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March 2024 by be0
worked with Bibiana twice, the first time she messed up by miscommunication, and we missed paying state tax. We talked with her and initially she promised us to comp us the fees for 2023tax, but at the end, she denied her promise. Even for our online meeting, she showed up half an hour late.She is just not focused and she doesn’t remember what she says, what she does, it’s a lot of work to work with her.
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February 2024 by Edward Chavarin
I love it
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February 2024 by Efren Palacios
Easy to get an appointment, all the H&R Block agents are friendly and professional. Thank you, Kimberly Ortega for preparing my taxes
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February 2024 by david cox
Professional, polite, pretty staff and a painless process as every year, I appreciate you guys.
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February 2024 by Terell Torre
I called ahead and told them I would add all the documents online and everything was well. They called me thirty minutes before my appointment to check on me. Once I arrived we got everything done in an hour but I still had to sign my tax return online before the final submission and they were already closed at that point so I said I would do it at home. Once I got home, H&R Block website was giving me an error message and I couldn’t call anyone since they were closed. I go in the next morning as soon as they opened and was helped right away by a different tax preparer than previously. We ended up not resolving the issue and then a message came out saying the website was down. All of a sudden the tax preparer starts mentioning she has another customer with an appointment and starts rushing me out of her cubicle. She says she can print out the paperwork for me to sign real quick but I would have to wait at least 30 minutes. I walked out feeling slighted, disrespected, and frustrated. I had an appointment the previous night but she rushed me off to deal with another customer. They were charging me $800 I expected better treatment than that.
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January 2024 by Reyna Gomez
Great customer serviceMARTHA IS AMAZING
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October 2023 by Janice Judee Pedrozo
Easy to make an appointment. Staff were friendly and acknowledged clients as soon as they enter the office.My Tax consultant, Mr. Jose, was very professional and efficient. Explained to me thoroughly about my tax and tips for next year's tax filing.
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August 2023 by Geri Haase
Excellent!!!
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March 2023 by Briana Nirvana
Easy and fast service! Martha was wonderful.
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March 2023 by Oscar Gee
Martha Perez unprofessional and rude never again we’ll do my taxes with her
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February 2023 by Chuck Tz1983
Great service fast & efficient.
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August 2022 by Shareen Tedford
Good customer service
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August 2022 by Bibiana Hernandez
Great service
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August 2022 by Ivette Tiznado
Very good service
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August 2022 by Cynthia Jensen
Fast & efficient !!!
