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October 2023 by Kathleen Escudero-Brewer
Never have phone with big enough hard drives. Sucks
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March 2023 by Bruce Norton
This was my first visit today. Will return again to this store. The young lady behind the counter was professional and helpful! Good job!
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February 2023 by Bridget Spence
Lorena helped us out so much and taught us too awesomeness ?☺️
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December 2022 by Jessica Aranda
If i could give zero stars i would . Horrible horrible customer service , Joselyn is a rude employee with disgusting attitude who needs to be fired . Absolutely no willingness to help .
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October 2022 by Lornah Robertson McMillion
If zero stars was an option I'd choose it. The girl working today (10/30/22) is the absolute worst employee we have encountered anywhere. She has a terrible attitude, rude and unwilling to answer any questions you have or help in anyway. She has a F#$% you attitude and could care less if you like it or not. I am a manager at another Cricket Wireless and if I was to find out one of my team members treated people this way, we would have some problems.
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October 2022 by neto salazar
I went in because I needed to get an upgrade on my son's line (current customer). The girl working (today 9/27/22) should not be working in sales at all. No only was she rude, she was also completely unhelpful! The phone I asked about was out of stock at this store, and instead of seeing if it was available online, or even at another store, she just kept saying "we don't have it".Half the phones were powered off so I couldn't even compare prices on the other phones to see what my options would be. Finally, when I gave up trying to get information on what my phone options are and said I guess I'll have to check another store she responded "You do that".Horrible experience. Another store will get the commission she lost.
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September 2022 by Edward Pamintuan
Went in the activate a mobile hotspot plan for use on a mobile hotspot device I purchased from cricket in the past. The lady working there sold me a $55 plan to use with my device. I stayed in the store to make sure it works. It didn't work. I asked the girl in the store, Joselyn C, if she could contact Cricket customer service for me to see if they can help. She said there's no one for her to call and even told me she was the manager at one point in our conversation. She told me only customers can contact customer service. So I stayed in the store and called customer service. CS told me the same thing and told me I had to wait up to 3 hours for the device and sim card to work. I asked to speak to supervisor, was placed on hold, when I got back the CS told me I was given the wrong plan and that i could go on a $35 or $90 dollar plan. I opted for the $35. I went back to the girl in store and she checked the hotspot again, it didn't work. She put the sim card in wrong and I had to fix it. My hotspot is working. I've never had to do so much as a customer for the employee is store. Terrible customer service.
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December 2021 by Griz Hiker
Only one person working, and numerous people waiting. Displayed phones, but after picking told that don't have it.
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September 2021 by Scott M.
I went in this morning to pay my bill. Dissatisfied with your hotspot service and the inability to track its usage on my phone, I decided to call it quits. The young woman behind the counter said that my bill would be $60.00 even though I wanted to cancel the $30 dollar fee for the hotspot. She informed me that I was paying last month's bill. Huh? SInce when does Cricket charge for service after it's been completed? Not wanting to have my service cut off, I paid the $60 and headed home to call your 800 number. That was my first mistake. Upon being apprised of the situation, all your operator had to say was, "the store clerk made a mistake that I apologize for, but we can't give you a refund. We will instead credit your bill." I spent a half-hour on the phone with her, a good chunk of that time devoted to having your "agent" try and call the store. She tried -- I kid you not -- 9 times to get through and each time she told me she couldn't complete the call. She even included me in a three-way and sure enough, it didn't go through. Here's a shock: I was disconnected while being put through to her supervisor. I immediately called the Spring Valley store and got through on the second ring. Cricket is a communication monopoly yet your employees are incapable of completing a call or placing callers on hold? Can we say "Irony"? To her credit, your "agent" called back and -- after doing her best to prevent me from speaking to him -- finally put me through to her supervisor, a guy named "June." I asked for a callback number to which he replied, "We don't have a phone number." You're a nationwide phone company, what do you mean no number? He informed me that the only way to get a cash refund was for me to go to the store. I told him I would be there at 12:20 pm waiting for his call which he swore up and down would be placed on time. Here's a shock: I'm still waiting over an hour later. When I arrived at the store, the young woman's co-worker did a good job of trying to straighten things out while she hid in the back room. He explained that many of Cricket's employees are new and the voices on the other end of the phone can be clueless when it comes to what goes on in one of their outlet stores. In all fairness, the young woman wasn't that new: she was there two months ago when I paid my bill. One would assume that dropping a service would be a common practice, something that an employee should have learned on day one. I didn't want to go public with this, but you left me no choice. It seems that when it comes to contacting Cricket it's either calling a dispatch office in another part of the globe or snail mail. When asked for an email address I was basically told to buy a stamp. Before leaving, I was informed that the $30 was credited to my account and next month would be free. I just checked my account and found a $61 credit. Huh? Huh? BTW, at no point did your Spring Valley employee say, "I'm sorry." Jiminy Cricket, what a way to run a company!
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September 2021 by Cassandra Davis
Brittany is absolutely the best! She is very knowledgeable and personable. I enjoyed spending my money at this location.
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March 2021 by Elena Trujillo
Great helpfull persons gave me an outstanding service.
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March 2021 by Val Gb
Didn't have too wait long.
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December 2020 by Thanatos
The guy working was more helpful than I have experienced at ANY cricket store. Got my dad's new phone so much faster and easier than just popping in the sim card and leaving us to fend for ourselves.
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December 2020 by Gillio G R.
I broke my phone so i went to 3 different crickets in my vecinity which this one happened to be the third stop.Jessica was the resentative which greeted me when i walked in and i asked what options sincw i was a cricket customer already, she gave 3 great options which all three were the best values from price to the quality of equipment she surpassed the other 2 stores i had gone to. Im not gonna share the bad experiences i went thru at other stores but i can tell you that she was fast , efficient, courteous and most of all cared about me as a person and a valued customer qhich i did t experienced at other stores she was able to get me on the road within 20 minutes including programing new device, transfering , old data to new one, and updating new phone and most of all charged me $20 dlls fee for new phone while other retailers their lowest was $ 145 wow no thats a lot of $$$$$$ I SAVED BY GOING TO HER AND HER STORE, I Recommend THIS STORE TO ANYONE WHO Appreciates GREAT SAVINGS AND GOOD SERVICE IM GOING TO THEM FROM NOW ON , THANK SO MUCH JESSICA U R NO.1
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July 2020 by caine nolen-ogle
Always able to help me when I needed it. They have great deals when I come in and they always great me with a smile.
