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July 2024 by Lee Redden
Came here for a passport for a baby. Great photo, quick service, very helpful staff
FYI: no close parking
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May 2024 by Ajay Mishra
Stay away from the lady responsible for passport application processing!
She created unnecessary hassle by sending us for more documents which were actually not required.
She insisted on choosing the expedited route, and made us pay the extra fee.
This was all while his colleague was trying to reign her overzealous tactics.
I hope the USPS administration will take action. She likely needs a fresh 101 training in how to treat customers properly.
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May 2024 by Gordon Wetzstein
Unfriendly staff, not helpful at all
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January 2024 by Sara Bouzeid
There’s no public parking (university vehicles and permits only)! You drive into a dead end and nowhere to park to quickly dropsomething off. A couple of 20 min loading zone spots further away but they’re all occupied. Don’t come here if you come by car.
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December 2023 by Koyo Rain
The previous review about the passport service is miss-leading. They DO allow passport service in the branch. We went to East Palo Alto office but was asked to return here today. It actually has less waiting time comparing with other usps office.
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October 2023 by Sabrina D
Just like most people here, I waited patiently for my appointment and learned that the camera was broken. They also said the passport person was sick and I was expected to wait 3 weeks due to that
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October 2023 by Lewis Esposito
They said they haven’t had internet for a week and can’t scan barcodes. Like what?
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October 2023 by Andrew Barentine
Said internet was out and could not charge credit card - cash only, after waiting in line for 30 minutes.
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October 2023 by FrigidOwl
Incredible slow and unhelpful
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October 2023 by Mahesh Sathiamoorthy
Parking is hard and the passport service is actually closed, and they redirect you elsewhere.
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September 2023 by S. H. C.
I got a P.O. Box to receive important documents and packages securely while I lived on campus. I am not exaggerating when I say that every single paycheck that was mailed to this office arrived several months late and torn open, if it arrived at all. Medication that I needed never arrived once in the 9 months I used this service, despite confirmation of delivery from my pharmacy. I am 100% sure that I used the correct address because I was able to successfully receive other, less important kinds of mail here.Even opening the PO Box was difficult. The customer rep insisted that I apply online because the form was "too difficult," so I did and when I came in with my completed application, appropriate IDs, and proof of payment, the same rep refused to give me the keys because I applied online and she "doesn't do the PO Boxes," only her supervisor did. When asked when the supervisor would be in, she told me she had no idea, that I would just have to show up and hope they were there.Because of this service, I was put in serious financial hardship awaiting paychecks and my health was put at risk due to the mysteriously missing medications that were both confirmed to arrive at the post office, but never made it to my PO Box . Truly awful.
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August 2023 by Tuan T
always open the counter late...
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August 2023 by Kentaro Hara
No passport service
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August 2023 by Weiy. Sun
They close before 5:00 pm. Maybe one hour early than that.
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August 2023 by Wonyeol Lee
I want to give zero stars if I could. DO NOT use PO boxes in this office---I am not sure about other USPS offices, but please avoid at least this office if at all possible. They have kept my PO box CLOSED even though it should have been open (and I have been unaware of it at all). This made a very important mail be returned to its sender (without giving me any notice), and now I have to figure out how to get back the mail, which is very troublesome and should not happen at all in the first place.
