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November 2023 by Renee Cruz
Lady at the counter was very very nice
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October 2023 by Jane R.
I had called 3 other Leslie's locations to find out about a chemical I added to my pool and upon speaking to the different locations they all had told me they do not know and that they couldn't help me. Finally I was about to give up when I called the Leslie's in cypress where a woman worker had told me that it's completely harmless after the time I had used it and the chemical, wouldn't cause any harm to myself or my family. I do appreciate the efforts the worker went through to tell me everything I needed to know about using the chemical in the future and that she even offered to test my water for me if I bring it in. But I'm worried about the other stores not helping me out, but also not being able to tell me how long until I could swim in my water. Thank you to the woman at this location for all the information. And if you guys go to another location be warned that they might not be able to help you
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October 2023 by Frank Hiles
Excellent staff and nice location
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May 2023 by Ryan P.
Staff friendly and stores clean. Most of the stores in this area have rude or unhelpful employees that won't do anything for us that are paying for their services.
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October 2022 by Felicita Flaro
Excellent customer service
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July 2022 by Neri Barrera
I had a very bad experience at the cypress location. I asked and employee named John a question and he started answering. Another customer walked up to him and he completely stopped assisting me and ignored me. He didn’t even finish his sentence. He walked away from me and I just stood there, a little shocked that an employee would do that to a customer. I don’t think I would’ve been as upset as I was if he would have told me “give me a second” or something similar. He literally ignored me and started assisting another customer. And it wasn’t something quick, he walked her to the back and took her to the counter and then had a conversation with her. I had to get back in line to request help from another employee, but then decided to drive to another Leslie’s at the next city over. I’m sure my lost business there will not affect them at all, but I hope someone above him sees this so John can receive the proper customer service training he needs.
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July 2022 by Sayra C.
Very disappointed and dissatisfied with their customer service. I was somewhat helped by John and mod sentence left me for another customer. As rude as it was the least he could of done was told us to hold on since he didn't tell the other customer to hold on. They carried on to their conversation and completely left us speechless. I will not going back there as I feel disrespected by the customer and the employee.
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July 2022 by Bonnie Aborne
Excellent and friendly service
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July 2022 by Ken White
Nicholas was super helpful and had a fantastic attitude!
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June 2022 by Pankaj R.
I called asking for a jacuzzi cleaner. Our manual one broke and we decided to buy an battery version. John was super nice and knowledgeable. He recommended the Jacuzzi JPV200 rechargeable. John was very genuine and always provided useful information regarding cleaners, tablets and pump equipment. Even knew about the CA laws for regarding pool requirements. Went home and tried the JPV 200. It worked flawlessly. Easy to charge with a lithium battery. This Leslie's location (Katella street /Knott street) will now be our one stop place for all of our pool needs. Keep up the excellent work!!
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October 2021 by Juan Gonzalez
Excellent service.
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September 2021 by Tom M.
This is in regards to the incorrect business hours posted on Yelp. This location closes at 5:00 on Sunday, not 6:00 as stated on Yelp.
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August 2021 by Rosie P.
Nicholas is so informative and professional. I learned so much from speaking to him in just 10 min about my pool and how the chemicals work. Nicholas your amazing! Thank you so much.
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July 2021 by Brianna Ceballos
Helpful 100% recommended for any Pool questions!
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April 2021 by Bobbi Blair-Thompson
They not only knew exactly what I needed, but the name of the time I was humming when I walked in. Awesome!
