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March 2024 by K B.
I was recommended to this shop from my mechanics (Automotive Excellance) after I was rear ended. The insurance was a nightmare, but Omar, Oscar and Eileen (Irene? sorry I'm so bad at names) were all so kind and understanding and were able to handle all that and put my mind at ease. They took care of getting my rental, and returning it! The work turned out to be quite extensive, but they handled all the approvals necessary. My car was ready a week earlier than promised and looks brand new. I am super happy that a horrible experience has such a positive ending. Thanks guys, you're great!
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March 2024 by NiKki L.
This review is for the repair shop on Katella. It appears their yelp account no longer exists. This repair service center is the epitome of incompetence. Despite being recommended by AAA and conveniently located near my home, this place is incompetent. My car sat in their shop for a month. Upon retrieval, as I opened my car door for inspection, the lady said "We gave you a deep cleaned", only to find dust and sticky residue on the driver and passengers seats, and a burning hot dome light left on!! I started to raise my doubts about the quality of their work. Furthermore, they failed to install my front license plate after replacing the bumper, and I was left waiting for them to drill the holes into the bumper leading to additional delays . As I turned on the engine, the low tire pressure lit up and I called one of the workers and was told the sign means low in gas! Wtf! He took the car for a drive and the light turned off. Despite my frustrations, they only offered apologies and superficial touch-ups. Since the day I drove off the lot, the low tire sensor kept flashing on and off. I got it check out and tire pressure was fine. I knew they must have F up my sensor but I decided to let it go anyways and not wanting to deal with this crappy service. If I were to return, they could make it worst for my car. Now, my tire pressure sensor seems to be malfunctioning, and this morning even my recently replaced left side mirror is defective! The mirror cannot be adjusted up or down and only left or right! My 2023 SUV is brand new, yet I suspect that the repair service is substituting cheap parts instead of using the factory ones. Whatever it is, I wanted to let go but I must return soon to fix the side mirror. This project was over $6k+ and I cross my fingers praying that they could at least fix the mirror so I won't have to ever see this lack of competence place ever again in my damn life. God damn it!!!
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March 2024 by Caroline F.
I will only take my vehicles here period! Always a great job looks brand new! Thank you Gary and staff great customer service
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February 2024 by Jonathan
I should have listened to the 1 star reviews. They were 100% accurate. I do not recommend this place.
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February 2024 by Renee R.
The professional service received by the staff team at City Collision Center (Stanton Katella) was Exceptional where quality work and customer satisfaction is their priority for autobody repair: small or major. I'd definitely recommend this CCC Katella Team!
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February 2024 by Tarek E.
What a fantastic and excellent services I received from City Collision Center team. I owe Maserati and when I picked it up.....It looks brand new. I want to give great compliments to Veronica....What a pleasure working with her....So friendly, So nice, and very professional. She kept updated every other day.... WOW....What a great lady, great owner, and great team CONGRATULATIONS.....I really recommend them. Tarek
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February 2024 by nikki yang
We went here to fix bumper 2024 Ford mustang mach e. All the staffs are very friendly. Every time we visited we feel welcome and they are very helpful on all the questions we have . I highly recommend here.
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February 2024 by Ben B.
Veronica and Eric were very helpful answering my questions. I received weekly update on my cars progress and they took care of all my questions and concerns. They are friendly and did a great job on my car. Over all I am very happy and satisfied with the work they did to my Tesla.
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January 2024 by Rikaroselle A.
Amazing service! Veronica kept me updated weekly and relieved alot of the stressed this hit and run caused me. Eric was also very helpful and gave me good advice! Very quick and very responsive. Definitely coming back here when needing my car fixed.
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January 2024 by Iman A.
Julian managed my auto repairs from A~Z. I was very impressed with his professionalism and management skills. Julian simplified any issue that came up, answered my many questions and calls, and never made me feel like I was bother. Also, City Collision Center did a great job in dealing with insurance and repairing my car. I would recommend for anyone that needs car repair to call Julian at City Collision Center and rest assure everything will be done as it should be.
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January 2024 by Glenn H.
The whole crew at city collision were top notch. Very personable and professional. My car actually looks better than new. Highly recommended!
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January 2024 by Bryan Moreira
I am extremely disappointed and dumbfounded by how this facility works. Nothing but excuses and complete disregard to how customer feels. This place has had my truck for over 5 months and still cannot complete the work. They claim parts took time to arrive yet a month all parts were received and still no vehicle. My truck is my source of work and they have had no care whatsoever to there failure to render my vehicle back to me. I don’t how this place has a four star review, when I have personally been going through such a hassle to get my truck back. David the rep absolutely no help and has a complete nonchalant attitude to my situation. I think I will also file a complaint with the BBB against this business for what they are putting me through.
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January 2024 by dave kim
Do not fix your car here they are the worst. They do not know what they are doing. They take a long time. They take too long, I had my two door replaced and I’m getting wind noise from the side They replaced the door so I took it back to get the problem fixed but they cannot fix the problem so I need to take it to a different place to have the problem fixed.
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January 2024 by Sang Hyun H.
I took my car to this shop twice, and both times they charged too much and did a bad job. Even though the person who hit my car's insurance was paying, the shop's prices were still way too high. Their service is really slow. It took them 2-3 months to fix small scratches on my car. They didn't pay attention to the details. The paint job was messy and they got white paint on the black parts of my car. When I went back a second time, they didn't put the bumper back right. When I told them it wasn't good, they said that's how Teslas are supposed to be. But after I compared it with another Tesla at their place, they finally admitted they did it wrong. Still, they acted like it was my fault for not liking how it looked. I'm really upset with how they didn't take responsibility and did a bad job. Here's my advice: Go to this shop and get a quote. Tell your insurance you'll fix the car later and ask for the money in cash. Then, take your car to a different body shop. You can get your car fixed for a third of the price.
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December 2023 by Jenamari K.
Highly recommend this place. The staff were very kind, friendly, and approachable. They gave me updates twice a week about my car when it was getting fixed and I really appreciated it. They even made sure that my car was clean on the outside and inside. I appreciate everything that the staff did for me and my car. Thank you so much!
