page. Both systems allowed me to select the two weekend nights desired and complete the booking process. I kindly asked her if an exception could be made due to their clerical error, which she refused and said "it shouldn't be too much of an inconvenience" for us since we had just booked that day. How incredibly rude to disregard all of the time and research we put into selecting the house before even contacting them. She didn't offer any other housing options or solutions to rectify their error. The place looked amazing and we would have loved to stay there, but after this snafu I'll definitely take future business elsewhere.
