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August 2023 by Andrew P.
Quality material, reasonable prices. You're In & out, never a long wait in the lumber yard.
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November 2020 by Ken Sackett
Very professional!!! Dana was a great help !!! He has helped with picking out windows for my house and has helped many of my friends and family,top notch
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October 2020 by Du Ma May
Disrespectful employees
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October 2020 by Jay N.
The old man sitting at the front is hella disrespectful, mean, and racist. Horrible experience! Simply walked around in the front and eventually hope to see what types of wood they have. I was approached by him in a unwelcoming manner, asking what I was looking for. I responded with a coherent ENGLISH sentence and instead of saying "I can't hear you," he chose to say "I don't understand you." In my response, I asked for permission to go into the yard to see what I'd be interested in for my project. His response was rude and said "you can't just to wandering back there." I reiterated "that's why I asked for permission in my response." Came back to tell him he's hella disrespectful. Not doing business here: We left.
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September 2020 by Salvador L.
I rarely ever leave review but customer service is HORRIBLE. One of the employees there was very rude to me and my family. He was very rude towards my family for being Latino and treated white customers differently with a more kind attitude. Other workers refused to help use select wood as well. When we asked questions they would just respond with "Well I don't know what you're talking about" and refused to help us. At check out we were given the wrong wood, as charged an extra amount for something we didn't pay for. This type of behavior is it ok and shouldn't have to be tolerated. The employee "helping us" yelled at my family and I at one point. His manager was right there and didn't even say anything. I don't recommend purchasing wood here if you're a race other than white.
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September 2020 by M K.
We had a very large project to build an outside staircase. We checked the local stores: Home Depot & Ganahl. What a disappointment, until we found Katella Lumber. The large wood piece we needed wasn't available but they were about to custom make it. It took 2 business days to pick up and the price was lower than the others. We wished we would of went to Katella lumber first. There selection of lumber is better and the prices are lower. Dislike: Their local Sales tax.
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May 2020 by Bryan V.
Katella Lumber is excellent. I needed some beams, they made them and the sizes were perfect. They were great every step of the way. I these days of bad service and people dropping the ball at every turn, it is nice to work with a solid company. I used to use Ganahl Lumber, not any more. Thanks
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April 2020 by walter leon
Kind and helpful people
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November 2019 by Cave Bubba
Great lumber very helpful.
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October 2019 by Chris G.
Customer service wasn't even there. If you don't want customers, then don't run a business. Older gentleman was hard to work with and the quality wasn't even great. Look for another place if you can.
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October 2019 by Minh N.
I don't ever write a review but in this case I had to. The customer service here was absolutely horrible. They were rude and unhelpful, I walked out very upset and will never come back.
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October 2019 by David C.
Terrible customer service. Old guy came off as really rude. Quality is trash. Wouldn't recommend this place to anybody.
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October 2019 by Sunil K.
These guys are rude. They didn't want us looking at the lumber for more than 15 minutes. They also said there's a restocking fee to take it back 10 feet. I'd recommend finding a lumber store with actual decent Lumber and decent customer service
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October 2019 by Quynh T.
Wow these guys are a joke. We went in looking for wood to build a table. It's our first project together so we were a bit lost on what to get. We bought the wrong wood the day before and just wanted to exchange or get a refund if they're nice enough. They're not. They charge a 25% restocking fee if you need to return anything even if it's untouched. We thought 25% was kind of steep so we were hoping to just exchange it for the wood we need. After being in there for about 20 mins trying to look at what they have that we can use, an older blonde gentleman came out and told us to basically get out bc no one is allowed to look at the wood for more than 30 minutes. Seriously? We were pretty upset at this point. We originally planned to just keep the wood we bought but after that shocking experience we told them to just give us whatever amount back and we will never step foot in that store again. I've always wanted to show support to small businesses but never again. Do yourself a favor and go anywhere else. Even if you don't find anything you like, you can stay there all day and smell the wood if you want and no one will be rude to you.
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July 2019 by Raquel Medenilla
Very good prices to go with
