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March 2024 by Chef's Munch Berrios
Great ? thank you.,
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October 2023 by Kathleen Escudero-Brewer
Never have phone with big enough hard drives. Sucks
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March 2023 by Bruce Norton
This was my first visit today. Will return again to this store. The young lady behind the counter was professional and helpful! Good job!
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March 2023 by Bridget Spence
Lorena helped us out so much and taught us too awesomeness ?☺️
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February 2023 by Damien
Just got off the phone with one of the employees and they were very rude and unprofessional just because I want to use my credit that's on my account.
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February 2022 by John Smith
Took the time to read previous reviews. I myself have never had a problem with this store. I come in with broken phones and billing mixup and they walk me through it to get me up and running. Sometimes they are staffed light and there can be a wait. But this is true in almost any phone store. So to the whiners...puh-frickin-lease!
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March 2021 by Griz Hiker
Only one person working, and numerous people waiting. Displayed phones, but after picking told that don't have it.
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December 2020 by x Chxvvez
Jose was extremely great!! I decided to purchase both my parents new phones for the holidays, I had questions about the IPhone XR and the IPhone SE. I’m not the best with technology but Jose was able to walk me through and explain all the cool tech stuff to the point I understood everything !! And I’m a dumby with technology ?I feel great about my purchase, and even better knowing I was in good hands with an honest and non greedy sales representative. I had no idea I even had Amazon Prime included with my plan!! Jose the sales representative thank you!
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September 2020 by Maria DeRouen
Jose was very helpful ?
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June 2020 by Miriam Sandoval
I walked in and was immediately greeted by Jose. I went in to pay my father’s bill and wanted to know what I was exactly paying for. Jose was very helpful and explained to me in detail what services were provided. I will be coming back with my Verizon information to port over into my dads account. I had a great conversation with Jose. If you are in the area stop by to this location. Thanks Jose.
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April 2020 by SHANNON SMITH
I have been a Metro customer for many years and will only use this location when needing any instore services. The staff is knowledgable, friendly and they always provide me with top rate customer service even when they have several customers and only 1 agent.I do not live or work near this location but I dont mind driving the distance or the wait.
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March 2020 by Tania Delgado
They supposedly open at 9 and I have an hour waiting and still closed ..
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December 2019 by Regina Valadez
It's me,Daniel, TALKING ABOUT, ONE ' IN THE NOON, TIME,ELEVEN,I'LL DO IT,JUST A LITTLE MORE TIME.
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November 2019 by Salvador Padilla
Wonderful customer service!The on sight agent answered all my questions!she was very helpful.I will keep using this Metro store every time I have to.
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July 2019 by Lydia J.
This review is for the Metro by T-mobile on 8626 Jamacha Blvd. Yelp doesn't have this one on the maps yet. I went in there today looking to get a phone for my teen daughter, knowing she doesn't need Amazon prime, i wanted the $50 plan due to unlimited talk and text. After rep asked if it was my first time there and answering yes, he said i could not select the $50 plan, that it needed to be the $60, just cus of rules. I told him i had a bad experience before at sprint and i didn't want the same thing to happen, he said not to worry, that i just needed to come in next month and THEN change my plan to the $50 plan. I looked at his name tag, it was blank. So i did not catch a name, but my receipt says "EMP ID: ZEKE..." I was a little iffy about the whole situation, but my teenage daughter needs the cell phone ASAP due to traveling in a couple days. If it wasn't because of this, i would have left to another store. We begin the process and he's activating the account quickly, asked me for a 8 digit pin to have on the account. I asked about auto pay, he said system was not working. A person walked in to make a payment, he handled that quickly. Then another person came in and was waiting for him to be done. We were done shortly after. I got home and tried entering my information online and apparently it was incorrect. I had to call customer service, Haydee assisted me and she was amazing! She explained my PIN was all scattered, that i almost got it right, i told her that's not what i provided to the rep, this is when i started to get irritated, she asked me a security question, and i told her i haven't created any, well the store rep created one for me, and i asked about the whole plan needing to be the $60 due to me being a first time customer, she said no. She kindly switched me to the plan i wanted and she set me up with auto pay, she stayed on the phone with me until i was able to see everything online. I took the survey to rate her after the call and she got her 5's. This rating is for EMP ID: ZEKE. I work in a sales environment myself, and i understand there's a goal at the end of each day but this kind of service where you're being told you need to purchase a plan you don't need just because i am a new client and those are the so called "rules" is not okay. If this post was to be shared with ZEKE then man, i hope you switch your sales technique, and know that all this ends up biting you in the behind.